U Mobile will be performing scheduled system upgrades and maintenance exercise during the month of July and August. In preparation for this exercise, U Mobile would like to give its customers an early heads up on a potential interruption of its service.
With telcos gearing up for 4G LTE in 2013, Celcom has has announced that they will upgrading their network across Malaysia to be LTE ready. Just like DiGi, customers may experience service interruptions but Celcom strives to minimise downtime as short as possible.
According to their announcement, the service interruptions will only happen a few hours a day for each area. This affects voice calls, mobile internet and reloading/transferring of credit. Celcom has posted a full list of areas which they are upgrading from today until February 2013 and it is interesting to point out that no upgrading works will be performed during festive weeks.
The full list can be viewed here.
Thanks @weisheatan for the alert!
Update: At 1625hrs DiGi announced via Twitter that services in affected areas in Petaling Jaya and Damansara has been fully restored.
If you’re using DiGi and are in Petaling Jaya and Damansara and are currently experiencing problems getting connected to the internet and, making and receiving phone calls, well then you’re not alone.
As it turns out the DiGi is currently having issues with its network in Petaling Jaya and Damansara. We can’t determine how many customers are affected by this but the fact that DiGi has made a public announcement about the issue via its Twitter account indicates to us that the issue is something that affects a lot of people.
DiGi is currently undergoing an ambitious network upgrade exercise. Whilst this is going on, DiGi say subscribers can expect intermittent network disruption but referring to the update schedule posted by DiGi, upgrades in Petaling Jaya should have been completed by December 16. In the schedule, DiGi assures that “there would be no service interruptions in your area if it is not listed in the Upgrade Schedule” and Damansara is currently not listed in the update schedule. It’s also worth pointing out that the schedule has not been updated since December 2.
With the network upgrade DiGi hopes to be the first LTE network in the country by the end of the year and also at the same time deliver a more robust and reliable 3G service to customers. While DiGi’s aspirations are indeed noble, we’re not sure if subscribers are patient enough to wade through the disruptions as DiGi sorts out its network. Chances are most won’t be.
Since December 2011, DiGi has begun a network upgrade of epic proportions. DiGi says the exercise is the single most ambitious network modernisation the operator has embarked upon. That’s also indirectly saying that its network was probably not able to cope with the ever growing hunger for mobile data in Malaysia.
The upgrade is expected to continue through 2012 and within this period DiGi targets to upgrade over 400 sites a month on average. Once completed, a total of over 5,000 DiGi sites will have been upgraded.
DiGi says its “Tomorrow Network” will be Malaysia’s first LTE-equipped network by the end of 2012. At the same time the upgraded network will also expand existing EDGE and 3G coverage to 95.8% of the Malaysian population. In addition, DiGi also promises a more stable and environmentally friendly network once the year round upgrade is completed.
It’s certainly interesting to see what this new DiGi network can deliver to consumers. But we noticed that DiGi didn’t specifically put a number to how large its LTE network will be. Being Malaysia’s first publicly accessible LTE network is commendable but if it’s just a small coverage area confined to city centres, it wouldn’t be that useful either.
In this respect, Yes did an amazing job with its WiMAX network covering over 60% of the populated areas in West Malaysia from day one. What Yes did is a hard act to follow but it is not impossible and we’re pretty sure DiGi is aware of this. So we’re expecting DiGi’s LTE footprint to be considerable so that it will be practical.
While all this is fine and dandy, DiGi subscribers can expect some network disruption as the operator upgrade its network in stages. DiGi has put up an upgrade schedule where you can check which areas are currently being upgraded (thus will be prone to network disruptions). At time of writing, areas in Petaling Jaya, Shah Alam and Subang are affected. Do check the website periodically to see the latest areas affected by the upgrade.
We would like the information presented in the upgrade schedule to also include areas in which the upgrade works have been completed. This way, users can try the new network out for themselves and see if there are discernible increase in network performance and stability.
All the best in your network upgrade DiGi. To DiGi subscribers in the upgrade areas, do let us know if you noticed any difference in network performance and stability. Thanks!
For more on DiGi’s Tomorrow Network, click here.