Just recently, Bank Negara Malaysia has emphasised that retailers are not allowed to impose a surcharge for credit and debit card payments. You’ve probably experienced some retailers insisting on charging an extra 2-3% if you plan to pay by card.
So what do you do if you come across a shop that continues to charge extra? According to Bank Negara Malaysia, you can file a formal complaint to the acquirer (The bank that supplied the card terminals) or to your payment card issuer (The bank that issued your credit or debit card). To make it easier, you can download the official app by Bank Negara Malaysia.
If you’re tired of being forced to pay a surcharge when you use your credit or debit card for payments, there’s good news. Bank Negara Malaysia has finally decreed that retailers cannot impose surcharges for payments using debit and credit cards.
In an effort to speed up the process of going cashless, Bank Negara Malaysia has made some changes to the service fees for Instant Transfer transactions for individuals and small-medium enterprises (SMEs).