U Mobile CEO apologises for service interruption

Posted:  October 31, 2011   By:    4 comments   


This afternoon, U Mobile had a nationwide outage causing connectivity issues to their customers. Obviously it was a chaotic few hours until their service was restored back to normal in the same evening.

U Mobile’s Facebook page had informed that their network is back to normal about 6PM and they are monitoring their network closely.

Just an hour ago, they have uploaded a video clip of their CEO Dr. Kaizad B. Heerjee apologising for inconvenience caused by the down time. He explained that the service interruptions were caused by a glitch during their network upgrade exercise. He added that customers expect a lot from their network and they will work harder to exceed those expectations.

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4 Comments for U Mobile CEO apologises for service interruption

blubangg

meh..no need to exceed..'fulfilling' is more than enuff

zaki

funny, i just MNP to U-Mobile 3 weeks ago, and this is happening, very frustrated…

Andrew C

pity the guy watching the Korean drama-must be really crying now.
But it is good of the CEO to appear- long sleeved RL blue shirt. is the uniform.
I thought we have all reach the mindset not to expect celco to exceed our expectations already–otherwise frustrating to manage expectations.

InYourDreamz

Same apology script by RIM CEO during the BB outage -_-