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This afternoon, U Mobile had a nationwide outage causing connectivity issues to their customers. Obviously it was a chaotic few hours until their service was restored back to normal in the same evening.
U Mobile’s Facebook page had informed that their network is back to normal about 6PM and they are monitoring their network closely.
Just an hour ago, they have uploaded a video clip of their CEO Dr. Kaizad B. Heerjee apologising for inconvenience caused by the down time. He explained that the service interruptions were caused by a glitch during their network upgrade exercise. He added that customers expect a lot from their network and they will work harder to exceed those expectations.
[ SOURCE ]
funny, i just MNP to U-Mobile 3 weeks ago, and this is happening, very frustrated…
pity the guy watching the Korean drama-must be really crying now.
But it is good of the CEO to appear- long sleeved RL blue shirt. is the uniform.
I thought we have all reach the mindset not to expect celco to exceed our expectations already–otherwise frustrating to manage expectations.
Same apology script by RIM CEO during the BB outage -_-
meh..no need to exceed..'fulfilling' is more than enuff