UPDATE: TM officially responded that the connectivity issue has been resolved.
If you’re a TM Streamyx or Unifi broadband subscriber, you could be experiencing slow connectivity at this moment. The slow down which affects a significant number of users is suspected to be caused by possible DNS routing issue.
TM is aware of the problem and they are trying to resolve it as soon as possible. There’s no estimated time for full service restoration yet and the call centres appears to be jammed up at the moment.
Both the Malaysian Employers Federation (MEF) and the Malaysian Trades Union Congress (MTUC) said that social media savvy employees need to be careful what they put online about their employers or risk disciplinary action even dismissal for their words.
There is one caveat however and that is what’s mentioned must be “backed by facts and figures“.
Looks like this rule doesn’t apply to Parliament members when it comes to presenting arguments in the Dewan Rakyat.
In a recent Parliement session, Bandar Kuching Member of Parliament Chong Chieng Jen argued that TM favours UniFi customers of Streamyx. The MP claims that Streamyx subscribers are getting slower speeds after UniFi was launched citing that TM is giving priority to its fiber optic service subscribers.
What logic possessed him to think that his beyond us. According to the Deputy Minister of the Ministry of Information, Communication and Culture, Dato’ Joseph Salang, there are over 1.4 million Streamyx subscribers and about 6,000 UniFi subscribers’ and if you have any common sense you’d know that favouring 6,000 over 1.4 million doesn’t make much sense for TM.
What a douchebag.
Check out the Parliament session video after the jump.
TM has put up an announcement on its website to tell subscribers that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.
If you’re keeping count, the last time TM put out an announcement about some cable fault in some sea somehere was about a month ago.
So TM subscribers can expect slow browsing while accessing content hosted in the U.S. and Hong Kong. That means, people using TM internet services, you’re screwed
Though, TM did say that they have rerouted some link to alternate routes to improve connectivity.
TM says that they’re working on a fix but as usual, they didn’t set a timeline on when it will be completed, so for all you know, it might take forever.
If you’re on Streamyx or UniFi, can you tell us how bad your service is affected or if you haven’t noticed any problems at all.
Streamyx has put out an announcement on its website to inform subscribers of possible disruptions to Streamyx and UniFi services due to a cable fault on the South East Asia – Middle East – Western Europe 4 (SMW4) cable network along the Colombo – Mumbai segment that links Malaysia to Europe.
Repairs will be carried on Sunday, 23 May 2010.
During the restoration process, TM says, there may be some interruption to the traffic to Europe carried through that cable.
TM has taken pro-active steps to minimize disruptions by providing adequate links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.
In order to further alleviate the situation, TM will also be diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.
Despite all this additional efforts to alleviate the problem, TM admits that its subscribers may still experience some degree of service degradation such as slow browsing while accessing international websites.
TM will provide necessary updates on the progress of the restoration works.
Customers can call TM at 100 and select “Technical Assistance” or email email@example.com for any Internet related problems.
About more than a week ago, TM reported outage of one of their International Links linking to US and Europe which causes slow International traffic.
At midnight, TM’s Twitter @TMCorp had made an announcement that this has been restored and all international connections should be working normally by now. This comes a day before its original estimate dateline of 2nd May.
Those continue to face the problem are urged to report to TM for further assistance. More details on the announcement here.
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TM Subscribers aren’t going to be happy for the weeks to come. A submarine cable which connects to United States and Europe is facing some issues. This will affect international traffic to Malaysia which most of our content obtained are overseas.
To minimise the impact, TM is sourcing for alternative international link to solve the problem. It is reported that rectification works will be on-going until May 2nd for the international links to restore back to normal.
[ Source ]
Suddenly The Star reported that Circult faults slow down surfing on Streamyx by Steven Patrick.
PETALING JAYA: Streamyx broadband users will have to bear with sluggish surfing speeds until March 5 due to technical problems, according to Telekom Malaysia Bhd (TM).
TM said in a statement that there has been a disruption of TM’s Internet services since Feb 18 due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) between Malaysia and the United States.
Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the United States, said the statement.
Additionally, customers using Internet Protocol services such as Virtual Private Network (VPN) and other critical business applications linked to the United States may also experience some service degradation.
To alleviate the problem and ease the congestion, some links have been rerouted, TM said.
During restoration process, traffic to North America may experience minor degradation while traffic to other countries would not be affected.
It is weird that no announcement is made on Streamyx site to inform customers of such problem. It seems that Streamyx has been bogged down by problems related to international links lately. As the biggest broadband player in Malaysia, TM would need to buckle up their service or risks losing more of their customers to the new wireless broadband players.