Telekom Malaysia has announced that it has detected a “fault” on the Asia-America Gateway (also known as the AAG) submarine cable system at a segment near the Philippines linking Malaysia to the United States and North Asia. The damaged segment is causing slow connections to sites and servers hosted in the US and North Asia when accessed from Malaysia.
The consortium that manages and maintains the AAG (in which TM is a part of) have already started repairs, service is expected to return to normal by Saturday 7 Feb — that is, if weather and sea conditions remain ideal. In the meantime, TM is diverting traffic to alternative routes to minimise impact to user.
Located along one of the busiest sea lanes in the world, the AAG is prone to damage both by ships and weather conditions. The last time the AAG cable system was damaged was in September 2014 and it took almost a month for restoration works to be completed.
If you have any questions or require any assistance, you can get in touch with TM via email at firstname.lastname@example.org for Streamyx customers and email@example.com for UniFi customers, or you can reach them on Twitter at @TMConnects.
You probably might not realise it but the undersea cable fault that crippled our internet speeds last month has finally being fixed. TM has reported that restoration works have been completed, and international internet traffic between Asia and the US should be back to normal.
The problem had occurred right after Malaysia Day and many users had been complaining of incredibly slow speeds connecting to various international sites including YouTube, Facebook and Twitter. The faulty 20,000KM high bandwidth fibre optic cable not only affected Malaysia but other operators around the region that rely on AAG for international traffic. It was earlier estimated that the issue would be restored by 6th October this week.
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If you’re having a slow internet experience, it is not just you. An undersea cable had broke recently and this is causing a slow down for international web traffic between South East Asia and the US. Considering most of our online content comes from US sites, this would greatly impact majority of internet users in the Malaysia.
The issue had started since Tuesday night and TM has issued an announcement that customers will be facing degradation of internet service. TM has updated that repair plans are under way and it is targeted to be completed by 6th October, subject to weather and sea conditions. As this is an international link, the problem isn’t isolated just to TM or Malaysia but it affects internet users around region.
While Najib is proud of cheap kangkung the rest of you may be more interested to know that apparently Malaysia has the most affordable internet in the world (or at least among emerging and developing countries).
This may be harder to swallow than a bunch of uncooked water spinach to some but in the Affordability Report 2013, an independent study done by the Alliance for Affordable Internet, Malaysia tops the list among 46 emerging and developing countries including China, Brazil, Turkey and Hungary in terms of affordable internet.
Published on December 8, last year, the report presents an ‘Affordability Index’, which ranks nations across communications infrastructure and access and affordability indicators fundamental to achieving affordable Internet. The study also explores key barriers to affordable internet.
While many Malaysians lament that internet in Malaysia is still expensive compared to developed countries like Singapore and Korea, the study finds that Malaysia is on the right track noting that Government initiatives such as Public-Private Partnerships to expand broadband infrastructure and making basic internet access and equipment affordable for the low-income bracket through subsidies are bearing fruit. According to MCMC, four out of five Malaysians now have access to 3G.
This is a stark contrast to developing countries where people are living on less than US$2/day. In these countries, the report noted, entry-level broadband costs an average of 40% of monthly income and most cases basic internet exceeds 80% or 100%. As a result, billions cannot afford to get online, entrenching the digital divide and constraining economic and social progress.
Sonia Jorge, executive director of A4AI commented:
“Countries such as Malaysia, Brazil or Morocco, which top our Affordability Index, show how rapid progress can be made when innovative technologies are twinned with an enabling, forward-looking policy and regulatory environment which stimulates supply as well as demand. A4AI is committed to working hand-in-hand with countries to help drive down the cost of broadband.”
So what do you think? Feeling the good vibe? Internet in Malaysia may not be as cheap as some might like but it is certainly affordable and readily available compared to many countries even the developing ones. At the very least speeds have increased while prices have remained fairly constant and it’s certainly good that most local operators are not as restrictive with data quotas and usages as they can be. Let’s hope some things remain the same while other continue to improve
You can download the full report here.
Maxis today has revealed its upgraded new package for home wireless internet that runs on their 3G Network. The new packages offer double the internet data quota with free pre-bundled voice thrown in.
There are 3 plans available at 4GB, 20GB and 48GB with monthly subscription fees of RM59, RM99 and RM169 respectively. In terms of pre-bundled calls, they are giving 100 minutes for 4GB, 200 minutes on 20GB plan and 300 minutes for its highest 48GB. Excess calls are charged at 10sen/min.
While the generous data quota looks good, do take note that Maxis implements time slots for each respective quota. Bulk of the quota of 75% is allocated between 2AM-8AM daily. That leaves only 25% quota during the peak 18 hours between 8AM until 2AM. So if you plan to make huge downloads, you have to schedule them in the early hours of the morning.
If you need more data quota, Maxis also offer top ups which varies depending on time slot. During the peak hours of 8AM-2AM, they charge 1GB for RM18 while off peak hours of 2AM-8AM they are offering 5GB for just RM15.
All plans are tied with 12 months contract and there’s a RM100 activation fee required during sign up. Subscribers will get a home wireless modem & cordless dect phone for free.
For more information, head over to Maxis home wireless internet.
Note: KBps indicated in chart is actually kbps which is kilobits per second (kbps), not KiloBytes per second (KBps). 1 Byte = 8 bits.
Content delivery service provider Pando Networks sampled over 35 petabytes of data from 27 million downloads in 224 countries to bring us this interesting information.
And it looks like when it comes to download speeds, not much has changed. South Korea still boasts the fastest download speeds in the world with an average of a whopping 17.62Mbps. That’s average ok. Some will get faster and while some surfers will get slower download speeds in Korea but the average gives a good indication that overall, the country enjoys enviously speedy internet connectivity fixed or mobile.
Other notable Asian countries on the list are Japan at number six with an average download speed of close to 11Mbps and Hong Kong at the tail end of the global top ten with an average download speed of close to 8Mbps.
Eastern European countries are well represented as well with Romania in second place with an average download speed of 15.27Mbps. In fact Eastern European countries take up four out of the top five countries with Bulgaria, Lithuania and Latvia all enjoying immensely fast downloads.
The The United States takes up 26th place in the study with an average speed of just under 5Mbps while China, home to the world’s largest Internet population, manages a rather unimpressive (relative to the other developed countries) 1.96Mbps.
The slowest Internet download, according to the study, is in the Congo, with an average of just 13 Kbps which is even slower than dial-up. Most of the world’s slowest countries on Pando’s list are located in Africa, where broadband access is sparse and mobile is often the most prevalent point of access for users.
Closer to home, Malaysia musters a not bad 1.4MBps download average on the list which is faster than Indonesia at 1Mbps download average but embarrassingly slower than Vietnam (close to 3Mbps), Thailand (2.1Mbps) and the Philippines (1.7Mbps).
Check out all of Pando’s study data presented in an interactive map right after the jump.
Happy Friday folks, just sharing this interesting infographic about internet usage and speeds from the turn of the century till now.
The data that intrigued us the most is the global average of data consumption a month — 11.4GB/month — but the whole visual makes for interesting browsing while you wait for your weekend to begin.
Head on over to after the jump and enjoy!
Most if not all broadband plans especially wireless comes with a fixed amount of monthly usage quota. Upon reaching the limit, your speeds are throttled down to snail pace and there’s nothing much you can do until the next month’s cycle.
Now P1 has introduced an option for you to purchase additional usage quota upon reaching your limit at RM10 for 2GB. That’s RM5/GB for additional use. The good thing is that you don’t need to pay upfront and additional quota can be activated immediately on SelfCare and the extra add-on is then billed to your following month’s statement. It also comes with 30 days validity so no worries if you can’t finish it before your next billing cycle. To purchase, just log in to self care and you may buy immediately.
P1 isn’t the first to offer such add-on quota option. Celcom 3G Broadband too has something similar called Volume Purchase for power users that need more data than what they originally subscribed. As comparison, Celcom charges RM12.88 for 1GB and RM38.88 for 5GB.
For more information on P1 add-on usage quota, head to P1’s postpaid broadband page and click on the Increase your Quota section.
Australian telco Singtel-Optus is facing trouble over a series of advertisement which the government finds deceiving under the Trade Practices Act. The ad as shown above advertises 150GB of broadband for $59.99 which is split for 75GB for off peak and another 75GB for on peak usage. Sure enough there will be throttling involved like any other telco however the tricky part is that your entire broadband is throttled once your 75GB of on peak usage is used up.
As a normal consumer, you probably expect off-peak and on-peak quotas to be treated separately. However with this unique throttling policy, your entire 75GB off peak quota is simply burned out once on-peak is depleted. To make matters worse, the throttle speed is a pathetic 64kbps download, making it unusable for rich media websites. The main issue here is that consumers will not get to fully enjoy 150GB as claimed and the telco could be facing a fine up to A$1.1 million.
This is something for our local telcos to take note when it comes to advertising. By the way, did you notice Optus uses ‘yes’ on their brand? We wonder if YTL got their yes branding inspiration from them.
From what we discovered, there’s only a 6Mbps plan at RM118/month for existing Maxis subscribers or RM158/month for non subscribers. The plan comes with 40GB monthly quota and tied to a 24 months contract. As comparison, UniFi offers 5Mbps for RM149/month with 60GB download quota.
Just like the recent P1 add-on package, you can add 3G broadband that comes with free modem from RM20/month with 1.5GB quota. While UniFi started charging RM200 for installation, Maxis waives it together with its registration fee for now. When you sign up, you’ll also get a free home gateway, a DECT phone and VOIP calls worth RM275 monthly.
At the moment, Maxis has not updated its HSBB site with the commercial plans above. According to their site, the service is only limited to Bandar Utama 11, 12 & Sierramas. For more details or to register interest, check out Maxis HSBB page here.
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