ASUS Eee Pad Transformer now on pre-order. Could’ve been done better we think

Posted:  May 19, 2011   By:    15 comments   


The Malaysian launch of the ASUS Eee Pad Transformer is certainly out of the ordinary to say the least.

After creating some considerable buzz about its Honeycomb tablet with a countdown page on Facebook, ASUS Malaysian had gone and shoot themselves in the foot with a lackluster launch event that wasn’t a launch at all. The event was more of an announcement as no units were immediately available for purchase.

As if that wasn’t weird enough, ASUS opened pre-orders for the Eee Pad a day after the product was announced. We felt that it would be better to do pre-orders before you actually launch the product and have the product ready for purchase on the day of launch. It’s so much more conducive that way.

Then pre-order itself is messy. Firstly, instead of having a proper website to capture customer information for better management of stocks etc., ASUS Malaysia organised the pre-order on its Facebook fan page. To pre-order you need to type the following: “I Love Eee Pad Transformer! I want to pre-order the tablet now”.

There is no mention if variations of this sentence will be accepted as a legit pre-order or not and we’re not sure if it will be.

To pre-order head on over to this page. It’s no surprise to see that the page has more questions than actual pre-orders. The whole process is very confusing to a lot of people and it’s poorly executed.

The first 150 to pre-order will get a free Eee Pad Leather sleeve, though it does not state if ASUS will still take pre-orders after the first 150 units have been taken up.

A customer is only allowed to purchase one tablet at RM1,498 for the 16GB WiFi version. There is no mention of the availability of the keyboard dock which odd as it is the dock that makes the Eee Pad Transformer…a transformer in the first place. So no word on when the keyboard dock will be available.

Confirmation of the pre-order is done via Facebook private message and email. Customers are required to give their IC number to validate the pre-order.

You can only collect your Eee Pad on Saturday May 28 at Mid Valley (yes, there’s only ONE collection point) To add to that, collection can only be done from 11am -12PM. Yes, you have ONE hour to collect your pre-ordered Eee Pad. If you miss this one hour window your Eee Pad will be put up for sale to the public. Payment can be made via card or cash payment.

The thing is, having just one collection point is going to pose a problem for those who are interested in the device but are staying outside of the Klang Valley.

So what are the advantages of the pre-order then? A part form the free leather sleeve, we don’t much benefits. If you are interested in the Eee Pad, you might as well just skip the pre-order and go to Mid Valley on May 28 and take your chances there.

Not to mention there are roadshows or demo stations for people to try out the Eee Pad. This is ASUS’ first Android tablet and for most people it’s a big gamble plonking RM1,499 for a device they have not seen in real life let alone try out.

So after all this will you still go through the pre-order process to get the device?

For us, we were actually looking forward the Eee Pad. We even sold off one of our iPad 2s to make room for this device but after all this. We’re not to sure anymore. And it’s sad really. The Eee Pad Transformer has been getting some great review. The specs of the device are good and the price is right, but if ASUS Malaysia is doing such a piss poor job at marketing the device we’re not too sure if the after sales support is any better.

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15 Comments for ASUS Eee Pad Transformer now on pre-order. Could’ve been done better we think

@Blaze_Edge

Couldn't put my words better than this article does. Indeed, ASUS Malaysia needs better management than this. Very poor execution.

asusfan

If Asus did engage a 3rd party event management company for this, they should be sacked. There's a lot of gaps in this marketing launch. A lot of my friends are talking about this so called "launch" that went awfully wrong and there has been a lot of flak on their Facebook page

Sam Wong

But I think they are quite successful with see many people type all those stupid words…..I Love wat wat wat……..WTH man, I am not going to engage with the Asus tablet, without it we still can live on…. And now me really wanna go for the Acer A500, I don't want to force myself to say I LOVE YOU to a stupid people designed trick.

matjoe

this remind me of energizer night race at sepang international circuit last month. btw any news on sammy 10.1, hope samsung doesnt mass up the way asus did.

lalalala

i dun care bout the marketing.. i have read enough reviews.. and i want it!

ilyasishak

yep, i totally agree with this. ASUS has poor marketing strategy for this one. shame on you!

soyacincau

It's like the marketing team is trying its best to flop a good device. Weird. We're keen on this Eee Pad but we now worry about the after sales support.

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thk

If not because I have read a positive review on ASUS TRANSFORMER online, I will definitely skip this product all the way. Poor marketing effort & execution from ASUS MALAYSIA.

Sam Wong

I feel a bit down where i see all those people in the FB beg to Asus for the EEE Pad,,,,,,,, haiz
You will not lost the world if you don't get the pad for only one more moth or longer ??!! They don't seem like Androider but like the Apple Mania… what for ??? The way they do its like " ohh I am going to die without you…my EEE Pad ! "
I like Androind Pad too and keen to use it but but pls calm down, if they give you good offer…Grap…. not beg for it !
( BTW, seems like that is not good offer and seems like IDIOT offer compare to Singaporean and US )

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asusfan

Looks like ASUS is looking for a new Marketing Specialist – Technical PR, see the post in http://my.jobsdb.com/MY/EN/Search/JobAdSingleDeta… . Maybe the last one was sacked due to the bad marketing launch last week.

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ss2

Bad marketting?worse after sales!used mine for 2 days n sent it back to servise center end of august,n its not back yet! To tell me off,they said no stock in malaysia,(even after 3months!)
I'm dissapointed,with asus with the after sales service.my last asus!