NO ITS NOT TRUE! MAXIS SUCKS TOO SOMETIME!
NOTHING’S PERFECT~
PLEASE GIVE U MOBILE SOME TIME & CHANCE TO BUILD UP AS A BETTER TELCO COMPANY!
go go u mobile

SoyaCincau says [0903026] You’re right, no telco is perfect. But I’m sure many will agree that U Mobile is currently the worse! It has the least product offering, only one data plan, poor customer service, their network went down and still no official statement and the list goes on and on.

For further reading, check out the report from Nielsen and you’ll notice U Mobile is still lagging behind the pack. Please refer to Chart 2.

Reply

Wow.. there’s a U Mobile supporter to comment? Very rare indeed…

The only supporter I know from U Mobile are their staff…. and not many of them left.

It seems all the key think tanks from U Mobile had left because of the foreign management who took over the company did not care about the opinions and thoughts of those who work there.

But the truth is… the network really sux… they need to put their act together and think of local market. I had hope in them earlier….

And seriously… what ever happened to the announcement from the company to tell subscribers what actually happened? I took up their Mobile TV service which they terminated… now I have a phone that is only as good as a paper weight… and to add to my injury… network was down…

What does the u stand for?

Under-performing?
Under-delivering?

I thought with Docomo and that korean company we could see some innovations like the ones DIGI been showing from their external influence.

Reply

I’m sorry SoyaCincau, I beg to differ with you, U Mobile may be wors[B]e[/B] than DiGi or Maxis, but the wors[B]t[/B] is …SIOWCOM! Overcharging, overboasting, overselling, overcrappy! Which other tel co still charges based on adjacent/non adjacent areas? None except the self-proclaiming terhebat terluas terpantas celco. Not even U is that bad, and at least, it does not brag. U’s BB services is currently the cheapest, and much faster than Siowcom’s BB more expensive services. Talk about PR/CSR, I’ve complained to Siowcom before about their data services (slow) – one sounded as if I was being critical of his wife, and the other actually asked ME what is MY CONTRIBUTION to make other people’s lives better and proceeded to tell ME I have done nothing. Eh ke situ pulak dia! Some example PR from Siowcom.

Actually, U helpline was also reachable yesterday, I called from my other line…they confirmed got downtime. Of course, there is always room for improvement with all celcos and U is no exception.

Reply

What do you expect from Celcom, its government run but you can’t deny the fact that they have the biggest coverage as they are the first mobile telco in Malaysia. Don’t forget that U Mobile also runs on Celcom. Don’t be mistaken, I’m not defending Celcom here.

However if you compare U’s products, they are not exciting and their coverage is still a far cry from what others have to offer. Of course U BB is cheaper but can you use everywhere like Celcom? You gotta weigh the overall offering and you’ll see that U is far from others.

Reply

Why would I want to use Celcom BB anywhere at all when it won’t even load my pages despite being on HSDPA connection? What’s the use of having the widest coverage when my downloads won’t even start? Why Celcom at all? When a celco can only sing praises for itself you know something is not right.

U Mobile runs on Celcom only for 2G connections. And despite that fact, they DO NOT charge based on areas of call and that’s good enough for me.

And the last sentence is a bit of a folly – the vast majority mobile broadband users I know use them not because they wanted to be connected while on the go, but simply because they are fed up with Streamyx. I know I use U BB because of that.

Of course U is far behind others – for goodness’ sake they have only just started last year!

Reply

Hopeless customer service.

Emailed them on their “contact us” page, then
faxed them, no reply.

I was trying to enquire if their prepaid pack works
only on 3G phones, as some of the handphone
outlets told me.

I was also trying to find out if we had only 1 week
to activate the SIM card after registration, after
which the card would be redundant.

Called their customer service line today (018-388 1318)
and the dumb girl couldn’t seem to understand what
I was trying to ask, despite repeating a few times.

Reply

HI Tham,

yeah – their custoemr service reps can be clueless.

BTW I think the handphone agents are either clueless themselves or deliberately telling you a lie – U’s prepaid packs work on both 2G & 3G phones. It’s their postpaid package that they require you have a 3G phone.

Reply

As a manager at Umobile, position of Customer Service Manager, I felt the same trouble with those comments above.My Name Chong Kim Seng, 018XXXXXXX and 012XXXXXXX. Can reach with this 2 numbers if have any concern.
I heard a big news, soon Docomo will leave Umobile follow by Berjaya Corp Sdn Bhd.
Umobile didnt earn any profit since the first day in market.

Mobile tv – Gone
Partnership – KTF Gone
Nokia Siemen – Loan and payment not yet paid – Gone
Office staff – Gone one by one

More to come! Stay tuned!

Editor’s Note: Commenter’s identity is in doubt, personal details are masked.

Reply

yes, totally agree.

now the stupid U mobile bar my account because of late payment however they acknowledge that there is a delay in their statement processing.

yet, they still choose to bar. i have made payment according to the statement received, however due to their own lateness, they penalize user like us??

sound stupid ? when you eventually speak to someone, they claimed they cannot help but to bar! despite acknowledge on their own lateness !!

Reply

Dear SoyaCincau,

Please kindly delete above post as someone hacked my account to write the note.

Thanks,
Chong Kim Seng
Umobile
Customer Service Manager

Reply

Hey adminstrator, please kindly remove my name above to avoid my complaint to mcmc.

Thanks.

KS.Chong

Reply

this Umobile is really unreliable. and for the customer service, only the manager Mr chong is responsible and making business sense. the rest are just following procedure and not able to provide any assistance that is useful for customers. since i have overpaid, i have to make sure i monitor and make full use of my credit before i can terminate my account.

they are seriously not customer service, they are just worse than phone operator.

Reply

Yes! The billing system also damn lousy..
I am considering to terminate my line.

Reply

I had been a maxis user since it was Binariang then, I am also using ADAM ?Timecel line since they started. Now I had terminated both and using CELCOM.

Now, Timecel or ADAM used to have a serious problem, they didn’t work when it rains! This was in the early 1994 haha. Really. Their billing was few months late, few months! Imagine the amount when you get your bills after a few months….Could be disastrous. Some people might not be able to make the payment…Although this is also the individual’s fault for not being discipline enough to use the hp service wisely.

ADAM was the first company that started the prepaid pack in Malaysia.

Bnariang was sold and bought by a very rich individual name AK(You know who lah).
MAxis was the best considering that they had the best roaming services and crystal clear reception. CELCOM suck that time because though they were the best in local coverage (CeLcom was first to introduce 010…prefix and was very clear in reception of service), they roaming could work well in many countries. So business people opted for MAXIS.

Maxis started losing plenty of it’s customers started 2 years ago when Digi launched their “Yellow Man” and better packages in call plans. Noticed how MAXIS followed all they plans after every advertisement DIGI had?

MAXIS further lost their customer base when last year, they switch their switches from Siemens to cheaper Hua wei switches.

Many people had problem using MAXIS line cos call drop were very happening very oftenly and in many places you just cant get a phone call, people complained to me that they couldn’t reach me, I didn’t know why until i found out.

I had sinced whiched to CELCOM, cos they have good coverage in Malaysia and internationally.

Their customer service people are more friendlier, not like MAXIS. Also, with the MNP being launched, I couldn’t be happier.

But do be careful there people, if you do docking with celcom from maxis, the line might take a while before MAXIS release them…So how you do it is you go do your docking(MNP) with CELCOM, then still KEEP your MAXIS line until u received an sms from CELCOM to switch SIM CARDS. CELCOM will not start to charge you until the line is activated. Dun worry. If you dun do it my way as advised, you will lose alot of calls from your contacts cos of the delay.

So why DIGI? COS CHEAPER RATE AND RELIABLE LOCAL COVERAGE, GOOD CUST SERVICE.

WHY CELCOM? GOOD LOCAL AND INTERNATIONAL COVERAGE, GOOD CUSTOMER SERVICE.

WHY MAXIS? ….WHY AH? HEHEHE…

Reply

Thanks for your post about phone..I got a lot of info from this post.

Reply

I have been trying to call the customer service of U Mobile for the past few days, however, nobody picks up the phone to answer after a long period of waiting. This is so similar to Air Asia customer service. Did they outsource to India or the customer service doesn't even exist. How on earth can we can technical support when the line is down. STUPID U-MOBILE.

Reply

hi guys…..currently-a-umobile BB subsriber……now is quite good….2nd month,used 12gb+,got super speed ,max 300kb/s

the only thing is the throttling of speed sux big time….while writing only can get 10 kb/s……

Reply