Microsoft Surface Book

Microsoft’s Surface Book & Surface Pro 4 receives a much needed fix

Microsoft‘s much anticipated new Surface products, the Surface Book and Surface Pro 4, launched to a myriad of complaints from users who were receiving a less than satisfactory experience with it. Many, ourselves included, felt that Microsoft shipped an unfinished product. From what we gathered, it isn’t the hardware that the Surface users are unhappy about, rather it was the software implementation that let the devices down.

What’s worse, Microsoft’s “solution” to the problem was an apology on their forums which only served to irk more users. Now though, they seem to have actually come up with a solution to at least one of their problems.

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Microsoft says “sorry” to Surface Pro 4 and Surface Book users

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If you currently own a Surface Pro 4 or a Surface Book, you’ve probably felt all the gripes that owners worldwide are experiencing, ranging from power and battery issues, flickering screens and impromptu Windows reboots.

These issues cropping up are a follow-up to the shambles that was Microsoft’s style of dealing with its angry OneDrive customers, that showed that their customer service approach has a lot of refining to be done and this time, it seems like deja vu all over again.

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