UniFi outage 2000 subscribers affected

Update (09122010 1514hrs): TM issues an official statement on the outage. Work to restore service is still underway.

TM confirms via its official Twitter account that some 2,000 UniFi subscribers are affected by a network outage. Though TM didn’t immediately indicate what is the cause of the outage which UniFi areas are affected by it. The tweet only mentioned that restoration works are underway and that further update will be coming.

We’re awaiting updates from TM on details of this outage. Stay tuned.

Broadband in Malaysia: Cost Comparison Table

UPDATE (110717) : Broadband Pricing Comparison in Malaysia updated for 2011! Check out the latest update here.

UPDATE (101130 2100) : Broadband Pricing Comparison in Malaysia updated with Maxis iPad Plans.

UPDATE (101120 1230) : Broadband Pricing Comparison in Malaysia now with Yes data pricing including rebates.

Recently after the appearance of yes 4G rates, everybody gets cost conscious all of a sudden about Broadband pricing. Some had quickly mentioned that yes 9 sen/3MB ain’t cheap with some pointing out that it costs RM900 for their average 30GB of download usage.

Since cost per GB is a hot topic now, we figured why don’t we compare all broadband offerings in Malaysia and find out how much they cost per GB. Below is our findings ranking from the cheapest to the most expensive.

Cost per GB

NOTE: So far we only considered plans either postpaid or prepaid that offer monthly access. Also added are the standard PAYU (Pay as you go) rates which includes yes and Tune Talk. There are different policies and terms for each plans with some only calculating download quota while others include uploads. There are also other factors to consider such as download speeds and excess charge if you exceed Fair Usage Policy. Streamyx ADSL was excluded due to the fact that they offer “unlimited access” with unspecified quota on a best effort basis.

We do admit that it is unfair to compare cost per GB across the board as there’s an obvious differentiator when it comes to application. In general, obviously fixed broadband is cheaper per GB but it compromises on mobility which often comes at a higher cost. To make it clearer, we have segregate the broadband offerings into 3 categories: Fixed Broadband, Mobile Broadband (Pure Data) and Mobile Internet (Add-on for Phone). Check out the other 3 tables in detail after the jump.

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TM UniFi waives installation fee for 20Mbps plan

TM has announced that they are waiving the installation fee for VIP20 and BIZ20 plans that offers 20Mbps. This comes right after they announced that they will be charging RM200 fee for UniFi installations beginning next month.

Since VIP20 and BIZ20 plans are quite premium at RM249/month for home and RM899/month for 20Mbps, this is the least they can do to drive adoption. As mentioned before, RM200 for installation fee isn’t that bad considering the free 802.11n router and IPTV set up box with each installation. This offer last until 31st December 2010.

TM to start charging for UniFi installations

TM announced today that come 1 October 2010 TM will begin charging for UniFi installations.

From 1 October onwards TM will charge RM200 per installation for any UniFi package however the equiptment that comes with the UniFi package — the fiber modem, wireless router, IPTV set-top box, DECT cordless phone and additional outdoor terminals — will still be provided for free.

TM’s executive VP for consumer products, Imri Mokthar said in the announcement that although there will be an installation charge, those who has registered for UniFi before the changeover date will not have to pay for installation.

We think RM200 is a fair charge considering the amount of work required at the various equipment that you get for free. The fibre-optic cable that is laid in your house alone will cost more than RM200. So it’s a decent charge. What’s more the RM200 installation charge will be spread across five months at RM40/month, so you don’t actually feel the pinch right away and that’s ok too.

What we don’t like is how TM makes is sound that you’re actually getting an additional RM200 off if you sign-up for UniFi from now until 30 September. Technically you’re not, TM’s just going to start charging for installation after 30 September.

It’s really confusing for customers and very underhanded for TM. Shame on you TM for using such a tactic.

If you’re not up for paying the RM200, then sign-up ASAP. Though what is not being mentioned is what happens if an interested customer wants to sign-up for UniFi but stays in an area that is not yet covered.

Does the customer get to sign-up and have the RM200 installation charge waived when the UniFi service eventually becomes available in their area or will they have to wait for the service to be available and then sign-up?

On a side-note, there’s currently 9,000 UniFi subscribers and another 12,000 who have already signed-up waiting for the service to be installed. In July 2010, there was about 3,200 UniFi subscribers. No bad in a span of just a month.

You can read the full TM announcement after the jump.

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Parliamentarian claims TM favours UniFi over Streamyx customers

Both the Malaysian Employers Federation (MEF) and the Malaysian Trades Union Congress (MTUC) said that social media savvy employees need to be careful what they put online about their employers or risk disciplinary action even dismissal for their words.

There is one caveat however and that is what’s mentioned must be “backed by facts and figures“.

Looks like this rule doesn’t apply to Parliament members when it comes to presenting arguments in the Dewan Rakyat.

In a recent Parliement session, Bandar Kuching Member of Parliament Chong Chieng Jen argued that TM favours UniFi customers of Streamyx. The MP claims that Streamyx subscribers are getting slower speeds after UniFi was launched citing that TM is giving priority to its fiber optic service subscribers.

What logic possessed him to think that his beyond us. According to the Deputy Minister of the Ministry of Information, Communication and Culture, Dato’ Joseph Salang, there are over 1.4 million Streamyx subscribers and about 6,000 UniFi subscribers’ and if you have any common sense you’d know that favouring 6,000 over 1.4 million doesn’t make much sense for TM.

What a douchebag.

Check out the Parliament session video after the jump.


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Streamyx Internet service disruption due to cable fault yet again

Streamyx has put out an announcement on its website to inform subscribers of possible disruptions to Streamyx and UniFi services due to a cable fault on the South East Asia – Middle East – Western Europe 4 (SMW4) cable network along the Colombo – Mumbai segment that links Malaysia to Europe.

Repairs will be carried on Sunday, 23 May 2010.

During the restoration process, TM says, there may be some interruption to the traffic to Europe carried through that cable.

TM has taken pro-active steps to minimize disruptions by providing adequate links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.

In order to further alleviate the situation, TM will also be diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

Despite all this additional efforts to alleviate the problem, TM admits that its subscribers may still experience some degree of service degradation such as slow browsing while accessing international websites.

TM will provide necessary updates on the progress of the restoration works.

Customers can call TM at 100 and select “Technical Assistance” or email [email protected] for any Internet related problems.

UniFi: A month after launch an only 900 subscribers to show for

A recent StarBiz report revealed that TM’s UniFi HSBB service has only 900 subsribers currently signed up.

Considering that UniFi is now available in Taman Tun Dr Ismail Shah Alam, Subang Jaya and Bangsar – some of Klang Valley’s most affluent areas – we think that this is rather surprising.

We know that it takes up to eight hours to install UniFi in a typical house but by our calculations, 900 subscribers in a month is not really an impressive number taking into account that TM and the government will be spending RM11.3 billon for HSBB in the hopes of covering 1.3 million households and high-impact economic areas by 2020.

Within the year TM is looking to have UniFi available Petaling Jaya, Putrajaya, Cyberjaya, Damansara, Cheras, Selayang, Puchong, Serdang, Klang, Kepong and Wangsa Maju.

Its funny how in the report, TM’s CEO, Datuk Zamzamzairani warns users to expect teething problems in the initial stages as TM is still ramping up its capabilities. Things will smoothen out after that. Perhaps he knows something that we don’t.


Streamyx and UniFi HSBB outage: Official statement from TM

We sent an email to the VP of group corporate communications in TM to get a status update on what caused the 30 minute nationwide outage of all its broadband services including sister company’s Celcom broadband service.

We didn’t get a reply.

Instead tucked in an obscure corner of their website, TM has put up a short and condescendingly generic announcement apologising to its subscribers for the service outage. Not a single sentence in the announcement even attempted to vaguely explain what had cause the outage.

What it does mention is that “restoration works are already in progress and services in some areas have been restored in stages“. In addition to that, “TM is currently monitoring the situation and will make further announcements on the progress of the restoration works“.

The announcement didn’t indicate any timeline upon which TM hopes to complete the “restoration work“.

Once again the nation’s self proclaimed number one broadband provider has kept its over one million subscribers in the dark.

Here’s what other Streamyx subscribers are saying… #StreamyxSucks

Dear TM, more than an apology, we all deserve an explanation.

(Update 1134hrs 16042010) Got a reply from TM. They said that they will continue provide updates via announcements on TM website. Here’s the latest announcement, TM says broadband services have been fully restored and measures have been put in place to ensure that service is not interupted.

Based on what we know, we’re pretty sure the outage is beyond a DNS failure and could be something else. What it is,TM won’t tell us.

TM responded to Streamyx and UniFi HSBB downtime

Almost 20 minutes after its network got back up TM made this official announcement via its Twitter account citing DNS failure to domestic and international servers since 1730hrs today.

Although there have been reports that service has been restored about half an hour after the outage was detected, TM states that restoration process is still ongoing in stages.

We’ve resquested an official response from the group corporate communication deparment on TM on this outage and will update you as soon as we hear from them.

Streamyx and UniFi HSBB DOWN!

Our public Twitter timeline is lighting up like the 4th of July right now.

Massive complaints on Streamxy and HSBB UniFi subscribers not able to connect to the Internet. Apparently TM‘s broadband service was down as early as 1730hrs

We can’t verify is this is a nationwide outage or if it is multiple instances of isolated casses but by the sheer number of complaints we’re seeing it looks like it is a major outage.

Updates as we get them.

(Update 1759hrs 15042010) Getting reports that Celcom broadband is down too.

(Update 1821hrs 15042010) TM replied via Twitter that “they have escalated the issue to the relevant parties and will update accordingly“. We shall wait diligently for those updates. Stay tuned!

(Update 1821hrs 15042010) Looks like this will be our final update on the Streamyx and UniFi HSBB outage. Twitter timeline reporting both services are up including Celcom. From our estimates, it looks like the nation’s largest broadband provider was out of commission for over 30 minutes.

Even if the service was down for a seamingly short period, the question is, what caused the outage and has enough measures been pun in place to prevent it from happening again?

30 minutes can mean a lot of money for businesses that rely on TM for their Internet. Not to mention the number of Celcom broadband users who were also affected.