Now they had acknowledged an issue affecting a small number of iPhone 5 that suffers shorter battery life and as a result it requires more charging than usual. They added that this only affected selected units that were purchased between September 2012 and January 2013.
If you’re facing similar issues, you can check if you qualify by entering your serial number over here. The serial number can be obtained under Settings > General > About. The battery replacement program will commence in Malaysia beginning next Friday, 29th August 2014 and you can send your phone to your nearest Apple Authorised Service Providers which can be located here. It is advisable to perform a full back up using iTunes or iCloud and then perform a full data wipe before sending your device in.
This isn’t the first time Apple has offered a replacement program. A few months back, Apple had admitted an issue with the power/wake button for the iPhone 5 and had also offered free replacement as well.
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Apple acknowledges an issue with the iPhone 5, where its power/wake button would show signs of failure and possibly stop working altogether. According to them, this affects a small number of units that are manufactured from March 2013. If you do face such issues, the good news is that Apple is offering free replacements for the power button mechanism.
The replacement program has started in the US and Canada, while replacement elsewhere including Malaysia will start on 2nd May which is this coming Friday. You can check if your iPhone 5 is eligible for power button replacement over here. Just key in your serial number which can be found on Settings > General > About.
Apple highlights that this is only applicable if your device is listed and the power button is showing signs of failure. For Malaysia, you can send your iPhone 5 to most Apple on-ground retailers and you can find one closest to you over here. According to Apple, the replacement process will take 4-6 days from the time your phone is sent in to their service centres
At the footer of its recall announcement, Apple mentions that if you have paid for such repairs, you may contact them for a possible refund. If your iPhone 5 power button is working fine, take note that the replacement program will continue to cover the device for 2 years since its first retail purchase. Before sending the device over, make sure you’ve backed up your files to iCloud and it is recommended to erase all contents on the device. .
Recall and replacements are two words that we hardly hear from Apple when it comes to iPhone units in Malaysia. In the midst of iPhone 4 antenna-gate issue, the free bumpers were not extended to Malaysian buyers which later claims to be fixed with a software update. When the iPhone 5 was released, several units were found to have scuff marks out of the box which Apple refuses to acknowledge as a problem. With consumers getting spoilt for choice, it is no surprise that Apple is now concerned with customer retention, which is a good thing for consumers.
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Following its iOS 7.1 update released last month, Apple is now pushing a new iOS 7.1.1 update for iPhone and iPad users. Apart from the periodical bug fixes, the new update improves its Touch ID recognition and the responsiveness of the keyboard. It also fixes a problem with Bluetooth keyboards when voiceover is enabled.
The iOS 7.1.1 update can be downloaded Over The Air (OTA) but only with a WiFi connection. If you haven’t received any notification, head over to Settings > General > Software Updates.
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The latest iOS 7.1 update is now available for download on iPhone and iPad devices. It brings the latest support for CarPlay which allows seamless connectivity with CarPlay supported vehicles along with couple of new enhancements. For Siri, they have added more voices and the ability to manually speak to Siri in a Push to Talk fashion by press and holding the home button to speak. This allows Siri to react faster by releasing the button once you’re done.
Apart from that, there’s some minor improvements on iTunes Radio and Calendar usability along with a couple of bug and performance fixes as well. You can download the iOS 7.1 update Over The Air (OTA) using a WiFi connection. To get started, head over to Settings > General > Software Updates.
Thanks Abdul Muhaimin Jarni for the tip!
A few days back, iPhone users on DiGi were pushed a new software updates which gives them 4G LTE support. Now Apple’s website finally confirms this and have listed DiGi under its list of supported telcos for their iPad & iPhone which includes the iPhone 5S, iPhone 5C, iPad Air & iPad mini with Retina display.
Unlike other 4G telcos such as Maxis & Celcom, DiGi’s 4G network is running solely on LTE Band 7 (2600MHz). Interestingly, Apple has listed DiGi being supported for the iPhone 5 and the 4th gen iPad with Retina Display which runs on LTE Band 3 (1800MHz). DiGi meanwhile has also confirmed on Twitter that its 4G network runs on 2600MHz.
At the moment, DiGi’s 4G LTE roll out is said to be in the testing phase and it is limited to the Klang Valley. Before you’re able to hook on to their 4G LTE network, DiGi says that you would need to switch to their USIM card which has a “U” indicated on the SIM.
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It appears that DiGi is one step closer in enabling 4G LTE for iPhones. If you’re an existing DiGi subscriber with an iPhone 5/5S, you should be getting a software update which enables LTE connectivity under Cellular settings.
However don’t get too excited just yet as DiGi’s 4G LTE service doesn’t seem to be working for smart phones right now. DiGi’s 4G LTE service is currently available for broadband & tablet use. In response, DiGi has tweeted that 4G LTE for smart phones would be coming soon but without mentioning when exactly.
When DiGi started its 4G LTE commercial service 6 months back, they were running only on LTE Band 7 (2600MHz). As comparison, the other LTE telcos such as Maxis & Celcom are running on both Band 3 (1800MHz) and 7 (2600MHz).
The latest iPhone 5S and iPhone 5C supports LTE on both 1800MHz and 2600MHz frequency while the previous iPhone 5 only supports 1800MHz. Ideally we hope DiGi would offer LTE on 1800MHz as well so that existing iPhone 5 users would get to enjoy 4G speeds too.
Apple has released another iOS 7 update which fixes a couple of bugs on the iPhone and iPad. The update carries iOS 7.0.4 which focuses on FaceTime which is said to be unstable for some users. It is available to download over the air and the file size is much smaller the the earlier iOS 7.0.3 update.
To download, head over to Setings > General > Software Updates.
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Apple has quietly rolled out its iOS 7.0.3 update which provides necessary improvement and bug fixes. It is available to download over the air in Malaysia which can be done under Setings > General > Software Updates.
Some of the new additions include a new iCloud Keychain that lets you track personal passwords across different devices and the ability to search the web and wikipedia from spotlight search. Also this update finally address the bug allowing people to bypass the lock screen. Well, just in time before the iPhone 5S & 5C hits Malaysia next Thursday with a rather expensive price tag.
The file size is about 68MB on the iPhone 5 and entire process including download with installation shouldn’t take more than 15 minutes.
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The new iOS 7 is finally here and iPhone, iPad and iPod Touch users in Malaysia had started downloading the update since 1AM this morning. Announced couple of months back, it gives a refreshing experience with flat design approach, skinnier fonts and Apple had revamped in some areas of usability. You can read more on the iOS 7 enhancements in our earlier post here.
To get accustomed with the new changes, check out the 2 and a half minute video from LifeHacker shown above. Just like previous iOS updates, don’t be surprised if some of the features are missing from your device. Some of them such as AirDrop and in-Camera Filter is only applicable with the current generation models such as the iPhone 5. You can check out the comparison of iOS 7 features by models here.
For those who have yet to make the move, we recommend that you backup your current device using iCloud or iTunes. Updating to iOS 7 over the air (OTA) is rather easy and you can get right to it under Settings > General > Software Update. For those who have upgraded, what do you think of iOS 7?
Watch the official iOS 7 promo and features walk through video after the break.
For those wanting to experience 4G LTE on the iPhone 5, Celcom has finally joined the bandwagon as it gets listed under Apple iPhone 5′s 4G LTE supported telco. This follows after Maxis’s commercial availability of 4G LTE on 1800MHz 2 months back. When Celcom announced commercial 4G LTE service, it was initially rolled out with a standalone wireless broadband service without any smart phone services.
A carrier software update is expected for iPhone 5 users on Celcom which allows users to enable LTE under Cellular Data settings. For more information on LTE availability, head over to Celcom’s 4G LTE coverage page.
Thanks @J18Way for the heads up!
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