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Maxis: Slow fibre broadband issue has been resolved

For the past couple of days, Maxis home fibre broadband users had experienced problems accessing Twitter and various online gaming services. Loading Twitter on a web browser was sluggish and some had complained about issues connecting to PlayStation Network, Ubisoft, Epic Games and Steam.

According to Maxis, the fibre broadband issue was due to a partner’s submarine cable. They didn’t name the undersea cable network but TM had recently reported a fault on the Asia Pacific Cable Network 2 (APCN2). On top of that, there was a scheduled maintenance work on the Asia-America Gateway which was completed two days ago.

At 8pm this evening, a Maxis spokesperson had informed us that its fibre service has been restored. Below is the official statement from Maxis:

We have identified the root cause of the recent fibre issue experienced by some of our customers, which was due to our partner’s submarine cable. We are pleased to inform that the service has since been restored. We apologise for the inconvenience.

At the time of writing, it appears that Twitter on desktop is working fine on Maxis’ fibre broadband network. If you’re a Maxis Fibre customer, do let us know if you’re still facing connectivity issue.

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Alexander Wong