We have information confirming that P1 is currently experiencing a nationwide service interruption affecting a large number of subscribers possibly in the tens of thousands.
We first picked-up reports on the disruption at 1900hrs and at time of writing P1 via its customer service account, @P1Cares, says that its engineers are working on the issue. The account didn’t indicate on when it expects the P1 service to be fully restored.
A quick check on Twitter and Facebook reveals that the service interruption extends to multiple states. We attempted to call the P1 Customer Careline at 1-300-800-888 for more information but the line is engaged.
If you are P1 subscriber, we would like to hear from you. Let us know if you are able to connect to the internet on your P1 connection.
In Malaysia, competitors don’t utter each other names, top execs in big board rooms shun the mention of a competitor’s name in their presence. It is forbidden, a cardinal sin punishable by death. Ok maybe that’s not entirely true but it is very rare, almost unheard of for a brand to mention its direct competitor so openly.
For a brand to mention its competitor is one thing but for a brand to promote and display said competitor’s logo is almost unbelievable!
Well the social media people at P1 thought that they’d be good sports and share a contest that their competitors are running.
Yes, via its Yes World portal, is running a ticket giveaway contest for the upcoming premier of “Cowboys vs Aliens” and while Yes is promoting the contest via its social media channels, P1 thought they’d give a helping hand and promote the contest on their social media channels as well. This is tremendous! In all our years in this industry, we’ve never seen anything like it.
The rational behind it? P1 says they promoted the contest because “everybody loves free tickets no matter who gives them out”. Sensible logic, we say.
Is the world about to end? Probably not. But its definitely a new beginning. Kudos to P1 for setting the positive trend. We’re hoping other brands will follow suit. What P1 did goes a long way in creating a good perception for the brand, or its social media channel at the very least. Now, all that remains if for them to up the ante and fix that darn network of theirs (sorry P1, we still think its problematic)
In the meantime, let’s see if the advocator of “positive change” will reciprocate the goodwill gesture.
In a press release accompanying the recently launched P1 One Plan, P1 disclosed that the “new” plan was introduced as a response to findings revealed in a consumer study conducted by Frost & Sullivan on Malaysian broadband behavior. It was unclear in the release if the study was commissioned by P1.
The study indicated that only 7% of on-the-go modem users correctly utilize the device for on-the-go broadband while as many as 45 percent of subscribers use their on-the-go modems exclusively at home. The remaining 48% of on-the-go modem users are split using their modems for both home and on-the-go.
Essentially, P1 is saying that a large number of wireless broadband users were using the wrong modem for the wrong purpose…
Here’s a quote from P1 CEO, Michael Lai taken from the press release:
Most people are not aware that an on-the-go modem is not optimised for indoor usage. “Being a much smaller hence more convenient device to carry around, an on-the-go modem is best suited for outdoors. As wireless broadband signal travels through air, it inherently becomes weaker as it penetrates walls and may not be optimally received by the smaller antenna of a pocket-size.
The quote continues:
“By using the devices according to their functions, consumers will have better 4G broadband experience.
Based on this, the One Plan includes in its package two modems. One, an “outdoor” on-the-go modem and the other an “indoor” fixed modem. The logic behind this is that by offering two modems, one for outdoor and the other designed for indoor use, users can use the right modem for the right condition and “by using the devices according to their functions, consumers will have better 4G broadband experience” claimed Michael Lai.
Recently you probably have seen P1 4G doing tie in ads with the latest installment of Fast and Furious movie. The movie sponsorship, if it considered as one seems to portray P1 as a speed demon broadband in conjunction with its Stronger, Wider and Faster motto. From the surface, it looks as if P1 is hard selling the movie more than its own broadband service which is actually having some noteworthy offers.
For the past several months, P1 has been doing its 50% off promo on its broadband service for 2 months on both fixed home broadband and portable USB broadband plans. Now they have thrown in more discounts for new subscriptions.
A couple of weeks back, P1 together with ZTE organised a demonstration to showcase the capabilities of LTE in Malaysia. This strikes us as rather odd because since its inception P1 has been a strong proponent of WiMAX.
Its CEO, Michael Lai, has often been quoted as saying that P1 “will live and die with WiMAX” and that LTE stands for “late to evolve” rather than long-term evolution aggressively campaigning that WiMAX is the superior technology.
Why the sudden change then? Why condemn a technology and then flip 180 to adopt it? Could it be that P1 is having difficulties in getting its WiMAX network to work the way that they want it? Or are they looking for an edge to get a one up over its closest rival, Yes 4G? Or is it simply a case of the CEO making a bold statement without the benefit of foresight?
Whatever the reason may be, the message is clear, P1’s open demonstration of LTE marks a significant shift in the operator’s strategy, whatever that strategy may be.
Speaking of strategies, while the Government’s move to offer WiMAX in Malaysia has generally been seen as a bold step forward, most of the operators in which it has entrusted with the WiMAX spectrum have faltered. Out of the original four operators that were offered a WiMAX spectrum by the government, only two remain — P1 and Yes.
Between these two operators, which one is leading the 4G race? We attempt to answer this question by looking at the numbers.
For the uninitiated “The Hitler Meme” or “Hitler finds out” is a video meme involving the addition of new subititles to the dramatic scene of Hitler’s final meltdown from the German movie Downfall directed by Oliver Hirschbiegel. The subtitles are often anachronistically altered with humerous English subtitles surrounding current events.
It appears that the source of this viral video could very well be from P1 themselves and while some might not agree with the message in the video, we think many will agree that it is rather funny.
Head on over to after the jump for the funny vid. Also included, bonus video on the origin of the Hitler meme. Enjoy!
So now that we have a selection of MiFi from virtually all of the mobile operators in Malaysia, 3G and 4G, the inevitable question in consumers’ minds would be, which operator provides the best offering? Well we’ve taken out all the guesswork for you and compare all the MiFi plans available in the market based on device pricing and subscription costs over 12 and 24 months. Going a step further, we’ve also taken consideration of each operators respective bundled rebates, discounts and upfront costs.
P1 now known as P1 4G has officially reveal its Super Broadband Package. This comes right after ITU announced the “real” 4G standards which doesn’t exist at the moment. So what’s so super about this new broadband package? Do you get more data? More speed? Extra coverage? All that super hero action is sadly nothing to shout out. There isn’t any MiFi revealed as teased by its CEO recently.
P1 claims that its network is now “stronger, wider and faster” and the operator has developed a new advertising campaign to shout this from the proverbial rooftop.
In conjunction with new advertising campaign the WiMAX operator has also introduced a new Super Broadband package with Super Quota allowing customers to share monthly data cap across two devices. This means if you’re currently signed on to P1’s home plan with a data cap of 10GB per month, you can use that data cap with P1’s portable WiMAX dongle as well.
Effectively you have one plan with one data cap but two devices that you can use it on. Sounds interesting but this Super Broadband plan comes with an additional charge of RM20 per month with no additional data added on. That means you’re paying RM20 just for the option to use the data cap across devices, which is terrible marketing if you ask us. Who’d want to pay an additional RM20 per month just so you can use your data cap on another device.
We don’t mind a one time fee, or if P1 still insists on a monthly fee for the option, then add on another 5GB while you’re at it. Sorry P1, you can add all the super you want in front of everything but to us, this is a nonsense plan.
At the same time P1 has also announce that it doesn’t like to be called P1 W1MAX and wants to be referred to as P1 4G. P1 CEO Michael Lai was quoted saying in a press release made available to use that “WiMAX is a 4G technology and we are the leading player in the 4G broadband space. We will always provide our users with the best connectivity using the best 4G technology available but that technology may not always be WiMAX”
This is shocking considering he has always been a strong supporter of WiMAX and has been known to say “we (P1) live and die with WiMAX“.
In any case, as users of the P1 service we haven’t felt any noticeable improvements in terms of network performance and stability. In fact, it has been the other way around with the occurrence of isolated outages being more frequent than ever before. Let’s not even start with the indifferent customer service attitude.
So it makes you wonder whether this “stronger, wider, faster” thing that P1 is talking about is all smoke and mirrors.
What do you think? If you’re a P1 subscriber, how has the service been of late.
P1 WiMAX’s CEO Michael Lai has given a small teaser on an upcoming 4G WiMAX MiFi device via twitter.
He doesn’t reveal much on the device but it could possibly be the same Infomark MiFi device shown earlier or GreenPacket’s own WiMAX-WiFi router. We would believe it is more likely the latter as shown below.
With YTL’s imminent launch sometime next month, P1 would need to brace themselves for a new competitor in the WiMAX space. It was earlier mentioned that YTL is coming out with its own 4G Mobile Phone and MiFi device during launch.
While P1 claims its MiFi device is superior than others, we wonder which other MiFi did they use for comparison. From our last test, P1 WiMAX does not support seamless connectivity which hampers true mobility. We’ve tried a couple of MiFi devices including 3G pocket WiFi routers and even Android WiFi tethering with no issues at all.
As usual, no mention of release and we can’t tell whether it is gonna be launched at all.
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