Update: At 1625hrs DiGi announced via Twitter that services in affected areas in Petaling Jaya and Damansara has been fully restored.
If you’re using DiGi and are in Petaling Jaya and Damansara and are currently experiencing problems getting connected to the internet and, making and receiving phone calls, well then you’re not alone.
As it turns out the DiGi is currently having issues with its network in Petaling Jaya and Damansara. We can’t determine how many customers are affected by this but the fact that DiGi has made a public announcement about the issue via its Twitter account indicates to us that the issue is something that affects a lot of people.
DiGi is currently undergoing an ambitious network upgrade exercise. Whilst this is going on, DiGi say subscribers can expect intermittent network disruption but referring to the update schedule posted by DiGi, upgrades in Petaling Jaya should have been completed by December 16. In the schedule, DiGi assures that “there would be no service interruptions in your area if it is not listed in the Upgrade Schedule” and Damansara is currently not listed in the update schedule. It’s also worth pointing out that the schedule has not been updated since December 2.
With the network upgrade DiGi hopes to be the first LTE network in the country by the end of the year and also at the same time deliver a more robust and reliable 3G service to customers. While DiGi’s aspirations are indeed noble, we’re not sure if subscribers are patient enough to wade through the disruptions as DiGi sorts out its network. Chances are most won’t be.
We have information confirming that P1 is currently experiencing a nationwide service interruption affecting a large number of subscribers possibly in the tens of thousands.
We first picked-up reports on the disruption at 1900hrs and at time of writing P1 via its customer service account, @P1Cares, says that its engineers are working on the issue. The account didn’t indicate on when it expects the P1 service to be fully restored.
A quick check on Twitter and Facebook reveals that the service interruption extends to multiple states. We attempted to call the P1 Customer Careline at 1-300-800-888 for more information but the line is engaged.
If you are P1 subscriber, we would like to hear from you. Let us know if you are able to connect to the internet on your P1 connection.
UPDATE: Looks like DiGi’s 3G Network is up and running now.
DiGi is facing network outage nationwide with its 3G network. As a result users will be receiving invalid SIM or SIM could not be recognised on their devices.
While DiGi is currently looking into the issue, the quick solution to stay connected with basic calls and SMS is to disable 3G. You can go into your phone settings to disable 3G or switch to GSM only.
If you still facing issues, try the following steps:
1. Switch to airplane mode before making the switch to 2G/GSM only mode. Then switch back on.
2. If still doesn’t work, restart your device. We suspected after the SIM card was detected as “invalid”, your phone might refuse to retry connectivity until its restarted again.
Actually we’d rather not.
P1 just recently rehashed its W1GGY packages to introduce three new plans.
Gone are the original W1GGY boasting (an elusive) 10Mbps download speed and the (very unfortunately named) W1GGY 69 plans. Taking it’s place are three new plans with price points of RM49, RM89 and RM129 monthly. Of the bat, you’ll notice that the new plans are cheaper (RM59 as opposed to RM69 and RM129 as opposed to RM149 previously). P1 have also made signing up very attractive as you don’t have to buy the W1GGY outright (which costs RM200 mind you), it is now provided to you for FREE and you’re not tied in to any contract, which means you can terminate any time you feel like it. P1 will even give you a RM50 rebate off your last bill if you return the W1GGY.
P1 subscribers heads up!
If you’re in the following areas, you’re going have problems getting online via P1 from 0300hrs 6 April to 0800hrs 9 April 2010, as there will be a “scheduled network maintenance exercise“.
That’s a long time to not be able to go online, if you ask us.
The announcement is also rather confusing from the way we’re reading it. Because Puchong and Puchong Utama are in Selangor. So will the maintenance affect P1 subs in Puchong and Puchong Utama or will it affect the whole state of Selangor?
Also, will the maintenance run 0300hrs to 0800hrs daily or will it start on 0300hrs 6 April and end at 0800hrs 9 April?
Care to clarify P1?