UPDATE: TM partners with Green Packet, P1 & SK Telekom to expedite roll out of LTE services. More details here.
After much speculation, TM has finally revealed that it is indeed planning to launch 4G LTE services in a bid to grow and protect its data services business.
In an interview with The Star, TM’s group CEO, Tan Sri Zam Isa explained that the company will be exploring wireless technologies for the expansion its wireless broadband services in underserved areas.
However it is not clear if the country’s largest telephony and broadband provider will expand its business into the mobile space or if it will use LTE to provide broadband services to areas too expensive to serve with fibre or copper. It’s likely that TM is keeping its options open but expect the company to start with a nomadic service when it kicks off its LTE service.
Commercial service is expected to start in February 2014 and the company targets to have 100,000 users on its LTE network within 2014 and more than one million LTE subscribers by 2017.
TM is no stranger when it comes to wireless networks. Currently, it uses CDMA technology to provide broadband and telephony services in areas where it is not feasible to provide connectivity via copper or fibre but the number of subscribers who are on TM’s CDMA network is low compared to GSM mobile operators. On top of that, LTE is a whole new ballgame for TM and it will be coming into the field as the underdog with everything to prove.
Assuming the February 2014 timeline is solid, 1 million subscribers within 3 years is an ambitious projection and a challenging one as well because TM will have to compete against strong incumbents like Maxis and Celcom.
It’s going to be tough but TM is familiar with massive challenges. It’s UniFi project is internationally recognised as one of the fastest and largest HSBB rollout in the world. From infrastructure to service, the project was completed in just 18 months.
2014 is going to be interesting for broadband in Malaysia. It’s going to be interesting to see if TM can repeat the success of UniFi. It’s not going to be easy. With UniFi, TM didn’t have competitors to worry about, the company’s foray into LTE will arguably be more challenging. TM has to build a wireless network from scratch and at the same time compete with established competitors in a very crowded market. Can TM do it? Share your thoughts.
Naturally most users will compare P1 Fiber service directly with the other HSBB players such as Unifi and Maxis. Although they looked the same there’s a big difference in terms of bundled extras such as voice calls, IPTV, add-on broadband and etc. Click on the table above to view the comparison.
In terms of all round solution, TM has a well balanced offering with unlimited calls to TM’s wide network of nationwide fixed lines and HyppTV IPTV service. For those who are already a Maxis subscribers and make more phone calls to Maxis numbers and overseas, their Home Broadband solution seems to more inticing with its generous bundling of voice calls including IDD and mobile. For P1, the key differentiation would be the 1Mbps mobile broadband with dedicated 3GB of quota. Despite having the “OnePlan” naming, the mobile broadband doesn’t share the home broadband quota.
All 3 come with 24 months contract and charges RM200 for installation. Currently TM and Maxis are waiving the installation charges. In terms of Fair Use Policy (FUP) enforcement, both TM & Maxis have yet to impose them which means it is still unlimited download for now.
P1′s Fiber service is expected to be launched this week and they are likely to offer introductory promotions to entice new subscribers. All P1 Fiber details above are derived from yesterday’s discovery. To stay competitive, P1 might just offer installation waiver and unlimited quota for a limited time.
UPDATE: Paul Tan also pointed out that if you’re looking for a fixed IP connection on the cheap. Maxis offers fixed IP across all it’s business FTTH packages even the entry-level 4Mbps RM188/month plan. UniFi on the other hand, does not offer fixed IP for its cheapest BIZ5 RM199/month plan.
If you’re looking for a fibre broadband connection, there are alternatives to TM’s UniFi. There’s Time Fibre which offers FTTH service, but its limited service locations means its not really a feasible alternative for the masses. Then there’s Maxis FTTH which offers a low entry point for those looking at a cheap and reliable FTTH broadband solution.
But so far, the alternatives has been mostly focused on consumer plans, now Maxis has upped the ante with a range of FTTH packages catered for businesses with packages that nicely fills in the gaps of UniFi’s BIZ offerings. So let’s see how the Maxis plans stack up against the TM’s UniFi.
Where UniFi offers three packages — BIZ5 (RM199/month), BIZ10 (RM599/month) and BIZ20 (RM899/month), Maxis offers up four — 4Mbps (RM188/month), 8Mbps (RM388/month), 16Mbps (RM688/month) and 32Mbps (RM988).
Twitter has become a legitimate avenue for customers to be heard both by other consumers as well as brands that are vying for their affection. Also, increasingly, Twitter has become an additional channel for brands to effectively track and address customer issues.
The latest to join the bandwagon and use Twitter as a customer service channel is TM. The brand today launched @TMConnects, a specific channel to address TM-service related support and queries. In terms of social media, TM was slow off the starting blocks being one of the last amongst the telecommunications providers to come on the social media space, but as they say, better late than never.
Looks like things are indeed turning around at TM and we applaud the telecommunications juggernaut’s brave move to bring more depth in its engagement with its customers online. The decision to come on Twitter is by no means easy for Malaysia’s biggest telecommunications company. Pleasing millions of customers and getting the right message across with just 140 characters will be a challenge for the new customer support channel but it is off on the right foot by making clear some rules of engagement to establish the right framework in conversations with fellow Twitter followers.
At the end of the day, the proof is in eating the pudding. The @TMConnects now needs to show how timely. proactive and social it is in addressing customer issues. Good luck guys.
Follow @TMConnects here. So what do you think of TM’s move to have customer support on Twitter?
On a side note. Of late we’re been experiencing sporadic network performance with our UniFi account. A quick check on Twitter reveals that we’re not alone. Over the weekend, there was a spike (as far as we can observe) in the number of complaints and negative mentions about the performance of Streamyx and UniFi especially at night. We hope the TM techs are resolving the matter.
UPDATE: Updated Broadband Comparison with breakdown of Fixed, Mobile Broadband & Mobile Internet plans.
Our Malaysia Broadband Cost Comparison post is in dire need of an update since most broadband providers had revised/introduced new broadband plans. As demanded by you, we’ve updated the broadband comparison table as below:
Further breakdown with speed & excess charge by categories after the jump.
|Celcom, DiGi, Industry in General, Maxis, P1, Players on the Field, TM, TuneTalk, U Mobile, UniFi, Yes|
|Broadband Comparison, Broadband Price, Celcom, Celcom Broadband, Comparison, Malaysia, Malaysia Broadband, Malaysia Broadband Comparison, Malaysia Broadband Price, Malaysia Broadband Rates, Malaysia cost per GB, Malaysia Internet Rates, Maxis, Maxis Broadband, mobile broadband, P1 4G, P1 WiMAX, streamyx, TM, Tune Talk, U Mobile, U Mobile Broadband, Unifi, Yes|
Update: We’re gotten some response from both Maxis and TM PR with more information on their services. Maxis says that their Home Broadband is currently available in the following areas — Bangsar, Taman Tun Doktor Ismail and Bandar Utama.
TM tells us that one of the other value added service that they offer with UniFi is the Streamyx ZONE WiFi hotspot access. UniFi subscribers get free WiFi access at over 12,000 Streamyx ZONE WiFi hotspots nationwide albeit limited to 384kbps. We have a feeling not many UniFi subscribers are aware of this, so to find out what your Streamyx ZONE login ID is give UniFi a call at 1 300 88 1221. Also TM points out that currently it has yet to enforce data quotas for UniFi subscribers across the board. This explains why TM have subscribers who download terabytes of data on UniFi.
Maxis recently updated its HSBB service offering with three different plans where previously there was only one to choose from. This move makes Maxis a direct competitor to Malaysia’s premier HSBB provider, UniFi. This is good for the consumer because now there is more choice and more choice means better value as providers offer the best rates and services to vie for your attention.
On the surface this is the case but between the two, which provider offers the best value for money? We’ve assembled this comparison table for you to easily compare the offerings from TM and Maxis.
So how does the two fair? If it was us forking out the cash, which one would we choose?
UniFi celebrates it first year today with 60,000 customers subscriber to its fibre-based broadband service. In a press release issued today TM reports UniFi subscriber base has grown from a little over 30,000 at the end of 2010 to double that just before the end of the first quarter of 2011.
UniFi also celebrates its first year of service by being one of the faster fibre optics broadband networks in the world with over 60 exchange areas with close to 800,000 premises covered compared to a year ago where it launched its service in just four areas – Shah Alam, Subang Jaya, Taman Tun Dr. Ismail and Bangsar. TM expects to meet its 1.3 million premises covered by the end of 2012.
To celebrate UniFi’s first year success TM is offering FREE viewing of all 23 HyppTV premium channels from 24 March to 30 April 2011 to all our UniFi customers.
HyppTV currently offers 37 channels via UniFi residential packages. HyppTV’s 14 basic channels continue to be provided FREE-of-charge for all UniFi residential package subscribers. 23 PREMIUM channels are available for purchase on an ‘ala carte’ basis from as low as RM3 per-channel per-month whereas Video-on-Demand (VOD) starts from RM8 per title for all genres, including Hollywood, Malaysian, Asian and Bollywood. Popular Hollywood TV series are available from as low as RM48 per title (whole series) per season, viewable for an entire month. TM currently offers more than 1,000 hours of VOD anytime convenient to them.
As happy and satisfied UniFi customers we would like to wish UniFi happy first year.
Official press release from TM on UniFi’s first year after the jump.
Yet another TM parody account has cropped on Twitter, announced the official TM Twitter account. This one is called TMnow and so far there’s been very little activity in the account compared to the other more famous TM parody account, StreamyxMY.
Just so you know.
Last Friday, we were invited to a blogger and Twiteratti briefing and feedback session by TM where a select few what TM considers “influencers” in the social media space were invited to share their feedback and get updates on some of the hot topic issues surrounding the company like security and Fair Usage Policies.
To be frank we didn’t expected much. We’ve been to one too many of these things and always we are met with the host organisation’s middle management who, for the most part, really couldn’t give us any real answers or provide the assurance that our feedback and comments will be put to action. Put simply, these blogger meets are usually free eats and lip-service with not much else.
The tone at the TM meet was decidedly different. We expected middle management but instead we were greeted by group CEO Dato’ Sri Zamzamzairani along with his team of top C-level executives like Chief Strategy Office Ahmad Azhar Yahya and Chief Marketing Officer Rozalila Abdul Rahman along with key people like EVP of New Media Jeremy Kung and VP of Group Corp Communications Izlyn Ramli.
38 hours after the outage affecting 2,000 Streamyx and UniFi subscribers in Taman Tun Dr Ismail, Putrajaya, Cyberjaya, Puchong, USJ, Lapangan Terbang Subang, Shah Alam, Selat Klang Utara and Bukit Kemuning was detected, TM has issued a statement saying that the issue has been resolved and all affected subscribers are able to connect to the Internet.
The statement made available online informs that its UniFi and Streamyx services have been restored as of 0300hrs on Friday, 10 December 2010 and TM is currently monitoring the situation for any eventuality.
The statement however did not indicate if the affected subs will be compensated in any way. We have sent a question to TM on the same yesterday but have yet to receive a response. We will keep you updated if there is a response from TM on this.
In the meantime, can users in the affected areas verify that service has been fully restored?