Unifi Turbo upgrades: Good intentions flawed by poor execution?

UPDATE: TM has responded to our concerns. Find their full response below.

Malaysia has been through quite the fibre renaissance recently. Spearheaded by the nation’s largest fibre broadband provider — Telekom MalaysiaUnifi‘s Turbo initiative ushered in a new age of fibre for the country. Not only were ISPs across the board providing faster speeds than ever before, we’ve also seen a considerable reduction in price-per-Mbps so a high-speed fibre connection is now more affordable than ever too.

But, in the midst of this wonderful news, was fa big messy ball of yarn that was Unifi’s plan for rolling out the Unifi Turbo speed upgrades. At first, we were led to believe that this messy situation was inevitable, but subsequent fibre revamps by other ISPs like Maxis Fibre and TIME Fibre proved that this was a problem that was entirely avoidable. What went wrong?

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TIME responds to Unifi’s Turbo upgrade by offering up to 5X faster speeds

UPDATE: Existing TIME customers are automatically upgraded to faster speeds without any changes to their contract. 100Mbps gets 500Mbps while 300Mbps and 500Mbps customers will get upgraded to 1Gbps.

There’s never been a more exciting time for fibre broadband in Malaysia. Two months ago, TM had announced their Unifi Turbo upgrade plans with speeds of up to 800Mbps, while Maxis and Celcom had also slashed prices for their fibre home broadband offering.

Now it appears that TIME has finally responded to TM by offering speed upgrades of their own. You can get a 1Gbps Fibre Broadband plan for less than RM300/month.

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TIME congratulates TM for bringing Malaysia’s internet up to speed

TIME congratulates TM Unifi Broadband

Yesterday, TM had announced several good news for its Unifi fibre broadband product. Apart from introducing their entry-level 30Mbps broadband plan, they have also announced their biggest speed upgrade yet with speeds of up to 800Mbps.

Rival TIME broadband has always been a leader when it comes to raw broadband speeds and they are doing it at very competitive prices. With the latest development, TM has shaken things up by not only having the most affordable 100Mbps plan but they are also the first mainstream broadband provider to break the 500Mbps speed barrier.

After the announcement, TIME had taken the opportunity to congratulate TM for taking a great leap in bringing Malaysia up to speed. They have also hinted that something is coming up very soon.

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TIME and TM are engaging in social media warfare and it’s awesome


UPDATE: TIME has responded, TM bites back. Round 2…fight!

UPDATE 2: And it looks like the battle has come to an end.

While our fibre broadband service providers are locked in a battle to provide the best value, customer service and Internet speeds, the real question everyone should be asking is…who would win in a battle of wits?

Well,  we’re going to find out soon enough as TM and TIME exchange blows on social media in their latest attempt to serve each other with the most generous helping of sick burns.

Ah, I love the smell of napalm in the morning.

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Compared: Fibre broadband services in Malaysia — TM vs TIME vs Maxis vs Celcom


UPDATE: We’ve updated the comparison to include TM’s new 100Mbps UniFi Pro plan.

UPDATE 2: Celcom’s Home Broadband joins the fray.

After the initial telco price war, it seems the battle has spilt over into the realm of fixed broadband services as the big-three fibre broadband service providers in Malaysia clash. The question is, which one is the best for you?

Don’t worry because, as usual, we’ve got you covered.

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Time Fiber 100Mbps Home Broadband at RM179

Time Fibre Home Broadband 100Mbps

Time has recently introduced its new Fibre 100Mbps Home Broadband that’s offered at only RM179/month. At 100Mbps, this is the fastest home fibre offering at the moment, beating the rest of the fibre players right now. Unlike the rest which offers unlimited quota until futher notice, the Fibre 100Mbps Home Broadband offering is limited to 100GB per month.

Based on their FAQ, there’s no installation or deposit charges for now and only monthly subscription fees apply. The subscription comes with a Cisco router and a free DECT phone. Just like other fibre plans in the market, the plan is tied with 24 months contract.

The high speed fibre comes with its own limit as well. Once the 100GB quota is reached, the download speed will be throttled to 1Mbps. To regain full speed, Time is offering quota top ups below:

1GB – RM10
5GB – RM25
10GB – RM50

Just like other Home Fibre offerings, Time also offers voice calls which are charged at 15sen/min. For those that make regular calls each month, there’s the Add-On Voice plan which bundles RM15 worth of credit and a lower 10sen/min call rate for just RM10/month. The voice plan also offers a low 8sen/min call rate to selected IDD destinations.

For users that use more than 100GB per month and need volume rather than speed, Time also has the Unlimited Home Broadband plans which comes with unlimited quota. Price starts from RM129/month for 8Mbps, all the way to RM399/month for 50Mbps. If you have the sudden need for speed, there’s a special 50Mbps boost option that’s being offered for plans below 50Mbps. Each month, you can have 30 hours of boost speed and if you need more, it can be purchased at RM10 for 2 hours, RM30 for 8 hours and RM50 for 20 hours.

Time Fibre is available at selected high rise residential condos and office buildings in the Klang Valley. You can check if your place is covered here.

For more information, head over to Time Fibre page.