Unifi Mobile: 5 things you need to know

Posted:  January 25, 2018   By:    252 comments   


Unifi Mobile

TM’s Unifi Mobile is now official and this replaces webe as their new mobility brand. During its launch yesterday, TM has announced that they are giving away 1 million SIM cards for free and it’s applicable to everyone including non-TM subscribers.

Here’s all you need to know about TM’s new prepaid offering.

UPDATE: Effective 26 February, TM is only offering 10GB of free LTE data and there’s a cap of 3 SIM cards per customer. Learn more here.

How to get it?

The SIM is currently free (Normal: RM10) and you can register for a new SIM Pack (up to 5) from your smartphone. Just download the [email protected] app on Android or iOS. You get to choose your own mobile number which uses the 010 and 011 prefix. The free SIM promotion will run until 31 March and while stocks last.

After registering, you can pick it up from your selected TMpoint outlet. Alternatively, you can have it delivered to you for a fee of RM10.60.

What do you get in every SIM pack?

Each SIM Pack will have the following:
20GB (LTE only) data
50MB (3G/LTE) data
10 minutes of voice calls (all networks)
10 SMS (all networks)
RM0 credit

Yes. That also means you can get a total of 100GB (5x 20GB) if you order 5 SIM cards.

Validity/Expiry


Unlike typical prepaid plans, there’s no expiry with TM Unifi Mobile so everything gets carried forward as long as you’re active. Your calls, SMS, data and credit will be there as long as you use it, buy an add-on or perform a top up within 90 days since your last purchase.

SEE ALSO:  Streamyx users can now check if they're getting a free Unifi upgrade

Take note that your Unifi Mobile line will be terminated if you don’t buy any add-ons within 90 days from your last transaction date. The cheapest add-on you can purchase is a RM10 calls+sms pack. So that’s at least RM40 per year to maintain a line with UniFi Mobile.

UPDATE: It appears that Unifi might have changed their FAQ after they have made their full website live. It now says that your line will be terminated after 90 days if you didn’t make any chargeable usage, buy any add-ons or perform a reload.

When we asked someone on their Unifi live chat, surprisingly, they told us that you’ll need a top-up or purchase an add-on to extend your validity to 90 days. Even making an IDD call won’t count.

We reached out to someone at TM for clarification on what it takes to keep your line active. He told us that all you’ll need is to do one of the following to reset the entire 90 days cycle:

1. Make 1 outgoing phone call, or
2. Send 1 outgoing SMS, or
3. Browse for 1MB, or
4. Reload any amount between RM10, 30, 50, 100, or
5. Purchase any of our data or voice and SMS passes

So technically, if you have 20GB of LTE data, your line can be active for 20 months without needing a top-up if you only use 1GB/month. Alternatively, your line could last 40 months if you use 500MB/month.

UPDATE 2:: Recently Unifi Mobile customers have received an SMS informing them to purchase an add-on to stay active. TM has issued a statement that the SMS was to encourage reloads and you can still stay active if there’s usage.

SEE ALSO:  TIME responds to Unifi's Turbo upgrade by offering up to 5X faster speeds

Unifi Mobile add-on and rates


Below are the cost for data, calls and SMS on Unifi Mobile.

8GB High-speed (4GB LTE only + 4GB LTE/3G) – RM50
4GB High-speed (2GB LTE only + 2GB LTE/3G) – RM30
2GB High-speed (1GB LTE only + 1GB LTE/3G) – RM15
1GB Basic-internet (1GB LTE/3G) – RM13

200 min calls + 200 SMS – RM30
60 min calls + 60 SMS – RM10

*Calls are charged at 60-second blocks.

If you run out of something, just add-on via the [email protected] app. There’s no pay per use for calls and SMS, so you’ll need to buy an add-on if you need to make calls/SMS. Since there’s no expiry, it would be cheaper to go for its higher add-on option for a lower cost per GB. If you travel overseas, Unifi Mobile also offers unlimited data roaming in selected countries at RM39/day. The rates are similar to webe and you’ll need to purchase it from the app before using.

You can reload your Unifi Mobile account in denominations of RM10, RM30, RM50 and RM100 via credit/debit card or online banking.

Network and Coverage

Unifi Mobile has its own 4G LTE network which runs on Band 5 (850MHz). For areas that are not covered, it will roam into Celcom’s 3G/2G network. Since their data quota is split between LTE and LTE/3G, you’ll need to be within Unifi Mobile’s coverage area and have the right device in order to maximise your usage. In case you’re wondering, Unifi Mobile is supported on iPhone. You can view their coverage map here.

SEE ALSO:  Yes 4G now offers unlimited data on prepaid for RM30/month

For more info, you can visit TM’s Unifi Mobile page.


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252 Comments for Unifi Mobile: 5 things you need to know

Aiman azhari

Mahal la pakej ni..please back to webee…tq..ni kes tm nk untung lebih ke apa pn xtawu..pakej webee pn dh terbaik kenapa perlu replace unifi mobile????

    Mueh

    There’s a reason why they discontinue the webe,telco lain xboleh cari makan katanya. So they change the plan and package. I think there’s article about this. Peace.

anonimos

admin,
1. if were utilized the data fully,and after the reload,does we have free basic data(if yes,how much data?)?or to buy add-on data?
2. how much for the call and sms rates?

    soyacincau

    There’s no free basic data. If you run out of data, you won’t be able to surf until you buy an add-on. For calls and SMS, you’ll need to buy the add-on as well as there’s no pay per use charges for local calls/SMS.

      Conclusion.. BEBAS Expired bfr 90 days

      Admin!!!…

      Please!!…Respond upon my Suggestion on February 19, 2018 ???

      KY

      Haha, for Voice Call & SMS i stick with Yoodo.

    Lili

    8GB High-speed (4GB LTE only + 4GB LTE/3G) – RM50
    4GB High-speed (2GB LTE only + 2GB LTE/3G) – RM30
    2GB High-speed (1GB LTE only + 1GB LTE/3G) – RM15
    1GB Basic-internet (1GB LTE/3G) – RM13

    200 min calls + 200 SMS – RM30
    60 min calls + 60 SMS – RM10

cheah2

Bila saya boleh dapat sim sudah register pada 21 FEB 2018

Cheah2

Bila boleh dapat sim unifi sudah register pada 21 Feb 2018

syahmi faadhil

No 17 jalan 1b/2 taman kundang jaya rawang selangor

YS Lee

I failed to reload using my Singapore master credit card, what had went wrong?

Zawawi

i went to Tmpoint to buy another webe line for my children. I was told no more webe. All this unifi mobile is so complicated la. Webe much better and easier/less hassle.

Please extend webe so we have more choices, before all my family members switched to other telcos.

hafizi.izni

kalau simkad ni sy buat jadi broadband boleh ke?

    Richard Tan

    Boleh je kalau u mempunyai modem wifi router yg boleh support band 5,38 atau 40(untuk 4G network.

      gg.com

      if put that.unifi sim into 3g modem, what will happen??

mey

what will happen after promotions wifi sim expires? will have bill need to paid or just topup as other sim?

Mohd azman

kenapa sim unifi ni tak boleh guna kat iphone 6 ?? Kecewa

Mohd azman

Tak boleh guna kat iphone 6. Line tunjuk unifi 4g . Setting dari sms dah save tapi internet tetap tak jalan. Need help

See

How to know my uniform HP no?got the 5 SIM cards d.but forgot what is the no I had register

    soyacincau

    You can check your email that you use to register. They will send an email for each line you applied.

      abbie

      How much time do I have to activate all the 3 SIM? Should I activate all in one go or I can keep the remaining until I run out of data and activate the rest of my SIM? Thanks in advance.

      abbie

      How much time do I have to activate the 3 SIM? Should I activate all in one go or I can keep the remaining until I run out of data and activate the rest of my SIM? Thanks in advance.

Dannyk

Hi. Got my SIM packs and 5 in total. How much time do I have to activate all the SIM? Should I activate all in one go or I can keep the remaining until I run out of data and activate the rest of my SIM? Thanks in advance.

CHChan

When TM point said 20GB for lifetimes means. After you used Finished this 20GB Data. Used must top up money to get Data.
This doesn’t means TM will give free Data 20GB every month for a new cycled for every new month like our paid line.
Am I right?
Yes! Looks Free but only short time..

    soyacincau

    20GB LTE data is one time and it won’t be replenished.

Afiqah

Tgh survey line prepaid lain selain umobile..haha ingat nak tgk webe, skali dah rebranded.. [email protected] service seems complicated..1)tak mesra users from non lte area n 2)unsupported band5 HP’s. 3)Harga add-ons far more pricy than others. Mmg boleh ala2 customize ur own plan..tp [email protected] add-ons Tu mcm kena cas separately on everything. Mcm deal dgn org kedekut (berkira sgt) hahaha sorry…maybe points to ponder 1)2)3). I like to support tm..tapi please makes us feel that it is worthy to subscribe.

Fikri Haziq

Is personal hotpsot/mobile hotspot being disabled when use the mobile unifi sim?

Please answer

    shah

    Yup.. It was supported.. I just use the hotspots for unifi mobile..

    Richard Tan

    No,You can share what ever you want.

john

hi,can xiaomi redmi note 2 support the network and coverage?

dudebugger

Hi Admin,
If i did not purchase any calls and sms-es, would i still be able to receive incoming calls?

Dayanne

internet plan too expensive.. should consider giving more quota for each plan, if unifi wants to compete with other telcos. Or else will be useless..

FOONG

I think almost all users already first 30 days sms from unifi. Yes, it mean browsing of free data, making free outgoing call or sms would not extend validity. If you want to continue using Pease remember to reload before the date shown in the same. S

nurfatehah

what will happen to the sim after the promotion end and I don’t do anything to keep it active?

Chow kok chong

What is DMP order number? Where to find it?

Validity

When does the 90 days validity starts from? from the day i receive the SIM card or the day i use it?

nickfcng

Hi… I switched to UNifi Mobile about 2 weeks ago. I am pretty frustrated as I can't seem to access a 4G zone even in 1Utama. I get this H+ signal strength but web pages cannot load with that. I also drove to Ipoh and back, no line all the way. Pretty frustrating. I wonder if this is a common problem or is it a problem with my oldish phone . I am using a One Plus 2. Appreciate your feedback.

    Richard Tan

    For 4G on unifi network you need to hv a band 5,38 and 40 support ed phone.

      Siva

      Can support for china made homtom s8 when i try cannot and tm staff said homtom s8 benvige its not support for unifi Sim Event is 4g phone

Satar

Boleh sy thu? Kalu nk check ballance data atau ballance kredit menggunakan web boleh tk?

Ahkir

Saya baru dpt 3 keping sim unifi tp bila nk sms utk aktivate kena bg DMP Order number, maslahnya kt mana nk dpt number tu?

Richard

Sorry to say. I've contacted them online but they ignore my questions after saying hi and they'll check. I'd say, don't fall for the free SIM. Just a marketing gimmick to get you in.

Airtime

HAha..back to old school..mcm dulu2..kna spend both
TM acapkali menukar pakej yg ada ke pakej yg lain..pening

Ronno

Can i used old phone for this sim like nokia 3310 just for calling and sms?

    Ronno

    SIM Card registration failed.. what was that mean?

Dauz

saya tuka no digi ke unifi.. dalam sim tu ada 20gb… tpi bila sim tu da aktif google x bole bkk, utube pon sama.. unifi mobile app pon nk bkk tabole

CH_CHONG

very confusing

Frida Otras

I went to convenient stores to purchase reloads but most of them did not have unifi reloads. Where else can I buy? I dont have online banking fyi. Thanks in advance.

PR0sergeant360

hello i think u need to update it ,at the addon data section because mine have unlimited data for 2 hours, 1 day and a week

Mohd asrol bin rameli

5

Mohd asrol bin rameli

Nk dpt internet 20 gb

Soon Kok

reload only via owned TM Apps is a bad idea. Worst case is the Apps reload gateway is always down.

Aiman

for that coverage map, I can’t understand it. it shows different colors for 3g(pink) and 4g(grey) but shows only one color(yellow) for coverage on map and in different color from what it shows on both label. I also wanna know if that 4g equal to lte? thanks. I’m considering getting this sim