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Slow surfing ahead for Streamyx users

Recently there are complaints and rants that Streamyx performance is appaling across cyberspace including a politician.

Suddenly The Star reported that Circult faults slow down surfing on Streamyx by Steven Patrick.

PETALING JAYA: Streamyx broadband users will have to bear with sluggish surfing speeds until March 5 due to technical problems, according to Telekom Malaysia Bhd (TM).

TM said in a statement that there has been a disruption of TM’s Internet services since Feb 18 due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) between Malaysia and the United States.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the United States, said the statement.

Additionally, customers using Internet Protocol services such as Virtual Private Network (VPN) and other critical business applications linked to the United States may also experience some service degradation.

To alleviate the problem and ease the congestion, some links have been rerouted, TM said.

During restoration process, traffic to North America may experience minor degradation while traffic to other countries would not be affected.

It is weird that no announcement is made on Streamyx site to inform customers of such problem. It seems that Streamyx has been bogged down by problems related to international links lately. As the biggest broadband player in Malaysia, TM would need to buckle up their service or risks losing more of their customers to the new wireless broadband players.