December 2015 M T W T F S S « Nov 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
5. Monthly maximum download volume is distributed evenly on a daily basis.
This simply means that a UniFi VIP5 with 60GB monthly download usage will be capped at 2GB/day over 30 days. We find this totally unacceptable to cap on a daily basis when the package is a monthly subscription.
As comparison, 3G Broadbands offers from daily to weekly and monthly subscriptions. The subscription download usage is capped according to its purchased quota. If a user buys weekly or monthly, the user is able to determine when to utilise its download usage as long as they are within the download quota and validity. If a user subscribes to a plan that allows 5GB of usage a month, he should be able to finish up 5GB at uncapped speeds before its validity period.
TM UniFi’s daily cap is disadvantage as users will lose out if they fail to use UniFi even for a day which is equivalent to lost of 2GB/day for VIP5. If UniFi faces technical problems or downtime, is UniFi going to give their affected customers additional 2GB for each day of inaccessibility? We doubt it.
The way TM UniFi hide this important term on daily cap is totally irresponsible and done without class. Telcos should be transparent and up front with their terms & conditions especially when it affects their customers greatly. The least they could do is to make it clear up front that monthly usage is distributed by daily basis. Not all customers are as sharp as one of our readers and this would obviously trap unknowing customers in a unfair contract.
Daily capping only works if the service provider charges on a daily basis and we hope TM UniFi will remove such clause. Users that pay monthly deserves to utilise their monthly download usage whenever they want to without restrictions.
Yesterday, TM’s CEO Zamzamzairani while commenting on suspension of capping said that “To us it is not a cap, it is a trigger point. We want to implement a fair usage policy for this new service, it will not be done immediately, we will monitor usage first.”
Dear CEO of TM, your UniFi customers will be tied to a 24 months contract and how such Fair Usage Policy will be implemented is of great concern. All customers deserve to know how this is done fairly and clearly before they sign up or else they will be a victim to TM’s whim and fancies.
Thanks Gary for the heads up!
There have been various debates on Download Caps after the release of TM UniFi’s High Speed Broadband Plans. Many have argued that High Speed broadband is pointless if TM caps on one’s download capabilities.
TM UniFi’s lowest entry VIP5 of 5Mbps comes with 60GB maximum download bandwidth per month while its higher VIP10 comes with 90GB and highest VIP20 with 120GB. No download cap applies for the more expensive business/commercial packages.
TM reaction to complaints
With lots of people raging online about TM’s unfair practice and some users even calling for boycott against UniFi, TM immediately announced on their twitter the following:
NO volume cap 4 all #unifi packages 4 now.Decision due to public feedback.TMwill only monitor usage pattern 4 time being
Many people immediately rejoiced citing the voice of twitter have won over giant ISP. The fact of the matter is, this announcement is nothing new to us. It has been known that UniFi subscribers will not have their usage capped until at least June this year as mentioned in our previous post.