The biggest news in the US the past week was the iPhone 4’s launch on Verizon’s network. It’s big news because, previously the iPhone was the exclusive domain of AT&T in the US and while many adore the device, a number of others blasted the AT&T network for poor data service and call connections. Americans didn’t have a choice. Like it or not, if they wanted an iPhone, they had to sign-up with AT&T. So it is understandable that a new operator offering the iPhone is a big deal in a mobile market as big as the US.
The thing that caught our attention is Apple’s treatment of this situation, it’s obvious in the ad that you’ll see after the jump that Apple’s stance is simple — choice is good and you can never have too much of a good thing. And that’s awesome. We like that approach.
Now in Malaysia, unlocked iPhones and the option to choose between three operators that offer the device is nothing new, it’ll be nice however to see similar types of ads running in Malaysia. Don’t you think?
When it comes to bad customer service, we Malaysians think we always get the bulk of the global share of crap from our local telcos. While that may be true, Belgian operator Mobistar is a shinning star (pun intended) of bad customer service in the country.
So much so that it had inspired a comedy show to play an elaborate prank on the telco giving Mobistar a dose of their very own bad customer service medicine. The elaborate prank involves the pranksters hidding themselves in a steel container. The said container was then dropped directly in front of the gates of a large Mobistar office at 5AM.
The container had a prominent customer service number printed on the side of it — a number which rang the pranksters inside the container. Security personnel of the Mobistar office promptly called the number to get the container removed before 2,000 Mobistar employees reported for work and found the parking lot blocked off.
See what happens when the pranksters took the call and proceeded to put the Mobistar employees through customer service phone hell right after the jump — it’s hilarious!