The Malaysian Communications and Multimedia Commission (MCMC) has issued a total of 107 compounds amounting to RM3.83 million to local telecommunication companies between 1st January to 31st July 2019. The fines were issued for various offences which include non-compliance towards the Guidelines on Registration of End Users of Prepaid Public Cellular Services, General Consumer Code and Mandatory Standards.
To break it down, MCMC has issued 63 compounds worth RM2.32 million between January to March 2019. Between April to July 2019, the commission has issued 44 compounds worth RM1.51 million. The current compounds issued so far in 2019 (RM3.83 million) is 20.4% higher than the compound issued to telcos for the entire year of 2018, which is worth RM3.18 million.
In the last quarter, YTL Communications Sdn Bhd which operates Yes 4G and broadband provider Symphonet have received the most number compounds with 15 each. YTL Communications’ total compounds received are valued at RM750,000, while Symphonet Sdn Bhd’s total compounds are worth RM150,000. Next is Maxis Broadband Sdn Bhd which had received 6 compounds worth RM250,000.
Both Digi Telecommunications Sdn Bhd and Enabling Asia Tech Sdn Bhd have received two compounds amounting to a total of RM200,000. The four remaining telcos – Celcom Axiata Berhad, Tune Talk Sdn Bhd, Telekom Malaysia Berhad and U Mobile Sdn Bhd were issued one compound with a total value of RM160,000.
Below is the breakdown of the compounds issued for Q2 2019:
YTL Communications Sdn Bhd – (15) RM750,000
Symphonet Sdn Bhd – (15) RM150,000
Maxis Broadband Sdn Bhd – (6) – RM250,000
Digi Telecommunications – (2) RM100,000
Enabling Asia Tech Sdn Bhd – (2) RM100,000
Celcom Axiata Berhad – (1) RM50,000
Tune Talk Sdn Bhd – (1) RM50,000
U Mobile Sdn Bhd – (1) RM50,000
Telekom Malaysia Berhad – (1) RM10,000
According to MCMC, the compounds issued for non-compliance shows its commitment and seriousness in tackling issues which affect consumers’ interest. This is also done to ensure telcos deliver superior customer service with good quality as well as to protect and strengthen consumer rights. The MCMC also wants telcos to always abide by the license conditions, General Consumer Code and legal instruments under the Communications and Multimedia Act 1998.