Pos Malaysia put out a statement saying that they are “still experiencing a surge of parcel volume especially in East Malaysia”. They’re asking customers for their patience and understanding during this time.
They explain that there are potential delays in parcel deliveries, especially in East Malaysia, due to “limited availability in flights”. However, they mention that they are “working tirelessly to maximise their capacity” to ensure deliveries are carried out as soon as possible.
The statement was then met with many comments from netizens—many of them weren’t too happy with Pos Malaysia.
Twitter user @mhmdxqb pointed out that “other courier companies like Ninja Van and J&T have faster service”. However, I searched for the other courier companies on Twitter, and they had the some of the same complaints as Pos Malaysia.
Pos Malaysia also recently had some controversy as allegedly, postmen would not be receiving any bonus this year despite the increase in deliveries during the movement control order period. Afterwards, the company says it is “committed to ensure that its employees’ future are protected”, and that “they are undergoing a transformation process to turn the business around”.
Have you experienced any delays with your recent e-commerce orders? Do let us know in the comments.