Samsung wants all Galaxy Note7 users to stop using it immediately


UPDATE: Samsung Malaysia is offering full refunds for the Galaxy Note7.

Samsung has yet again stopped all sales and now exchange programs for their ill-fated Galaxy Note7 flagship. The Galaxy Note7, announced in early August had faced problems of its device catching fire due to its battery cell.

This prompted a worldwide recall with one to one exchange programs but unfortunately, the problem is still occurring with their brand new replacement units.

Samsung had globally issued the following statement:

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.

For Samsung Galaxy Note7 users in Malaysia, it is advisable to switch off your device and contact Samsung Malaysia at 1-800-88-7799. The Galaxy Note7 has yet to be launched officially here and it was released in limited quantities during its pre-order promotion.

Not everyone gets a second chance. To have another round of recall would be worrying and at this point, we don’t know if the Galaxy Note7 will ever hit the market. Whether they are discontinuing the Note7 or replacing it with a newer model, Samsung’s main priority would be really identifying the root cause and to come out with a solid solution. Hopefully, they would be more transparent and forthcoming with the investigation in order to win back customer trust.

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Alexander Wong