If you’ve been experiencing dropped calls or delayed SMS/messaging in recent times, it’s probably because your telecommunication service provider (telco) is currently carrying out recalibration work on their base stations.
Most of these disruptions should be minor and primarily affect 2G customers. However if you’re experiencing prolonged service disruption, what do you do?
Well, the Consumer Forum of Malaysia (CFM) recommends that you call your telco.
There is no perfect telco. Sometimes, problems are bound to crop up with your service and that can cause frustration from a consumer standpoint. From there, the default reaction in this day and age would be to type out an angry status on Facebook, tagging all the necessary parties. Also known as the ‘mohon viral’ tactic in some circles.
But that’s often not the right thing to do if you want your issue resolved quickly. Here is what you should do instead.
#MYCYBERSALE 2016 kicks off today with offerings from over 600 merchants including our four major local airlines, major pharmacies and even participation from international brands like Levi’s, UNIQLO, Dell, Giordano, Kinokuniya among others. Want a sale? Well, this is Malaysia’s largest online one yet.
Unless you’ve been living under a rock, you would’ve probably heard about Pokemon Go by now. Since it officially launched in Malaysia, this game has taken the nation by storm. In the past, if you see people wandering the street aimlessly in the middle of the night, they were probably unsavoury characters. These days, it’s probably someone trying to be a Pokemon Master.
Either way, this game has attracted a lot of attention, both good and bad, because many Pokemon Go players can become so consumed by it. There have been accidents, scary findings and even kidnapping scares. So, in an attempt to educate the public on the dangers of Pokemon Go, the Malaysian Communications and Multimedia Commission (MCMC) has released a set of safety guidelines when playing Pokemon Go.
Are you having disputes or problems with your telco? Escalating your issue to the Malaysian Communications and Multimedia Commission (MCMC) is now an instant message away as they have just activated a dedicated Whatsapp channel for complaints.
This can be used for any issues related to telecommunications, broadcast, internet service, postal service and online gambling. The number to message is 016-220 6262 (MCMC).
The WhatsApp channel is available 24 hours and they will respond between 9AM to 5PM from Monday to Friday. We suggest that you save this number for future reference.
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Experiments are fun, mobile related experiments are even more so. MacRumors decided to record a blocked number’s attempts to call and text a blocker on an iPhone. And we’re sure that you’ve always wondered what actually goes on and whether these blocked numbers can actually reach you. This was what they found out.
|Cool stuff, Industry in General, iOS, iPhone, Mobile Devices, Mobile OS, SMS Scam Alert|
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Not happy with your mobile telco or fixed broadband provider? If your telco isn’t solving your issue, CFM or better known as Consumer Forum of Malaysia is here to get your problem fixed.
Established by the MCMC (Malaysian Communications And Multimedia Commission), CFM is tasked to protect the rights of consumers in the telco industry. Working closely with service providers, they have to ensure that all customer complaints are solved as stipulated in the General Consumer Code.
Throughout 2015, there’s an increase of 6.11% of reported telco complaints versus the previous year. Out of the 7,326 complaints received, they have solved 97% while the remaining 3% are still under investigation.
The Malaysian Constitution guarantees every Malaysian the right to freedom of speech. When abused, it can cause adverse effects. That’s what Communication and Multimedia Minister, Datuk Seri Dr. Salleh Said Keruak believes as the government is mulling for tougher enforcements for online users.
The rainy season is in full effect now with many parts of the country experiencing constant downpour each day. And with the tide phenomenon that is expected to occur in the Straits of Tebrau from the 24th to 30th of November is likely to mean more trouble for affected locals.
Malaysia has had its fair share of flood woes in the past and since it’s the rainy season again, the folks at Communications and Multimedia Consumer Forum of Malaysia (CFM) have decided to take a more proactive role to ensure effective communication during these potentially trying times remains strong.
Population coverage for 4G LTE has been a hotly debated topic of recent times; at least for two telcos – Digi and Maxis. This overdrawn rally between the two has managed to do one thing, get both their customers rattled up. We’re seeing more negative comments from our readers of late, regarding their own experiences on the two networks. When push comes to shove, what we need are clear outlines on how each cellular provider measures themselves, and this is essentially what Maxis talked about earlier today.
|Hotlink, Industry in General, LTE, Maxis, Mobile Apps, Mobile Devices, Mobile OS, Players on the Field, Technologies|
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