It looks like the recent typhoons around Hong Kong have caused some serious damage to several undersea cables. These submarine cables (ASE, AAG, TGA-IA, SMW3) connect South East Asia to the United States. This is not the first time we have a submarine cable fault in our region but this time it isn’t as bad as before.

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	Industry in General, Network Outages, Players on the Field, Streamyx, TM, UniFi
	AAG, AAG Cable Repair, AAG Cable System, AAG Undersea cable, Asia-America Gateway, Broadband, Cahaya Malaysia, International Traffic Slow, Internet, Internet Slow, streamyx, Submarine Cable, Submarine Cable Fault, TM, TM Streamyx, TM Unifi, Unifi, Unifi slow

Fastest, strongest and widest network. You’ve probably heard the same marketing slogans from telcos but which is truly the most reliable in Malaysia?

To ensure that our telcos are up to mark, MCMC had conducted an extensive network performance exercise throughout 2016. Read on to find out which telco is the best for data and voice call quality.

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	Celcom, DiGi, Industry in General, Maxis, P1, Players on the Field, Time, TM, U Mobile, Yes
	ADSL, Celcom, DiGi, dropped calls, fibre, Malaysia Network Quality, Malaysia Telco Network Quality, Maxis, MCMC, Network Performance Report 2016, Network Quality, packet one, streamyx, TIME, Time Broadband, TM, TM Streamyx, TM Unifi, U Mobile, Webe, Yes

TM has announced that repair works on the Cahaya Malaysia submarine cable have finally completed. As a result, international connectivity to the US, North Asia and Europe should be restored to back optimum levels.

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	Network Outages, Players on the Field, Streamyx, TM, UniFi
	ASE, ASE Submarine Cable, Asia Submarine Cable Express, Asia Submarine Cable Express fault, Cahaya Malaysia, International Traffic Slow, Internet, Internet Slow, streamyx, Submarine Cable, Submarine Cable Fault, TM, TM Streamyx, TM Unifi, Unifi, Unifi slow

As reported yesterday, TM customers on Unifi and Streamyx will be suffering slower internet speeds especially to sites and online services hosted in the US. They have just identified a submarine cable system as the root cause of the problem and a fix is underway. Unfortunately fixing a cable lying on the seabed isn’t easy and it will take a month before it gets a full restoration.

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	Industry in General, Network Outages, Players on the Field, Streamyx, TM, UniFi
	ASE, ASE Submarine Cable, Asia Submarine Cable Express, Asia Submarine Cable Express fault, Cahaya Malaysia, International Traffic Slow, Internet, Internet Slow, streamyx, Submarine Cable, Submarine Cable Fault, TM, TM Streamyx, TM Unifi, Unifi, Unifi slow

UPDATE: A fault has been detected on a submarine cable affecting TM’s Cahaya Malaysia. Scheduled to be repaired by 31st March.

Having slow connectivity with your TM Unifi or Streamyx service? You’re not alone. TM has reported a network performance issue with international links to the US and North Asia. As a result, accessing websites and online services hosted in the US will be much slower than usual.

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	Network Outages, Players on the Field, Streamyx, TM, UniFi
	AAG, AAG Cable Repair, AAG Cable System, AAG Undersea cable, Asia-America Gateway, Broadband, International Traffic Slow, Internet, Internet Slow, streamyx, Submarine Cable, Submarine Cable Fault, TM, TM Streamyx, TM Unifi, Unifi, Unifi slow

I’m sure we all remember the time, towards the end of last year, when TM had a little row with their customers about incurring a surcharge for the issuing of a printed bill. Well, there has been a new development in the matter as TM have decided to postpone their defaulting to the e-Bill format by six months.

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	Industry in General, Players on the Field, TM, UniFi
	streamyx, Streamyx bills, TM billing, TM charge printed bill, TM charges, TM charging for printed bills, TM e-Bill, TM printed bills, TM Streamyx, TM Surcharge, TM Unifi, Unifi, UniFi bills

With the new year fast approaching, TM Unifi home users can start enjoying unlimited TV and Movie streaming on any device and wherever you are. As reported earlier, Telekom Malaysia in collaboration with iflix is offering free 12 months subscription worth RM96.

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	Android, Cool stuff, Industry in General, iOS, Mobile Apps, Mobile Devices, Mobile OS, Players on the Field, Promotions, TM, UniFi
	Android, free iflix, free iflix unifi, iflix, iflix Android, iflix iOS, iflix iPad, iflix iphone, iflix malaysia, iflix streaming, iflix Telekom Malaysia, iflix TM, iflix UniFi, iOS, Malaysia, movies, offline viewing, online movies, online TV shows, streamyx, Telekom Malaysia, TM, TM and iflix collaboration, TM Streamyx, TM Unifi, tm unifi advance, TV shows, Unifi, UniFi Internet

UPDATE: iflix is now available for TM Unifi Home users.

Telekom Malaysia has announced its collaboration with iflix to allow all TM UniFi subscribers to stream content from the local streaming service free of charge for a total of 12 months, which is worth RM96. While this is good news for UniFi subscribers, this collaboration seems to directly impede the growth of TM’s own, HyppTV’s video on demand (VOD) offers, though TM markets this iflix free subscription as an add-on to the existing IPTV service.

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	Android, Industry in General, Mobile Apps, Mobile OS, TM, UniFi
	free iflix, free iflix unifi, iflix, iflix streaming, streamyx, Telekom Malaysia, TM, TM and iflix collaboration, TM Streamyx, TM Unifi, tm unifi advance

Everyone hates ninja charges. So imagine the public outcry on November 2 when local daily Berita Harian published an exposé on how Telekom Malaysia Berhad (TM) was going to incur a surcharge of RM5 to each customer who chooses to receive their monthly bills through the post instead of through TM’s e-billing, come January 2016.

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	Players on the Field, TM, UniFi
	Berita Harian, billing, bills, streamyx, TM, TM Bill, TM e-Bill, TM e-Billing, TM Streamyx, TM Unifi, Unifi

Telekom Malaysia has announced that it has detected a “fault” on the Asia-America Gateway (also known as the AAG) submarine cable system at a segment near the Philippines linking Malaysia to the United States and North Asia. The damaged segment is causing slow connections to sites and servers hosted in the US and North Asia when accessed from Malaysia.

The consortium that manages and maintains the AAG (in which TM is a part of) have already started repairs, service is expected to return to normal by Saturday 7 Feb — that is, if weather and sea conditions remain ideal. In the meantime, TM is diverting traffic to alternative routes to minimise impact to user.

Located along one of the busiest sea lanes in the world, the AAG is prone to damage both by ships and weather conditions. The last time the AAG cable system was damaged was in September 2014 and it took almost a month for restoration works to be completed.

If you have any questions or require any assistance, you can get in touch with TM via email at [email protected] for Streamyx customers and [email protected] for UniFi customers, or you can reach them on Twitter at @TMConnects.

[source]

	Industry in General, Network Outages, Players on the Field, TM, UniFi
	AAG, AAG Cable Repair, AAG Cable System, AAG Undersea cable, Asia-America Gateway, Broadband, Internet, Internet Slow, streamyx, Submarine Cable, Submarine Cable Fault, TM, TM Streamyx, TM Unifi, Unifi, Unifi slow