UPDATE: Yes4G confirms account expires after 90 days via twitter.

One of the selling point of Yes is that you only pay for what you use and your yes credit never expires. Their claim of only paying for what you use isn’t really what consumers would expect as there’s a minimum RM30/month commitment discovered during sign up. As a result, casual users with usage below RM30 monthly will end up paying more than what is needed. In short, you’ll need RM1 a day to stay active on yes or a minimum of RM365 top up for a full year.

On yes credit, we were told that failing to top up RM30 a month will result suspension however your credits will be frozen until the next top up is made. This morning, in response to our previous tweet on suspension, @yes4G had replied that you’ll have 90 days for the account to remain valid where you’re able to receive calls and SMS.

So what happens after 90 days? They didn’t reply but from what we can tell is that you’ll probably lose your credit along with your yes ID after 90 days of not topping up. Isn’t that already expiry of credits? They have confirmed via twitter that your yes account will expire after 90 days of inactivity. In short, yes is no different from any other prepaid players in town and they do practise the usual “active” period and the final “suspension” period before you lose your entire prepaid account.

So isn’t this misleading? Few days back we posted an article about deceptive advertising by an Singapore owned telco in Australia. Now we have this together with yes deceptive Google Adsense advertising.

[ PICTURE CREDIT ]

	Players on the Field, Technologies, WiMAX, Yes
	4g, 4g wimax, WiMAX, Yes, yes 4g, yes 4g plans, yes credit, yes credit expiry, yes launch, yes malaysia, yes price plan, yes ytl, ytl comms, YTL WiMAX, YTL yes

UPDATE: Yes reveals yescare hotline number 03-83130000. 8AM-10PM Mon-Fri and 9AM-5PM Sat-Sun and PH.

Problematic Yes 4G has just emailed to all of its subscribers with the title “yes ID registration support”. In the email, yes acknowledges that some subscribers are not able to login with their pre-registered ID to complete the registration steps. As a solution, they recommend the 2 options – To write an email to yescare[at]yes.my or to visit their flagship store at Lot 10 or Yes Store at KL Sentral.

The first option of emailing Yes is definitely out and many have yet to receive reply for their email complaints sent earlier. The 2nd option of asking affected customers to go all the way to the flagship centre is too troublesome and there is no guarantee if they can solve the problem as well. You don’t expect customers staying far away to drive all the way to Lot 10, do you?

We felt that Yes is not taking the right steps to resolve their issues affecting their customers. As mentioned before, yes should provide a hotline number for immediate customer interaction of complaints. Based on the email they sent, it sound as if the Yes ID issue is a minor one so why not let your customers talk to your customer service staff?

Since it is merely 2 days from launch, yes doesn’t really have a massive subscriber base yet, for now. The issue on the yes ID is clearly shown above as being not found. Why can’t they check through if all yes ID has been activated and currently in use by its small subscriber base? They should be able to check if there’s any customer who hasn’t deducted their credit which probably mean there’s problem connecting. Having said that, with a much smaller customer base, yes customer service should be able to give ALL yes subscribers a simple courtesy call to find out if they are getting good yes experience. We hope yes will actually work on having a customer hotline number ready in the next few days. Even TuneTalk despite being low cost even has a phone number for you to speak to a real person. Telcos can cut corners but they can’t cut off customer service necessities.

So far the only channel to talk to immediately is via twitter with their @yes4g and @yescare accounts. However not everybody is on twitter. We are all for this new approach to CS that yes is embarking on but the transition needs to be gradual, not cold turkey like this. There’s no online web chat to get answers fast and all the customer support channels are solely based on web. If you got no connectivity, you don’t get support.

So yes, what are you going to do about it? Read about previous posts on Yes 4G here.

Email from yes after the jump.

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	Players on the Field, Technologies, WiMAX, Yes
	4g, 4g wimax, WiMAX, Yes, yes 4g, yes 4g customer service, yes 4g problems, yes cs, yes customer service, yes id problem, yes malaysia, yes ytl, ytl comms, YTL WiMAX, YTL yes

While Yes 4G is busy firefighting at their own backyard, they still managed to run a series of “deceptive” ads which there’s more than meets the eye.

If you search for a competing broadband provider, you’ll see a related ad which carries the title of what you’re looking for. However a closer look reveals that the link is directed instead to Yes 4G’s website at http://www.yes.my. Obviously this is something unethical and we feel was done without class. Why resort to such deceptive tactics in the first place?

Whoever is running yes’s adwords campaign should be stopped immediately. This is no accident and was done with bad taste. One word of advice, fix your website first before spending money on advertising. All that click-thru costs are flowing down the drain as we speak.

[ VIA ]

	Industry in General, Players on the Field, Yes
	4g, 4g wimax, Advertising, deception, WiMAX, Yes, yes 4g, yes advertising, yes malaysia, yes ytl, ytl comms, YTL WiMAX, YTL yes

Despite the numerous delays, we were actually looking forward to the launch of Yes which is the last WiMAX operator to launch commercially. We pre-registered the moment the Yes brand was revealed and gotten ourselves a Yes Go dongle on launch night. We bought into the hype and was one of the many Malaysians out there looking forward to a positive change…

But as far as we’ve seen and experience — and we are sure that many will agree — Yes has faltered in virtually every aspect. Yes claimed that it wanted to delive innovation, performance and value, and just within its first day of launch, yes is struggling to meet even the most basic of customer needs.

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	Players on the Field, Technologies, WiMAX, Yes
	4g, 4g wimax, WiMAX, Yes, yes 4g, yes 4g problems, yes 4g website down, yes id problem, yes malaysia, yes website down, yes ytl, ytl comms, YTL WiMAX, YTL yes

UPDATE: Yes coverage map updated with Melaka now covered with WiMAX.

When the government gave 4 companies WiMAX licences several years back, YTL took a different approach by rolling out its coverage first before making their services available. This was a bold strategy while the rest of the 3 players – P1, AMAX and REDtone launched theirs earlier and expand their coverage gradually over time. Yesterday, YTL has launched Yes 4G, claiming 65% coverage in Peninsular Malaysia with more than 1000 sites. As comparison, P1 which commercially launched 2 years ago current stands at 800 over sites covering all states in Peninsular Malaysia except for Melaka.

Over at the Klang Valley as seen from their coverage checker, yes seems to have wide and dense coverage blanketing the major parts of Klang Valley with minimal gaps. We are not sure about the significance of the colours but some showed a more distinctive dark gray while others are covered with light gray plots. Even Putrajaya all the way to KLIA is covered as well considering YTL’s ERL is offering free WiFi supported on yes’s network. Let’s check out how the other states are doing.

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	Players on the Field, Technologies, WiMAX, Yes
	4g, 4g wimax, WiMAX, wimax coverage, Yes, yes 4g, yes 4g coverage, yes coverage, yes malaysia, yes ytl, ytl comms, YTL WiMAX, ytl wimax coverage, YTL yes

UPDATE: Yes reveals yescare hotline number 03-83130000. 8AM-10PM Mon-Fri and 9AM-5PM Sat-Sun and PH.

Yes 4G, Malaysia’s latest 4G Mobile Internet operator is facing some serious issues at the moment. Their website is still not up and running properly for more than 15 hours since its 6.00PM launch yesterday evening. It is sheer humiliation for a tech company to have its website failing during launch. We wonder what is their SLA and uptime guarantee over at YTL Communications. If the site is down for a full 24 hours, they have already reduced their uptime guarantee to 99.72% in just a single day!

Not only does this drive away potential new customers online, it also gives a bad impression on their reliability since they can’t even resolve their website issues over an extended period of time. People will be thinking what more if there are outages or serious congestion issues in future? Will they take that long to resolve? This is very unacceptable in the telco business and surely other telcos would not allow such problems to happen.

Website aside, several new sign ups including us can’t seem to authenticate our yes ID despite keying in exactly what was registered and confirmed via email. Even if you tried to request for a new password, the 4G Network Manager links you back to their website which is obviously down at the moment. Considering yes is pushing for everything to be on the cloud, reliability of keeping things online including their website should be their number 1 priority.

	Players on the Field, Yes
	4g, 4g wimax, WiMAX, Yes, yes 4g, yes 4g problems, yes 4g website down, yes malaysia, yes website down, yes ytl, ytl comms, YTL WiMAX, YTL yes

We’ve just came back from Lot 10 where Yes flagship store is located. At time of launch, only 2 devices are offered – Yes Go, their 4G USB Gongle and Yes Huddle MiFi device. Their 4G Phone – Yes Buzz and home gateway – Yes Zoom which was showed off during the brand launch will only be making an appearance in December.

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	Mobile Devices, Players on the Field, Yes
	4g, 4g wimax, WiMAX, Yes, yes 4g, yes 4g devices, yes 4g plans, yes buzz, yes go, yes huddle, yes launch, yes malaysia, yes price plan, yes ytl, yes zoom, ytl comms, YTL WiMAX, YTL yes

UPDATE: It is close to 3AM and yes.my is still down for nearly 9 hours. This is affecting all new yes ID activation and password retrieval service. Very BAD indeed!

30 minutes after 6PM but we still can’t see anything on their website. Even if you could, its crawling… Yes, we are not amazed at all. Don’t they anticipate huge traffic after all the hype?

While waiting for it to load, you can check out their coverage in the mean time here, but yes it is still slow. At first glance, Klang Valley looks densely covered with major parts of North-South highway covered as well. Let’s hope this doesn’t reflect their actual “4G” speed.

	Players on the Field, Yes
	4g, 4g wimax, WiMAX, Yes, yes 4g, yes 4g problems, yes 4g website down, yes malaysia, yes website down, yes ytl, ytl comms, YTL WiMAX, YTL yes

More details are beginning to surface on twitter as the clock ticks closer towards the 6:00PM launch. Earlier on we had a glimpse of the yes 4g rates that’s 9 sen for 3MB of data/1 min of calls and per SMS. Now the rebates for data has been revealed which reduces the RM30 / GB pricing that many find expensive.

So does this make it more worthwhile for the heavy data user? Read on more after the jump.

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	Players on the Field, Yes
	4g, 4g wimax, WiMAX, Yes, yes 4g, yes 4g price, yes 4g rates, yes data rebates, yes malaysia, yes price plan, yes rates, yes rebates, yes ytl, ytl comms, YTL WiMAX, YTL yes

Yes 4G rates have been revealed before launch with a picture by @albnok. The picture shows a yes bunting with its official rates on it. From the Pay As You Go pricing, Yes charges 9 sen for 3MB of data, per minute of talk and per SMS. This makes it very affordable compared to other mobile players.

On data, it costs 3sen per MB which even beats TuneTalk’s 5sen per MB on EDGE connection. If you calculate further, this is equivalent to RM30 per GB which is quite affordable for mobile internet but costly for those who use it intensively at home. We wonder if this is only applicable for the mobile devices and whether they will come out with a different rate for home users.

More details will be revealed at the launch which is happening this Friday, 19th November 2010. All that matters now is their coverage and device pricing.

Previous posts on Yes
YTL Comms reveals Yes brand for 4G Mobile Internet Service
Yes starts registration of Yes ID
Yes stormtroopers at Bukit Bintang
Yes TV Commercials

[ Picture Credit: SOURCE ]

	Players on the Field, Technologies, WiMAX, Yes
	4g, 4g wimax, WiMAX, Yes, yes 4g, yes 4g price, yes 4g rates, yes malaysia, yes price plan, yes rates, yes ytl, ytl comms, YTL WiMAX, YTL yes