AirAsia customer service staff open up on cyberbullying during the MCO

Being a customer service agent for an airline was no easy feat during the peak of the Covid-19 pandemic. When countries began closing their borders in February, AirAsia‚Äôs customer happiness team found themselves facing an average of 150,000 enquiries per day, mostly concerning cancelled flights and ticket refunds. The situation only worsened when Malaysia implemented … Continue reading AirAsia customer service staff open up on cyberbullying during the MCO