SST on Prepaid: RM10 reload gets you RM9.43 of credit |

SST on Prepaid: RM10 reload gets you RM9.43 of credit

Posted:  August 31, 2018   By:    45 comments   

UPDATE: We’ve updated this post to include SST details from Yes 4G, U Mobile and Tune Talk.

UPDATE 2: Lim Guan Eng says prepaid users should get RM10 credit with RM10 top up.

UPDATE 3: Yes has updated their SST FAQ. RM10 top ups are sold at RM10 and you’ll only get RM9.43 of credit.

UPDATE 4: Prepaid services are officially exempted from SST beginning 6 September 2018. More details here.

The Sales and Services Tax, or better known as the SST will take effect in Malaysia starting 1st September 2018. This replaces the current Goods and Services Tax which was zero-rated since June 2018.

So what happens to mobile prepaid services in Malaysia? We’ve checked with the local telcos and basically, you’ll get slightly less credit for all reloads or top ups effective 1st September 2018. In short, a RM10 top up will only give you RM9.43 of credit. To cushion the blow, most telcos are throwing a little bit of extra freebies for every new top up.

Before 1st September, if you top up RM10, you’ll get RM10 of credit. This will change starting tomorrow as all prepaid reloads are subject to 6% deduction. If you’re wondering why RM0.57 was deducted instead of RM0.60 for a RM10 top up, it’s because the reload is inclusive of both credit and 6% SST (6% of RM9.43 is RM0.57).

Hotlink (Maxis Prepaid)

For Hotlink, what you’ll get is the same as illustrated above. However, they are giving free minutes depending on your top up amount. For example:

RM5-9 top up – 2 minutes
RM10-19 top up – 5 minutes
RM20-29 top up – 10 minutes
RM30-59 top up – 15 minutes
RM60-99 top up – 30 minutes
RM100 and above – 60 minutes

Do note that the free calls are only valid for Maxis and Hotlink numbers, and it’s valid only for two days. Each subscriber can only accumulate a maximum of 300 free minutes. More details on Hotlink’s SST implementation here.

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Digi Prepaid

For Digi, the SST deduction for the prepaid reload is also the same but instead of giving free calls, they are giving free data. Below is the breakdown for its free data offer and it’s only valid for one day:

Less than RM10 – 50MB
RM10-29 – 100MB
RM30-49 – 300MB
RM50-99 – 500MB
RM100 and above – 1GB

Xpax (Celcom Prepaid)

Xpax is also giving free voice calls too but in a form of Free Airtime Bonus that’s equivalent to the 6% SST deduction. The bonus airtime is valid for only 24 hours. When we contacted Xpax’s customer service hotline, we are told that the free call bonus is open to all networks, however, their website states that it can only be used for on-net (within Celcom and Xpax network) usage.

You can check it out yourself in the T&C under XPAX SST Reload Freebies.

U Mobile

U Mobile’s prepaid top up is also subject to 6% SST. For a limited time, they are giving 10% extra credit for U Mobile to U Mobile calls and it is valid for 1 day. For example, if you top up RM10, you’ll get RM9.43 plus RM1.00 for calls within U Mobile network.

More details on their FAQ.

Yes 4G

UPDATE: Turns out that Yes also deducts credit for SST like everyone else and they have updated their FAQ to reflect this. A RM10 top up on Yes 4G will only give you RM9.43 in credit.

Similar to some other telcos, Yes 4G is also giving free data that’s valid for 24 hours. RM10 will give you 200MB of free data while RM30 gives you 600MB of free data.

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Surprisingly, Yes 4G does not deduct your credit like the other telcos. Instead, they are charging 6% SST on top of their existing top up amount. So a RM10 top up would cost you RM10.60.


More details here.


Tune Talk has also updated their top up page and they’ve mentioned that their top ups come with SST included. They didn’t provide any examples of SST deductions and there’s no mention of extra freebies in their FAQ.

Unifi Mobile

For Unifi Mobile‘s #BEBAS prepaid plan, they are also subjected to 6% SST and you’ll also get less value from your top up as illustrated earlier. Interestingly, TM is giving free data and true to its “Kredit tak mati” proposition, the free data will never expire as long as your account remains active.

If you reload RM30, you’ll get 200MB of data while RM100 gives you 700MB of data. The free data is only valid on their 4G LTE network and is only applicable to Malaysian subscribers. It’s worth pointing out that this will be offered as a promotion between 1 September until 31 December 2018.

You can learn more in their announcement and FAQ under the Unifi Mobile #BEBAS section.

Is this the best way to implement SST for prepaid?

Since what you top up will not be exactly what you get, this can be annoying for those who top up exactly how much they would need. If you’re currently topping up RM30 every month just to activate a RM30 data plan, you are soon required to top up slightly more in order to get at least RM30 in your balance.

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The current implementation could be done in haste just to meet the SST dateline and there’s a small possibility that the mechanism may change just like GST.

When GST was introduced on 1 April 2015, all prepaid top ups were charged 6% extra on top of their reload amount. So a RM10 top up costs RM10.60 at the cashier, but at least you’re assured that you’re getting RM10 of credit in your prepaid account.

Slightly over a month after GST was implemented, the GST amount was later factored into the top up amount like this current SST situation. The previous government had also announced that Malaysians can enjoy GST exemption for mobile prepaid usage. As a result, any GST deducted will be refunded automatically after each reload, so a RM10 top up gives you RM10 of credit.

UPDATE: We’ve updated this post to include SST details from Yes 4G, U Mobile and Tune Talk. Yes 4G is the only telco so far that charges SST on top of the reload amount.

If you’re using prepaid, perhaps it’s better to top up before midnight tonight. What do you guys think? Leave your thoughts in the comments below.

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45 Comments for SST on Prepaid: RM10 reload gets you RM9.43 of credit


Thanks LGE.

Najib already solved this mess, LGE bring back this stupid issue of prepaid having to pay SST/GST


    You stupid or what? SST VS GST which one is better?

      Mother Trucker

      Don’t be a tokong arse-licker. Only tokong arse-lickers love to label others as stupid.


        pay your tax and shut the F up, be a Malaysian.

          Stupid miniter


          Jude Anding

          Congrat pure n patriotic Malaysian!


      This is smart but dumb!

      You pay your tax is your problem, others have their rights to voice out their discontentment. Either you take it or sit up!

      Jude Anding

      GST hit ALL, SST hit the right target!

Prepaid User

This shit again? This is stupid.


Im sorry soya cincau. Where did you get all other info regarding sst from Digi, Maxis and others.

So far customers are only clear from announcement from Unifi and Celcom (these two are GLCs). So is this a coincidence? Or maybe circular was given to this two companies only?


    As mentioned in the post, we reached out to the respective telcos for more info. You can contact them at their respective customer care line number.


But….before gst was implemented, it was sst right. During sst before gst, we does not get this bullshit. But why when revert back to sst, this happened? Changing of tax system too frequent is not good for both gov and the people.

    Service tax

    I tell you what, before the gst, sst was charging the credit cardholders for myr50.00 each cards

    Now it is myr25.00 each cards…

    So bullshit to bullshit arguements

    freer elevator

    100% agree






Over 40mil total mobile users, millions are on the prepaid account. This is a direct impact to million even small child without earning an income have to pay the service taxes. So what’s the different between SST as gst? Only sst collection lesser revenue whilst gst more.

    Jude Anding

    Not much different but sst hit the right button.


Please don’t blame LGE. Please.

He’s just following Mahathir’s order. If we keep arguing about taxes, how to sustain Mahathir’s sons and cronies lifestyle? So no matter what, taxes must be paid.

    Jude Anding

    Tun M is not bad managing this country isn’t it??


The one good thing Najib did was to exempt prepaid reload from GST. Perhaps numbers registered with Malaysian IC should be exempted?


Adding taxes to user expenses was always not favour.

Yet Malaysia new Government still doing this… just unbelievable!


SST doesn’t burden the B40, SST will reduce Rakyat burden, RM 10 prepaid reload still cost you RM 10, Nowadays people don’t talk in phone only use free WiFi to do whatsapps & WeChat call, so no need complain

    Jude Anding

    Tepat sekali, rakyat tulin rakyat patriotik!


    If no free wifi, how ?

Jude Anding

Ribuan Terima Kasih Kerajaan PH, thank you YAB Tun, thank YB Tuan Lim Guan Eng you did the nation a great favour, you solved numerous social ills indirectly, you curtial part of currency outflow.


Tipu, jangan tak tipu.


I wonder how many who complaint here are actual prepaid users or just saje je nak batu api.. oooohh..


    Here all T20 using most expensive call plan & paid by company, there complain on behalf of their Drivers, Maid, Guard & Foreign workers.


    These people spend 5K on iPhone X and then complain 6% tax for prepaid. Postpaid users always pay 6% never made noise.


same shit different day


    No need worry, next week Gobind & LGE will ask Telco to give RM 10 for RM 10 reload, then everyone happy & forget about all the other things that need to pay SST.

    This same trick been recycle since 1980s

Old Malaya

SST = Slow Slow Tipu. Tepuk2!


Wtf. Even previous govt fixed this problem!


Thousand thanks to the stupid voters


mati la mcm ni arap2 diaorg dpt fix perkara gila topup ni mampos 10 dpt 9.43 klo rm30 28.30 ni da parah bukan mkin bagus sokong ph


Fishing hel.

Sst hit the right target my as s. Aiyoh, most of the poor top-up RM5, RM10. So sst hitting the poor on this one

Rich people like you guys on postpaid.


Back to old time loh … 8(


All the same lah ………..Abang & Adik . No diffrent !!


The just clarified. No sst on topup


    Lge just clarified. No sst on top up.


      Then you explain why your LGE said is different from what Telco do!
      Said one do two!


sblm ni nak pakai umobile gx30 cuma topup rm30 , skrg kena topup rm30+rm5 =rm35 sbab plan gx30 adalah ngam ngam rm30….nak topup rm2 mana ada……gst rm30 skrg sst rm35…harap LGE setel bulan ni jugak!!


Wtf PH. This new gov is worst. Hopefully rakyat realised this sooner. They are like a snake..


    Because of 6% top up tax, u simplified new govt worse?

    Our country on last stage of “cancer”

    during Najib,are u even check before pointing such speculation to new govt? How sure are u about ur statements?