When SST took effect starting 1 September 2018, many prepaid users in Malaysia were unhappy that their reloads carry less value due to the 6% tax deduction. A RM10 reload would only give you RM9.43 of credit.
Lim Guan Eng had mentioned that prepaid was excluded from SST and telcos should give RM10 value for RM10 of top up. However, telcos had started deducting taxes to comply with the Sales & Services Tax Act 2018.
UPDATE: Prepaid services are officially exempted from SST beginning 6 September 2018. More details here.
Starting 1 September 2018, all telcos had introduced 6% SST on all services. This is done in accordance with the Sales & Services Tax Act 2018 and it covers all users including postpaid, prepaid and broadband. For postpaid, the 6% tax is applied on the total taxable amount while prepaid users will have to pay the 6% tax at the point of top up.
Obviously, this had caused a lot of dissatisfaction for prepaid users as most of them are getting less value when they reload. For example, a RM10 top up will only come with RM9.43 of credit after deducting the 6% tax.
UPDATE 3: Yes has updated their SST FAQ. RM10 top ups are sold at RM10 and you’ll only get RM9.43 of credit.
UPDATE 4: Prepaid services are officially exempted from SST beginning 6 September 2018. More details here.
The Sales and Services Tax, or better known as the SST will take effect in Malaysia starting 1st September 2018. This replaces the current Goods and Services Tax which was zero-rated since June 2018.
So what happens to mobile prepaid services in Malaysia? We’ve checked with the local telcos and basically, you’ll get slightly less credit for all reloads or top ups effective 1st September 2018. In short, a RM10 top up will only give you RM9.43 of credit. To cushion the blow, most telcos are throwing a little bit of extra freebies for every new top up.
Celcom has just announced that they will be implementing new upgrades on their billing system in order to provide a better customer service experience. The upgrades will affect some of the services for two days.
Nope, you didn’t read that wrong. Xpax, the prepaid brand under Celcom is introducing its first ever postpaid plans. At first, we thought this could be a direct response to Hotlink’s postpaid Flex plan, but they are actually aimed at data-centric users.
Ahead of the Chinese New Year celebrations, Xpax is offering 3X the data for their weekly and monthly internet plans. For RM30/month, you can enjoy 15GB of high-speed data, 10GB of Facebook and 10GB of instagram data.
Now you can do more on your Xpax #NoKelentong prepaid as they are offering double the quota for add-ons for a limited time. For an extra RM20/month, you can enjoy 30GB of data for either late night (1am – 7am), Facebook, Instagram or for video streaming usage.
This morning it appears that Celcom customers were facing network issues nationwide. This not only affects Celcom Postpaid and Xpax customers but also other MVNO (Mobile Virtual Network Operator) and Domestic Roaming partners that utilise their network nationwide.