SoyaCincau » digi prepaid network problem http://www.soyacincau.com Alternative Views of the Local Mobile Scene and Then Everything Else - Maybe Thu, 29 Jul 2010 16:01:06 +0000 en hourly 1 http://wordpress.org/?v=3.0 DiGi says sorry with 50% off offer for prepaid customers http://www.soyacincau.com/2009/05/26/digi-says-sorry-with-50-off-offer-for-prepaid-customers/ http://www.soyacincau.com/2009/05/26/digi-says-sorry-with-50-off-offer-for-prepaid-customers/#comments Tue, 26 May 2009 13:42:07 +0000 soyacincau http://www.soyacincau.com/?p=816 Update: Reminder, this 50% off offer is for DiGi prepaid customers from 7.00AM-7.00PM, Thursday 28th May 2009. IDD and special numbers are NOT applicable. Read the FAQ here.

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According to The Star report, DiGi prepaid customers are facing problems yesterday morning. DiGi acknowledges such problem and they are taking it seriously.

Instead of being in “denial mode” like typical telcos, DiGi is taking an extra effort to give back to the customers.

This Thursday, DiGi is offering 50% off on all calls by its prepaid customers from 7.00AM to 7.00PM.

“I take this extremely seriously. Our customers have an expectation to be always on and I am disappointed that they have been inconvenienced, and for that I apologise,” said DiGi chief executive officer Johan Dennelind.

A big thumbs up for DiGi! Other Telcos take note!

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