Streamyx has put out an announcement on its website to inform subscribers of possible disruptions to Streamyx and UniFi services due to a cable fault on the South East Asia – Middle East – Western Europe 4 (SMW4) cable network along the Colombo – Mumbai segment that links Malaysia to Europe.

Repairs will be carried on Sunday, 23 May 2010.

During the restoration process, TM says, there may be some interruption to the traffic to Europe carried through that cable.

TM has taken pro-active steps to minimize disruptions by providing adequate links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.

In order to further alleviate the situation, TM will also be diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

Despite all this additional efforts to alleviate the problem, TM admits that its subscribers may still experience some degree of service degradation such as slow browsing while accessing international websites.

TM will provide necessary updates on the progress of the restoration works.

Customers can call TM at 100 and select “Technical Assistance” or email help@tm.com.my for any Internet related problems.

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Local funnyman Patrick Teoh shared on his blog his wife’s experience with TM and Streamyx when she went to apply for a fixed phone line along with Streamyx broadband.

Patrick was told by Malaysia’s number one telecommunications company that it would take a whole week to have his fixed line installed and a ridiculous two weeks to get Streamyx up and running.

In the man’s own words “I mean this is 2010. One week to get a phone line and 2 weeks to get Streamyx? What does TM have to do? Dig trenches and lay cables? Do some re-wiring so my wife’s shop can get a line in? What?”

So TM, we’re all wondering, why does it take so long for you to install fixed line and Streamyx?

In this day and age of social media, TM is primed to earm some very valuable brownie points if they respond to Mr. Teoh and have everything installed within the day. But going through the comments thread in Patrick Teoh’s post and TM’s official Twitter account, it appears that Mr. and Mrs. Teoh’s venting has gone unoticed.

Wonder if TM will actually sort this out.

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