Dear Samsung, thank you for fixing your software

Posted:  April 19, 2017   By:    9 comments   


This is it. The reviews for the Galaxy S8 are all out and if there was one common denominator between all the reviews, it would be that Samsung makes the best smartphone hardware in the world. But since the S6, I’ve always felt that Samsung did hardware extremely well.

What they were rubbish at was their software, more specifically their Android skin. Gosh, I hate TouchWiz. But it seems like Samsung has been listening because when I spent my time with the Galaxy S8, I actually enjoyed the software experience.

Let me start by saying I’m not a vanilla Android purist. I like my Android UIs about 90% stock, with the remaining 10% packed with useful features that don’t get in the way. That’s one reason why I like OnePlus’ Oxygen and Cyanogen skins. It’s clean, yet functional and those are the two pillars everyone needs to adhere to.

In the past, TouchWiz simply took a sledgehammer to those pillars. Not only did the skin look nothing like stock, it also had really ugly icons, a really ugly notifications/quick settings tray and there was often a bunch of bloatware. It was one of the biggest reasons why I thought the S7 edge fell short perfection.

This new and improved TouchWiz changes all that. First off, it’s a lot leaner than the S7 and it even lets you ditch some of the default apps (like voice recorder and calculator — I was befuddled when I couldn’t find it in the app drawer) during setup so you can download the app of your choice.

The whole experience is entirely different too. Samsung adopted the Google Pixel’s method of handling app drawers which allow users to swipe up to access the drawer, freeing up valuable space in the tray. I despised the S7’s fixed app drawer icon because it occupied the space where my camera icon usually sits.

They’ve also improved the notifications and quick settings tray to the point where I think it might be better than stock. There’s a shortcut to block notifications and a really neat way of displaying them. What’s more, Samsung has kept Nougat’s highly detailed notifications which are something I absolutely adore.

I would also like to thank Samsung for finally allowing me to swap the positions of the on-screen buttons so my back button can be on the correct side of the phone. I actually also like the design of the new buttons — they look edgy and futuristic.

Oh, and if you’re wondering, the S8’s pressure sensitive home button also works like a charm. You can just tap on it like a regular capacitive button but when you’re feeling a little feisty, you can hard press on the virtual button and the phone will give you a little buzz too. Safe to say, I don’t miss Samsung’s classic physical home button.

Then you get to the pièce de résistance of this revamped TouchWiz — its notification pop up. Usually, when you receive a notification, a huge banner will pop up at the top of your display. This can be annoying — especially if you’re using GPS navigation — and most of the time I find myself struggling to swipe them away.

On the new TouchWiz though you get a tiny little icon that expands into a discreet banner followed by a blue notification light that shimmies its way around the phone’s borders. It’s adorable. It’s charming. It’s something Samsung didn’t have to do but I’m glad they went ahead and did it anyway.

I think that really sums up what Samsung did to the software of this phone. When you’re using it, you really get the sense that Samsung finally put thought into their software — like proper practical thought, not some nature designed for humans nonsense — to make sure everything is doing exactly what it should be doing.

The menu system is cleaned up and neat, the Always-On display is functional and useful, the default clock also adopts this tall and lean look that serves to accentuate the S8’s taller stature. If I had one complaint about the UI, it would probably be that the app drawer is paginated and scrolls horizontally, not free-flow vertical scrolling. It’s also a little annoying that you can access the app drawer by swiping down instead of up.

But those are just minor complaints — nitpicks, if you will — and not big question marks or deal breakers. The biggest question mark (yes, there is one) for me comes in two words and the first word is a greeting.

Hello, Bixby.

Android, Mobile Apps, Mobile Devices, Mobile OS, Product review, Samsung
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9 Comments for Dear Samsung, thank you for fixing your software


I have to agree. I used to hate TouchWIZ. But since the S6 things have gotten better and better. The new iteration with Nougat is pretty slick, couple that with the S8, it’s a pretty compelling experience overall.


there are things the google assistant sucks to the max too that's why i welcome all extra duplicate app/features like bixby and cortana cause at least i can use them when the other does not have said feature or i dislike them.

Most importantly is the competition !!
never i repeat NEVER let any 1 thing or anything for that matter monopolize the market, the people working on it will get lazy and you are bound to them. CONTROL it not let it control you. you are the consumer, it is your right !!


Either Siri, Google Assistant, Cortana or this Bixby still not mutual to really intelligent enough for normal conversation voice control, especially to localized it fitting for Malaysia culture. Samsung should not push for an "incomplete" technology to the market, not to say addon a button specially for it…

Personally, I had an iPhone and an Android, but both takes much longer time for me to perform single task (i.e.: set alarm) if I make it via Siri or Google Assistant. Use my finger is much faster.


    maybe if you can speak better it would be faster. it’s definitely faster for me


i have never really hated touchwiz. i don't consider bloatwares as part of the touchwiz experience since diff regions will have diff bundled apps. in fact, long time ago, touchwiz had some extra neat features that eventually got adopted into "stock" Android.

as for "my back button can be on the correct side of the phone", personally, i like back to be on the right. it's probably one of the more used buttons and being right handed, and holding the phone in my right hand, back on the right feels easier. but it's good that Samsung now allow us to customise it whichever way we like.


Samsung used to be weak with its GPS and data signal. Has Samsung improved it? I almost couldn't use Waze and Google Map on my Galaxy Note 4 in my car but both iPhone and OnePlus 3T totally have no issue.


this article should be titled "SPONSORED"


    Yea man. They are very bias. They bash apple products. Should be like that being a tech news platform and doing reviews.


“alot leaner than the S8”? Is that a typo