19 responses to “KT Freetel Bails out from U Mobile”

1. 

   No2Koreans April 20th, 2009 at 10:13

   All I can say to the koreans…

   “bang… bang…. ”

   hahahaa..

   They had stirred up a lot in the telecommunication scene. Burnt many bridges and all these done with them hiding in the office while they send out the locals to do their mindless jobs.

   The churn rate in U Mobile is high and to replace the professionals that left, the Koreans will hire inexperienced people and give them high posts… their job scope – just to keep quiet, listen to their “great” ideas and execute.

   Just to let you know, soyacincau, they are monitoring your blog. It actually was discussed in management meeting along with the other guy’s blog that you linked in your post when their network went down..

2. 

   Steven April 21st, 2009 at 07:12

   umobile kah!!! i thick this umobile is waiting to KO,lah!!
   iam using a umobile postpaid plan around 6mounth already iam not yet received my bill stament,if one shot come rm400 to rm600 i wont paid that stupid bill

3. 

   david lim April 21st, 2009 at 09:10

   No2Koreans, is it that bad in U Mobile? luckily i didn accept their offer last year.

   soyacincau, haf they contacted you since d network down post? if what No2Koreans say is true, then d management must’ve taken a more serious note of it

   but, is a gud thing tho. they wunt dare to saman you or issue a C&D order to pull the blog post down

4. 

   Sotong April 21st, 2009 at 20:13

   Korean, gone case lah, everyone knows in the industry. I rather deal with the Japanese.

5. 

   ronyjarod May 1st, 2009 at 22:52

   majority u-mobile staffs including their management r useless. just like celcom decade ago

6. 

   Slicker May 5th, 2009 at 00:15

   Looks like another resuffle again at U Mobile. Things couldn’t get any worse for them.

   I would like to hear what Justice 018 has to say about this.

7. 

   Justice 018 May 7th, 2009 at 17:41

   Hey there Slicker!

   So you are waiting to hear from me, well i am speaking now.

   You know is easy for people to start pointing their fingers here and there, blaming other people b4 even evaluating the situation.

   I have said this once b4, and i say it one more time. Why do we past judgment on someone or even an organisation, if we havent given them the chance to prove themselves?

   IF you wife does something behind your back, do you immediately divorce her? or do you give her a chance to be better? It may not be to you a method of comparing, but seriouslly its the same.

   Dont we all have ever experienced a moment where we have regreted saying something before thinking and then when the damage is already done, it suddenly dawns unto u, that you realise u shouldnt have said or done it?

   Its the same, here you have a company trying its level best to be in par with the others, with its ups and down. So what if the other partners are bailing out, does this mean the company is failing?

   If this is how one thinks, then one needs to further improve on your small and restricted mentality.Coz, there is saying that goes, when one door closes, another door opens.

   And what does that mean? well it means opportunity!. So bailing out is not a sign of failure, its a sign to improve. Its a sign that perhaps another partner can improve on by taking over.

   I strongly do not believe that just because of this hiccup, that anyone should start worrying, or pinpointing on the failure of the organisation.

   One should look at it, in a positive way, and look forward in seeing a stronger organisation perhaps will turn the tables around.

   Its really sad to know that the mentality of most Malaysians, and its proven..is that when one starts the ball rolling, everyone wants to have a go at it, without knowing when or if the ball will stop.

   Its so typical, just like in any fights, just because one has friends, one wants to show that they are strong, one is not scared. But when one stands alone as an individual, one has no balls to fight!

   And its the same here in this blog. Instead of sharing ideas on how one can improve or perhaps sharing some information, we all decide to be the ones to accuse or just join in the bandwagon. Just because one person complains about this and that, suddenly the whole world should feel the same.

   Its sad. really. So once again, i speak because i believe. What do you believe in?

8. 

   david lim May 14th, 2009 at 11:35

   well said, Justice 018!

   let’s see how XOX and TuneTalk perform then …

   i bet ppl will continue b**ching about them as they’re new and MVNO status …

9. 

   Slicker May 14th, 2009 at 12:19

   To be fair, I have hopes and expectations from U Mobile before it was launched. I would thought that U Mobile would be better in terms of service and treat customers better. With MNP coming, I would thought that U Mobile would be a new threat to other giants.

   Their limited coverage is still toleratable at first. People will forgive the minor hiccups that any new operator would face. But once they treat customers like trash, it is no longer any different from Maxis or TM.

   So what makes U Mobile special now? It is better to stay back with others where the coverage is better. Limited coverage, lousy rates, poor billing and customer support. Is there a reason left to stay with them?

   Justice, if you think 018 has a chance, tell that to their korean management. They came in and now they quit on the company the have invested.

   Please do let me see what positive do you see in U Mobile right now? I stand corrected and I’m willing to support U Mobile if they do improve and take care of their customers. Until that happens, I don’t see any worth to use them now. As a past user, I have the right to rant. I would be insane if I praise someone who have treated me like rubbish.

   Oh, I also remember that U Mobile was formerlly MITV the cable TV company. Are you still hoping that they will come back and fight with Astro? It has been dead for several years now and it is near impossible for them to come back from the dead. Anyway, I sincerely do hope that U Mobile will not end up like MITV, although the situation right now looks like it.

   For new MVNO, we have to see how it goes. If it is trash, they will get trash comments. It is as easy as that.

10. 

    Justice 018 May 15th, 2009 at 15:46

    Slicker,

    See, now i get a better picture. You speak out of experience, as a customer. And perhaps the treatment that you have received from U Mobile may or has been quite an experience.

    I guess, like what you have said, if one has personally been through “hell” then one may want to vent out his/her frustration.

    There are some points that i also stand corrected on, given the fact that i admit that the billing system could be better.No doubts, the bill statements do come a little bit late., something they need to work on.

    But when u look at rates..i dont see how you can still say that U Mobile has lousy rates.
    Perhaps, you are not quite understanding the method of per second block charging.

    Maxis is on a 30 sec block. So again, if you say “ok” or “i miss you darling” in 5 seconds, you still pay for 30 seconds. RIGHT?

    U Mobile is on a per second charging block. If you say, “ok” or ” i miss you” in 5 seconds, you are only paying for 5 seconds.

    So how can that be more expensive? Please enlighten me!

    And then u go and say that the U Buddy plan is a con gimmick. Tell me, how exactly is it a con, when you pay RM10 and you get to make on-net calls for 30 hours FREE which are worth close to RM324 (base on the o.3sen per sec)

    IF my calculations serve me right, that would make it 18 sen per minute ; X 60 min = RM10.80 per hour X 30 (hours) = RM324.

    So how can that sound con to you. Pls again, enlighten me. Somtimes i think that proper and thorough investigation should be done before making judgement just base on experience.

    And then suddenly you start to bring up past history events, to conclude your opinion, such as MiTV and its channels.

    Were you one of the few who subscribed to MitV? If not, why the trashing? base on what, do you have the right to comment on that??

    And to even say that why dont i bring it up with the Koreans, what right do i have? whether or not i sit in the management chair, or the CEO, or for the matter just a normal employee, or even a customer who is subscribed to U Mobile, i am certain that like any other organisation, they will n i believe they do, have a contingency plan.

    So let the big guys play their games, but what we can do, in a positive manner is to give good opinions or tips on how they can improve.

    after all, isnt that how anyone improves themselves? with knowing thier mistakes, they learn not to make the same again. But if we trash them with negative thoughts, in what way are helping them? and then u go saying that you wont mind staying with them, if we improve, but ask urself this, what have you done to help, besides critize??

    CCOya says [090516] As you’ve rightly put, talk is cheap but the proof is in eating the pudding. I’m far from taking sides here but frankly, we’re all fedup with the number of promises that U Mobile fail to deliver on.

    Mobile LiveTV is now dead, the partnership with KTF and NTT DoCoMo didn’t bring any innovation to the local telco industry and U Mobile just keep rehashing old plans and calling them new.

    You can’t deny the fact that amongst all telcos in Malaysia, U Mobile has the least product lineup, the least plans and the least subscribers. Customer service still remains appaling and billing – which is one of the most critical components of any service business – is still in dire straits. In fact, we know of many U Mobile subs who have never received their bills months after they’ve signed-up and most who’ve received their bills have been wrongly billed.

    After two years in the business and many more years in development, U Mobile still can’t the most basic things right. We see the delay in resolving these issues as lax on U Mobile’s part.

    No point hidding behind the “U Mobile is a new telco” excuse because it’s already two years since the telco was launched and with MNP now online there was and still is much opportunity for U Mobile to make a difference in the industry. Unfortunately, they have not.

    And of you can’t sort out your stuff after over two years being in the business might as well close shop – seriously.

    New telcos have many advantages and you only need to look at P1 to see how a new telco who’ve gotten most things right can become a real choice ofr consumers and a real competitor for other players.

    U Mobile is beyond explaining itself in blogs and forums and the such. Since his appointment, Oh Kwang Jin have never made a appearance in the media, have never spoken to journalists, have never agreed to be interviewed. He is the most media-phobic and passive telco CEO in the country.

    U Mobile’s Corp Communications department is not doing anything, there’s scarcely any news on U Mobile in the papers. So until U Mobile pull its finger out, there’s really nothing anyone can say to convince us that U Mobile is a credible telco in Malaysia.

    In our minds, U Mobile is still the worse telco in Malaysia. Tough.

11. 

    Slicker May 16th, 2009 at 14:27

    Hey Justice, why are you so protective of U Mobile and MITV? You sound more like a stakeholder of the company rather than a customer.

    I’m commenting from a customer view and if U Mobile can’t take criticism at all, then good luck to them in this business. This is not a kindergarten or a training school!

    What sort of “positive” comment you want me to give after my own experience? Thank you U Mobile for screwing me! Gambate!!! Good luck!!! Great stuff!!! You try telling that to Streamyx when your line becomes sucky.

    If U Mobile expects everyone to be “nice” to them, they can shut down customer service and let all customers sort themselves out. U Mobile should be thankful that people are willing to give feedback and complaints so that they can improve but after countless complaints, they never change. The solution? Change to other telco.

    Why do I bring up MITV? Isn’t U Mobile previously MITV as well? I have the right to make comparison of a company based on its past history. I’m sorry if I offended anyone but did I say anything wrong that the Cable TV service is dead? Do correct me if I’m missing out on something.

12. U Mobile 018 celebrates 1st anniversary with 25% top up bonus | SoyaCincau July 6th, 2009 at 11:02

    [...] facing possible management shake up, U Mobile still is in the mood to celebrate. From 1st – 12th July 2009, U Mobile 018 prepaid [...]

13. 

    Um0bile user July 8th, 2009 at 23:35

    Aiya..all talk ab0ut um0bile like use that servies m0re 2k perm0nth..d0nt lar talk s0 much,if use only Rm100++ perm0nth..just waste yur time lar wei..

14. 

    Lol July 11th, 2009 at 17:02

    Tell me what is FREE if you still have to pay money? Stupid

    >>And then u go and say that the U Buddy plan is a con gimmick. Tell me, how exactly is it a con, when you pay RM10 and you get to make on-net calls for 30 hours FREE which are worth close to RM324 (base on the o.3sen per sec)

    IF my calculations serve me right, that would make it 18 sen per minute ; X 60 min = RM10.80 per hour X 30 (hours) = RM324.

15. 

    TBH July 25th, 2009 at 17:19

    All i can say is…U Mobile will be a gone case soon..time will tell.

    I used to work with UM. I can say tat..the koreans there are really s*** people. Very demanding, very rude, treating the local management staff loike s***. I personally saw a korean man yelling at a management staff, who’s a chinese lady. darn rude, i tell u.

    yup, they are losing money every year. in fact, their next 5 years projections also indicate they will be losing millions and millions…i heard that startup telcos will not make any profits and lose money in the 1st few years, but in UM’s case..i wonder how many more years they will continue to lose money.

    the koreans and japs are very stingy with money and investment. not willing to fork out more money for the infrastructure, more backups/redundancy in case of disaster, or network down.

    can say that altho they pull so many ex-digi, ex-celcom, ex-maxis staff over, yet the whole management sucks. no proper planning at all. the management chart changes so frequently. i wonder if this always happen to new companies?

    the corp comm dept is not doing anything. in fact, there’re 2-3 staff in the dept only. no wonder they didnt bother to update the website/newspaper regarding the co’s latest news. Or..are they being asked by the shareholders not to do so? Tat’ll remain a mystery..

    abt billing..yeah its true..me and many other staff worked there for lonnnnnnnng time but we only received 1 statement so far. their billing system always down..always got something not right…Amazing huh…

    all in all..UM will be a gone case soon…waiting for the right time only..haha..

16. 

    steven_chongtk July 25th, 2009 at 22:36

    Cheating….. Cheating….. U mobile!!!!!!! I using broadband from u mobile.It statement that the fastest line in Malaysia that why i sign up the contact. However, I feel it like rubbish don’t even running as normal speed and their service provided is the worst in malaysia. I am using the maxis postpaid, their efficience was a huge better than u-mobile.Pity that i still with them two years contact…….

17. 

    Lucky UMobile User October 11th, 2009 at 20:43

    I haven’t been trough what you guys complaining about…but I do know that I got the bils in the right time…and I’m an umobile postpaid user for 3 accounts…It’s coverage considerable stable for me…at least it won’t engage the whole day like Celcom and DiGi are having nowdays..Maxis is a great choice but like justice said..it’s true..Umobile rating is fabulous unlike any other network they charge u in 30 secs a block…

18. 

    Fatt Kor November 26th, 2009 at 18:52

    Actually who is u mobile CEO now?

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