Digi’s PhoneFreedom 365 plan for iPhone XS is misleading

UPDATE: Digi issued a statement with regards to the misleading information presented in their PhoneFreedom 365 plan for the iPhone XS. We’re publishing the statement here is verbatim to share Digi’s clarification on the matter.

With reference to the recent press release on PhoneFreedom 365, we regret that the info on Digi Shield was not clearly presented. To clarify, Digi Shield is an optional add-on for PhoneFreedom 365. There are two types of protection – ScreenCrack, and Full Coverage (which covers accidental damage/liquid damage and attended theft). Prices differ based on device price. Those interested can learn more at https://new.digi.com.my/program/digi-shield-device-protection.

While Digi may regret the misrepresentation of the information on device protection for their PhoneFreedom 365 plan, it is not an oversight. Digi can make it very clear that customers have to pay extra for device protection but they didn’t. It’s not mentioned anywhere on the website for the plan nor is it mentioned in the plan FAQ. We hope that Digi will update their marketing and communications materials accordingly.

UPDATE 2: Digi has updated their PhoneFreedom 365 promo page which now indicates that 365 Phone Protection via Digi Shield is optional. The FAQ is also updated to reflect this as well.


When Digi introduced PhoneFreedom 365 with the iPhone XS, it promises to be the best device ownership programme designed to give you total freedom. Unfortunately, we just found out that Digi isn’t as truthful when it comes to promoting this new instalment program.

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Digi is offering the iPhone XS with free upgrade and device protection from RM170/month

UPDATE: Digi PhoneFreedom 365 does not come with free device protection. More details here.

Digi is now making it easier for you to own the latest iPhone with no upfront payment. With the all-new Digi Phone Freedom 365 programme, you are able to get your hands on the iPhone XS from RM170/month, the iPhone XS Max from RM187/month and the iPhone XR from RM117/month.

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iPhone XS, iPhone XS Max and iPhone XR are available from Malaysian telcos on 26 October

The iPhone XS, iPhone XS Max and iPhone XR are finally hitting Malaysia next week and you can pre-order your unit starting this Friday, 19 October. With price starting from RM3,599 for the iPhone XR and RM4,999 for the iPhone XS, you can pay less for the device via a telco where you can enjoy extra subsidies on a contract. Our four major telcos – Celcom, Digi, Maxis and U Mobile will be accepting pre-orders very soon.

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Here are the top performing mobile networks in KL, JB, Ipoh, Melaka and Penang according to OpenSignal

OpenSignal has just published a new State of Mobile Report for Malaysia and this time they are giving a clearer look at 5 big cities in Peninsular Malaysia. In the last report that was published in April this year, Maxis took first place in download speeds across both 4G and 3G. With the latest report, Maxis continues to lead while Celcom has also shown improvement when it comes to speed and 4G availability.

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Mobile Prepaid services will be exempted from SST starting 6 September

When SST took effect starting 1 September 2018, many prepaid users in Malaysia were unhappy that their reloads carry less value due to the 6% tax deduction. A RM10 reload would only give you RM9.43 of credit.

Lim Guan Eng had mentioned that prepaid was excluded from SST and telcos should give RM10 value for RM10 of top up. However, telcos had started deducting taxes to comply with the Sales & Services Tax Act 2018.

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