TM slowdown caused by submarine cable fault. To be fixed by 31st March

Posted:  March 2, 2016   By:    26 comments   


As reported yesterday, TM customers on Unifi and Streamyx will be suffering slower internet speeds especially to sites and online services hosted in the US. They have just identified a submarine cable system as the root cause of the problem and a fix is underway. Unfortunately fixing a cable lying on the seabed isn’t easy and it will take a month before it gets a full restoration.


This time, it is a different submarine cable. The 6 fibre pair and 7,500 KM long Asia Submarine Cable Express (ASE) located off Singapore is currently identified as the culprit and it affects 2 fibre pairs of TM’s own Cahaya Malaysia. The remaining 4 pairs belong to NTT, StarHub and PLDT.

The repair will require collaborative efforts from consortium members and it is only scheduled to commence on 25th March with expected completion on 31st March. This is also subject to weather and sea conditions which may delay restoration efforts.

As a temporary fix, TM is diverting international traffic to alternative routes to minimise the impact for Malaysian users. While restoration is in progress, expect slower speeds and high latency to international sites that are hosted in the US, North Asia and Europe.

[ SOURCE 2 ]

Industry in General, Network Outages, Players on the Field, Streamyx, TM, UniFi
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26 Comments for TM slowdown caused by submarine cable fault. To be fixed by 31st March

Joseph C

Strange enough. The slowdown does not seem to affect Singapore, even though it is shown in the picture that singapore is connected to the same submarine cable too.

    ada faham

    6 fiber pair in 1 path. yang terkena 2 pair tu malaysia punya 4 lagi masih ok


      bad luck. can we blame najib for this too. lolol


        For allowing cronies to monopolize and no competition and little alternatives? Yes we can.
        So if he didn't allow the injection of RM2.4 billion + RM2.7 billion into TM's infrastructure, instead if he forced competition from other companies, we would probably be having alternatives now.


Since it's slowing down the speed how about TMNET give 50% rebate for all the unifi and streamyx users…

    TM 50% Rebate Please

    I will say that is a great idea as we cannot even use our internet. It is extremely slow these days and they should give all customers 50% rebate till they fix the problem, we are paying them, they should provide good service or take the consequence.


    It like waiting for bijian to come down. Nvr happen


Singapore have more redundancy to its backbone. That's why many big name in hosting service like amazon AWS is located there.


Yg efect line malaysia, bodohhh


TM sucks expensive price poor service ,how many mb do we get for that price? now action also slow and still
no rebate


i'm on unif 30 and i'm getting less than 10mpbs at the moment fck this shit


Is Telekom giving any discount?


Still not fixed


The question is ..
It is April already .. but I still encounter with slow speed ..
Is it really solved on 31st March?
Or the fixing still ongoing? Dayyum!


Playing CSGO with 400 ping:/


    I also just notice that, last week managed to get 80+

maggie Q

still not fixed lag here


Today super lag,anyone? to uk is like 1k ping


Ya still not fixed until today


yes still not fixed fuking lag


17 April still not fixed


hah its a lie, those guys shouldn't announce the exact date if they aren't even sure of WHEN it'll actually be fixed, rather than giving people false hopes.

young mattdew

lag again !

Fuck unifi

Stupid government


Pay for more than RM200 and still lagging like shit?
TM , are u stealing money from all of us
If it is lag then put lower the price , TM liar


Lately unifi really slow !!!better use celcom line tathering… then why should we subcribe u TM???