It looks like the recent typhoons around Hong Kong have caused some serious damage to several undersea cables. These submarine cables (ASE, AAG, TGA-IA, SMW3) connect South East Asia to the United States. This is not the first time we have a submarine cable fault in our region but this time it isn’t as bad as before.
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UPDATE: A fault has been detected on a submarine cable affecting TM’s Cahaya Malaysia. Scheduled to be repaired by 31st March.
Having slow connectivity with your TM Unifi or Streamyx service? You’re not alone. TM has reported a network performance issue with international links to the US and North Asia. As a result, accessing websites and online services hosted in the US will be much slower than usual.
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Telekom Malaysia has announced that it has detected a “fault” on the Asia-America Gateway (also known as the AAG) submarine cable system at a segment near the Philippines linking Malaysia to the United States and North Asia. The damaged segment is causing slow connections to sites and servers hosted in the US and North Asia when accessed from Malaysia.
The consortium that manages and maintains the AAG (in which TM is a part of) have already started repairs, service is expected to return to normal by Saturday 7 Feb — that is, if weather and sea conditions remain ideal. In the meantime, TM is diverting traffic to alternative routes to minimise impact to user.
Located along one of the busiest sea lanes in the world, the AAG is prone to damage both by ships and weather conditions. The last time the AAG cable system was damaged was in September 2014 and it took almost a month for restoration works to be completed.
If you have any questions or require any assistance, you can get in touch with TM via email at [email protected] for Streamyx customers and [email protected] for UniFi customers, or you can reach them on Twitter at @TMConnects.