OFFICIAL: Samsung stops sale of Galaxy Note7. Existing units to be replaced

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UPDATE: Samsung Malaysia has also released an official statement. More details below.

Samsung has just issued an official statement on the Galaxy Note7. After conducting a thorough investigation, the Korean smartphone maker has discovered a problem with their battery cell. Since its official availability on 19 August, there have been 35 cases reported worldwide. That’s 24 out of 1 million units (0.0024%) affected with the battery issue.

In the interest of customer safety, sales of the Galaxy Note7 will stop immediately. For those who are having a Galaxy Note7, Samsung will replace them in the weeks to come and you can contact Samsung Malaysia hotline at 1-800-88-7799.

For Malaysia, there were no reported incidents related to the battery issue so far. Nevertheless, Samsung Malaysia is still taking proactive steps to ensure all Galaxy Note7 sold here are safe to use.

Read the full statements after the break.

Official statement from Samsung Global

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

Official statement from Samsung Malaysia

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Customers may contact Samsung Malaysia Careline at 1-800-88-7799 for further enquiries of their current Galaxy Note 7 device before replacement takes place.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We will work to ensure the replacement experience is as convenient and efficient as possible.”

[ SOURCE 2 ]