Last Friday, we were invited to a blogger and Twiteratti briefing and feedback session by TM where a select few what TM considers “influencers” in the social media space were invited to share their feedback and get updates on some of the hot topic issues surrounding the company like security and Fair Usage Policies.

To be frank we didn’t expected much. We’ve been to one too many of these things and always we are met with the host organisation’s middle management who, for the most part, really couldn’t give us any real answers or provide the assurance that our feedback and comments will be put to action. Put simply, these blogger meets are usually free eats and lip-service with not much else.

The tone at the TM meet was decidedly different. We expected middle management but instead we were greeted by group CEO Dato’ Sri Zamzamzairani along with his team of top C-level executives like Chief Strategy Office Ahmad Azhar Yahya and Chief Marketing Officer Rozalila Abdul Rahman along with key people like EVP of New Media Jeremy Kung and VP of Group Corp Communications Izlyn Ramli.

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	Players on the Field, Streamyx, TM, UniFi
	FTTH, HSBB, HyppTV, streamyx, Telekom Malaysia, TM, TM Streamyx, TM Unifi, Unifi

Recently there are complaints and rants that Streamyx performance is appaling across cyberspace including a politician.

Suddenly The Star reported that Circult faults slow down surfing on Streamyx by Steven Patrick.

PETALING JAYA: Streamyx broadband users will have to bear with sluggish surfing speeds until March 5 due to technical problems, according to Telekom Malaysia Bhd (TM).

TM said in a statement that there has been a disruption of TM’s Internet services since Feb 18 due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) between Malaysia and the United States.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the United States, said the statement.

Additionally, customers using Internet Protocol services such as Virtual Private Network (VPN) and other critical business applications linked to the United States may also experience some service degradation.

To alleviate the problem and ease the congestion, some links have been rerouted, TM said.

During restoration process, traffic to North America may experience minor degradation while traffic to other countries would not be affected.

It is weird that no announcement is made on Streamyx site to inform customers of such problem. It seems that Streamyx has been bogged down by problems related to international links lately. As the biggest broadband player in Malaysia, TM would need to buckle up their service or risks losing more of their customers to the new wireless broadband players.

	Players on the Field, TM
	Circuit Faults on APCN2, Internet Down, Streamyx Slow, Telekom Malaysia, TM Streamyx

Next time some stranger comes knocking on your door for money…DON’T give it to them!

The Star reports that there have been cases in Penang where unscrupulous individuals masquerading as debt collectors for TM have been collecting cash from subscribers who have failed to clear their bills. The dead giveaway for these bogus collectors is that they use fake appointment letters that bear TM’s old logo NOT the new one.

According to the company, it is standard procedure for TM appointed debt collection agents to present their appointment letter, valid identification tag and the outstanding bill reminder letter when they visit a customer’s premises to collect debts.

As a precautionary measure, TM says you should get all the details of the person claiming to be authorised by TM to collect debt on the company’s behalf. Get their name, mobile telephone number and the name of their company.

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	Celcom, Industry in General, TM
	bogus, debt collector, fraud, penang, Telekom Malaysia, tipu, TM