Everyone hates ninja charges. So imagine the public outcry on November 2 when local daily Berita Harian published an exposé on how Telekom Malaysia Berhad (TM) was going to incur a surcharge of RM5 to each customer who chooses to receive their monthly bills through the post instead of through TM’s e-billing, come January 2016.
Whenever we face any technical issues, social media is probably the easiest way to get help. Most service providers are able to respond to your complaints via Facebook and Twitter, saving you time from calling their customer support hotline.
Before making a complaint, TM wants you to ensure that you’re communicating with the right channel. As of late, a couple of fake social accounts misrepresenting TM have cropped up online.
The Ministry of Finance (MoF) has been slaving away tinkering and adjusting the scale of the annual Budget announcement. Being hard hit by drops in oil trade prices due to an excess of supply and micromanaging the qualms of 1MDB, our Prime Minister Datuk Seri Najib Tun Razak has a lot on his hands – if that wasn’t clear enough. But will the ICT market win or lose when Budget 2016 is read?
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Today marks a change at TM with a new website and refresh of its high speed broadband offering. Branding wise, the Unifi logo remains unchanged since its inception but its online presence has been revamped with a store-like design for easier online application.
With calls for faster and cheaper broadband, TM has revised its broadband offering with its new Unifi ADVANCE PLAN which claims to pack the best value in the industry.
Earlier on TM has teased us that everything is going to be changed on 15th of October. As we are just 2 days to go, TM has released its new microsite which gives us a tiny bit more clues on what to expect on the actual day.
Again toying with the notion of launching a smart phone, the new site reads “A breakthrough device enhanced with Unifi” with the claim of providing the best broadband experience for your device.
A week before the iPhone 6s lands officially in Malaysia, TM has teased 15th of October as the day of change. What is a broadband company like TM doing ahead of probably the most anticipated phone launches of the year?
As we celebrate our 52nd Malaysia Day, TM is offering Free Wifi and mobile entertainment from now until 30th September 2015. The Free TM WiFi promo is open to all customers via its network of TM WiFi hotspots nationwide.
To get started, connect to a “TM WiFi” hotspot, launch your browser and fill up a simple registration. It is free to use 24/7 with unlimited quota and it gives you download speeds up to 1Mbps. You can find the list of TM WiFi locations here.
Ever since TM had launched its Unifi High Speed Broadband service 5 years ago, nothing much has changed when it comes to their Home broadband plans. Just recently we had a glimpse of its faster 30Mbps and 50Mbps options but they are limited to selected test areas within the Klang Valley. You could get 50Mbps for only RM263.94/month (inclusive of GST) which is the same price as their current VIP 20 plan with 20Mbps connectivity.
The folks at Lowyat had just confirmed that the new plans are now officially available in all Unifi service areas. So now you can enjoy 30Mbps speeds at RM210.94 a month, which is the same price as their current 10Mbps plan. While it sounds good, there are some differences you should know before making the switch.
UPDATE: TM officially responded that the connectivity issue has been resolved.
If you’re a TM Streamyx or Unifi broadband subscriber, you could be experiencing slow connectivity at this moment. The slow down which affects a significant number of users is suspected to be caused by possible DNS routing issue.
TM is aware of the problem and they are trying to resolve it as soon as possible. There’s no estimated time for full service restoration yet and the call centres appears to be jammed up at the moment.
If there’s one operator that’s got a point to prove, it’s P1. And if P1 has only one point to make, loud and clear to you, it would be this – the challenger operator is making a comeback. Network performance, customer service quality and trust issues are just some of the many things that need fixing at P1, and the two foremost executives in the company – Kelvin Lee and Azizi A. Hadi – know exactly what to do to turn P1 around.
Kelvin Lee is no stranger to P1, having been part of the Green Packet family for a good ten years. In 2011, Kelvin was asked by CC Puan, the CEO of P1, to join P1 in the role of Chief Commercial Officer to manage the sales and customer services of P1’s products and services. A veteran in Green Packet and P1, Kelvin has been through it all. And yet, the upbeat, approachable techie, is more energetic than ever, ready to transform P1 to become one of the country’s most innovative mobile operator.
His optimism and energy is understandable, Kelvin has an experienced point man watching his guard. Azizi in his role as P1’s COO, is a new joiner but is no stranger to the telco industry given his wealth of experience in TM for the past eight years covering various roles from oversight of migrating from a digital to fully IP network, the HSBB (high speed broadband) rollouts to the SME business segment management.
Kelvin and Azizi believe that P1, with full support from, Telekom Malaysia and SK Telecom, two giants from the telecommunications world – both with considerable investments in P1 – and a team of experts that’s now more pumped up than ever, is now in the best position to shake up the telecommunications space in Malaysia with the promise of being country’s first ever fully converged telecommunications provider.
But what does this mean to you? Are you ready for a fully converged telecommunications provider?
Watch as Kelvin and Azizi explain why 2015 is going to be the year for P1 and you.