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CFM: If you can’t make phone calls, call your telco


If you’ve been experiencing dropped calls or delayed SMS/messaging in recent times, it’s probably because your telecommunication service provider (telco) is currently carrying out recalibration work on their base stations.

Most of these disruptions should be minor and primarily affect 2G customers. However if you’re experiencing prolonged service disruption, what do you do?

Well, the Consumer Forum of Malaysia (CFM) recommends that you call your telco.

Following the spectrum reallocation exercise carried out by the Malaysian Communications and Multimedia Commission (MCMC), Maxis, Celcom and Digi have been scheduling recalibration work on their base stations throughout the country. These works have been happening since September of this year and is expected to continue until June of 2017.

As the recalibration takes place, users, primarily those on 2G networks, are likely to experience service disruptions like dropped calls or delayed messages. Should these disruptions take place over a prolonged period of time, the CFM recommends that you call your respective telcos at these numbers:

MAXIS: 1-800-82-112 or 123 (from Maxis numbers)
DIGI: 016-221 1800
CELCOM: 019-601 1111 or 1111 (from Celcom numbers)

You can also call the MCMC themselves at 1 800 188 030 for assistance, although you might want to use a landline or someone else’s phone since the whole reason you’re calling the telcos and the MCMC is because you can’t make phone calls.

Have any of you been experiencing service disruptions lately? Let us know in the comments below! If you have other complaints or unresolved issues with your telco, check out our guide on complaining the right way.