webe is rolling out to everyone on 30 September 2016

Posted:  September 23, 2016   By:    36 comments   


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TM’s mobility brand, webe is finally available to everyone nationwide by the end of this month. The webe postpaid service was initially released only to selected TM customers on 30th June. As usual, there will be just one single plan from RM79/month that offers unlimited calls, sms and data.

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The webe plan originally costs RM199/month but they are giving additional RM60 rebate if you’re an existing TM customer and another RM60 off if you’re using a 4G LTE 850MHz compatible handset. We are told that 60-70% of 4G smartphones today supports 850MHz (band 5). So if you’re not a TM customer, you’ll need to pay RM139/month. During sign up, there will be a RM106 (inclusive of GST) upfront payment which will be used to knock off your subsequent bills.

Although calls, sms and data are unlimited, tethering will come as an additional cost at RM6 for 2 hours. Webe says that it is necessary to curb abuse as the plan offers true uncapped internet usage. Nevertheless, they noted these concerns and they are looking into other ways of packaging tethering to its postpaid offering.

According to webe, they want to differentiate themselves from other telcos with a full end to end digital experience. This starts from the sign up process where you can order a SIM online and have it delivered on the same day depending on area. If you place an order in the morning, webe aims to have it delivered in the afternoon if you’re located at key market areas. For those who prefer to walk in, customers can visit their webe stores located in Sunway Pyramid, Johor and Penang or drop by at any TM point outlets.

For help at anytime, webe is also introducing a self care app for both Android and iOS. You can use this to manage your account details, purchase tethering pass and also to seek help. Instead of calling a hotline number, you can live chat with a customer service representative directly from the app.

As a power user that occasionally need connectivity across multiple devices, I find the chargeable tethering as a hindrance. This is the first time a postpaid plan in Malaysia limits your data usage beyond your smartphone. For RM139/month (non-TM) and RM79/month (TM), webe is still the only postpaid plan that offers everything unlimited with exception of using your phone as a hotspot. They added that their value proposition is their additional supplementary line options. An extra line costs RM69/month and you can get a 3rd and 4th line at RM59/month and RM49/month respectively. Assuming there’s a family of four with Unifi or Streamyx, that comes out to RM64/month per line with unlimited calls, SMS and data.

When asked about their coverage, webe is proud to have access to 850MHz, 2300MHz and 2600MHz spectrum, which will enable them to cover both wider footprint and capacity demands. Without going into specific coverage details, they have their own 4G coverage sites and for everywhere else, it rides on Celcom’s 2G/3G network as part of its domestic roaming. So even though the network is new, they have got you covered from day 1.

If you’re interested, you can register yourself on 30 September beginning 9:30AM at their website. You’re able to choose your preferred number during sign up and it will be open to all users nationwide.


Players on the Field, TM, Webe
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36 Comments for webe is rolling out to everyone on 30 September 2016

AZHAR KHAMARUZAMAN

Any info on porting from other telcos?

    officialwebe

    Hi Azhar, porting will take usually up to 5 days. It will depend on a lot of factors therefore, to ensure your porting is smooth and trouble-free, make sure that your details are accurate and also all outstanding with your previous operator have been settled.

V3ndata

How do they find out if I tethered it out to my laptop?

V3NNoob

they can dude, in UK once you tehtered the internet will stop immedately dude.

Damon

Anyone using? How about the coverage and speed?

    officialwebe

    Hi, our coverage is nationwide including Sabah & Sarawak. For more info, kindly visit our coverage page http://bit.ly/2efBOoD

iman

Better than YES 4G which only got 4G coverage

    Mat

    You will know the difference if you uses other telcos with multiple frequencies when trying to complete your online payment txn whilst waiting for the TAC SMS

Kong Kah Shin

Can i know will it stop if i used my phone for hotspot instead of tethering?

    Mat

    Hotspot and tethering is the same

    officialwebe

    Hi, once you purchase the hotspot pass, it will run until the end of the 2nd hour before it ends. If you wish to continue, you need to pay again.

Azren

They should make tethering available for at least a tablet. If most of their customers are also unifi customers, the tethering will only be used when away from home anyway.

    mohd rohizal

    tethering is available for webe. rm6 2hours

      Azren

      I mean +1 tablet at no extra cost.
      The RM6 for 2 hours is known. And at that charge RM6 x 30 days is RM180 🙁

        Mat

        But the thing is will you subscribe? Then why ask for this?

          Azren

          So, you will subscribe to something that doesn’t have what you want, and then later only ask for it?

    Mat

    Aren’t there is telco doing double double?

      Mike

      Avoid Saddam at all cost.

    officialwebe

    Hi Azren, point taken as for now, usage is strictly on small screen mobile phones only 🙂

Philip

In some countries' telco hotspot or tethered connection are locked, meaning option for wifi hotspot are locked or not available.

Rooted user ftw~~

    officialwebe

    Hi Phil, again, it will be unlocked if payment were made. Simple as that. Our tethering has been engineered that way to ensure that the unlimited usage is not being abused. Also, usage are still being governed by FUP (Fair Usage Policy) hence we are ensuring that the principal user will still have the best experience possible.

Mobile User

If monthly fee is RM79, may be WEBE can attract some mobile user. If you are Unifi user, what for you need unlimited data at home? some more no tethering else charge you RM6 for every 2 hours! WEBE may think people will forgot the poor performance of previous P1.
Just go for other mobile service providers especially Digi / Celcom / UMobile as not much time you can spend to watch Youtube (must with your phone). If you are always not at home, then why you need Unifi ( unless those with CCD camera for security purpose).

    officialwebe

    Hi, as beginning from 1st Nov onwards, you will only be subjected to RM79/month without the need of being a TM customer or a certified phone user. However, to ensure the smoothest experience we DO encourage you to use a certified phone.

jack

just another crappy TM marketing ploy.

paksam

Dari 19hb hingga 26hb september , kad webe still tidak aktiv, membazir sahaja TM beli syarikat WEBE . servivec like shit……..

clpiau77

according to webe website the 2nd rm60 rebate apply to webe certified phone only. So if I am using note 3 which is compatible band 5 compatible, do I get the rebate?

    nas

    You wont enjoyed it if your model is not listed.

    officialwebe

    Hi, as for now during our promo period that started 1st Nov, all the criteria previously imposed – being a TM customer & certified phone user have been lifted. Your subline will still enjoy the tiered discounts.

LCS

Seems like a good deal…my phone is compatible with 850…
But is the speed fast enuf?
There must be some hidden T&C from TM as usual

Lan

Anything P1 related….stay away

prakash

so far, the coverage is getting better and better day by day, started to use webe on last Sunday… fast data… highly recommended for heavy data users…some says having problem when asked for TAC when using online banking, I never encounter that, maybe yet

    officialwebe

    Hi Prakash, thanks for the kind words. As we speak, expansion of coverage is still ongoing and by 2017, we will see more presence of 4G in many areas.

Daffy

I'm not their target market with a low ARPU. I'm on the RM38 C plan with 3 + 3 with calls and sms and I can't finish the data. At home wifi, office wifi how to finish. Plus can't tether with some sms and number restrictions where chargers apply where not everything is free with webe. Read the fine print people. Sounds good marketing but you really have to evaluate your usage. Plus I bet P2P is blocked. It is like providing a fast car but can only use on the race track with limited road usage options. In addition, must get a certified 850mhz phone which places further restrictions. Nice try which might get the ill informed user but for discerning user it will be hard. The Malaysian consumer are more discerning than you think.