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Home » Posts tagged 'Recall'
Cause of Samsung Galaxy Note7 fire problems to be revealed soon
Posted:
November 30, 2016
By: Alexander Wong
5 comments
The Samsung Galaxy Note7 was a major disaster for Samsung this year. After a series of fire incidents, the flagship phablet had to be recalled indefinitely due to safety concerns.
Before Samsung releases its next big thing next year, the Korean smartphone maker would need to assure consumers that such incidents would not occur again with their future models. To address the concerns, a new round of investigation on the Note7 was initiated with product safety authorities and experts from both Korea and the US.
GoPro recalls the Karma drone
Posted:
November 9, 2016
By: Alexander Wong
3 comments
If you own a GoPro Karma or have placed an order for one, here’s some bad news. GoPro is announcing a full recall for its first-ever drone. This is due to a performance issue where the Karma may suddenly lose power in mid-flight.
Flying off soon? You can drop off your Galaxy Note7 at KLIA and KLIA 2
Posted:
October 20, 2016
By: Alexander Wong
6 comments
With most major airlines including AirAsia, Malaysia Airlines and Malindo Air banning the Galaxy Note7 from their flights, Samsung Malaysia is setting up special booths to provide support to its current users.
Since you’re not allowed to carry the device onboard your flight, you may return your Galaxy Note7 at these booths located at KLIA and KLIA 2. This is applicable for Note7 units purchased from Samsung Malaysia and from other markets.
This could be the first case of a Galaxy Note7 catching fire in Malaysia
Posted:
October 16, 2016
By: Alexander Wong
91 comments
If you’re still using a Galaxy Note7, you better take note of this. A Samsung Galaxy Note7 had caught fire in Malaysia this morning and it looks like an official unit from Samsung Malaysia.
Here’s how to exchange or get a full refund for your Galaxy Note7 in Malaysia
Posted:
October 13, 2016
By: Alexander Wong
23 comments
Samsung Malaysia has just published its full details on its exchange and refund process for Galaxy Note7 owners in Malaysia. This is applicable for both pre-order and replacement units which are to be returned for your own safety.
Samsung Malaysia offers full refund for Galaxy Note7
Posted:
October 12, 2016
By: Alexander Wong
52 comments
UPDATE: Here’s how you can exchange or request for refund for your Note7 in Malaysia.
Samsung Malaysia has finally issued a statement with regards to the discontinuation of the Galaxy Note7. Existing Galaxy Note7 customers in Malaysia will get two options which include getting your money back.
Samsung Galaxy Note7 Return Kit is more than just a brown box
Posted:
October 12, 2016
By: Alexander Wong
3 comments
Sales of the Samsung Galaxy Note7 have finally come to an end and all units are to be returned back in the interest of safety. After initiating a worldwide recall, the Galaxy Note7 is still having battery issues even on its new “safe” replacement units.
In the US, where the Galaxy Note7 had more prominent incidents, Samsung had distributed a specially designed Note7 Return Kit for safer handling. The kit isn’t your typical courier box and it’s packed up like a Russian doll.
4 ways to identify if your Samsung Galaxy Note7 is brand new
Posted:
September 20, 2016
By: Alexander Wong
8 comments
Samsung is currently undergoing a huge recall for its Samsung Galaxy Note7. As existing owners are getting replacements with new batteries, the biggest question remains: How do I know if I’m using a new Note7? Airlines have banned them from use and there are some concerns if users are getting the same returned units with bad batteries.
To address those concerns, Samsung has officially announced 4 different ways to identify if your Galaxy Note7 is coming from a fresh batch.
If you haven’t replaced your Galaxy Note7, please turn it off now
Posted:
September 10, 2016
By: Alexander Wong
16 comments
UPDATE: Samsung Malaysia has issued a similar statement. More details below.
Last week, Samsung had issued a recall notice to all existing Galaxy Note7 users in the interest of customer safety. Now they have just issued another one to emphasise the importance of replacing the Galaxy Note7 immediately.
Here’s how to replace your Samsung Galaxy Note7 in Malaysia
Posted:
September 6, 2016
By: Alexander Wong
29 comments
Following its recall announcement last Friday, Samsung Malaysia has finally revealed its replacement plans for Galaxy Note7 in Malaysia. The good news is that the replacement will done as a direct one to one swap.
