If your Apple Watch screen pops out like this, you could get it replaced for free

Posted:  March 4, 2018   By:    17 comments   


The Apple Watch is undoubtedly the best selling smart watch of all time. In its 3rd generation, the Apple Watch retains the same design and if you’re still on the first gen Apple Watch, there’s very little reason to upgrade unless you’re into swimming and require better water resistance.

If your good old Apple Watch from 2015 is having its screen popped up as shown above, don’t attempt to fix it yourself. It happened to our own unit and we just managed to get the whole watch replaced for free.

This problem is caused by a swollen battery. And as you can see, the battery has expanded so much that the screen was pushed out from the case.

In most cases, the Apple Watch only comes with 1-year warranty and it appears that Apple is aware of this issue for its first-gen product. Although it isn’t a wide-spread problem like its iPhone battery issues, Apple has quietly extended the repair warranty up to 3-years.

There are several complaints about the popping screen on Apple’s community forum and most of them are resolved by a free fix or have given a free replacement. From our experience, it looks like this extended warranty for first-gen Apple Watch is applicable for Malaysia as well.

Our Apple Watch was purchased in mid-2015 and the screen came off partially during the Chinese New Year holidays. It’s still working, just that the screen was hanging from its connection cable. We dropped it off at an Apple Authorised Service Provider and the new Apple Watch replacement is ready about 10 days later.

Whether they will fix or replace it completely would also depend on the condition of your watch. At the moment, this free replacement appears to be applicable to the first generation Apple Watch. So, if this happens to you, we highly recommend that you send your watch to Apple’s authorised service provider first before you fix it at a 3rd party repair shop.


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17 Comments for If your Apple Watch screen pops out like this, you could get it replaced for free

Grammar Police

..whole *WATCH* replaced for free.

    Omar Ibrahim

    Can you please inform me the replacement unit was a first generation apple watch or a series 1 watch.

The Observer

Changed with a new 1st Gen or 3rd Gen?

    DK

    Exactly same question as you which was not addressed in the article.

    soyacincau

    You get the same first gen model.

      CARtoon

      i hv the same 1st gen model. Just wondering what sort of batt life do you get on average? Mine doesn't go beyonf 15hrs

        YKK

        Mine is the very “first” model or gen zero (single core). After about 3 years, it still lasts me about 18 hours with moderate use (now). Quite close to new albeit everyday use.

        I am hoping that the battery pops out for a free battery or unit replacement but it’s still perfectly fine. 🙂

      Omar Ibrahim

      Was the replacement unit 1st generation or Series 1 and how did you check did you check by serial number.

        soyacincau

        In the watch, go to settings > general > about. You should see the model number. You can refer to this page:
        https://support.apple.com/en-my/HT204507

          Omar Ibrahim

          So there is no by any chance they would replace my apple watch with a series 1 not 1st generation same issue happened to my 1st generation apple watch and now its in service but many people had receieved an apple watch series 1 as a replacement unit

qwertyz

can i get one?

katak pretend swan

wow, again, battery problem..my LG G watch and samsung gear S (2015) doesn’t have this issue.apple good quatity? last time yes, but now no more.

    iPhone no headphone jack sucks

    Any of your smartphone will pop out too if the battery is swollen. Calm down bro, we will get other chance to attack next time.

ftw!

Time to buy one second hand and then overcharge it like hell till the screen pops out. Then got new one.. yeah!!!!

Sherlock

where is swan? hold my screenless watch!

jhnwoo

May I know if the watch (1st gen) I bought from 3rd party seller (bought before selling in Malaysia, not Malaysia set), will Malaysia Apple Authorised Service Provider cover me with this kind of replacement?

    soyacincau

    You can try sending it in first as they will tell you if you're eligible for free repair or replacement on the spot. Ours is an Australian unit.