There is no perfect telco. Sometimes, problems are bound to crop up with your service and that can cause frustration from a consumer standpoint. From there, the default reaction in this day and age would be to type out an angry status on Facebook, tagging all the necessary parties. Also known as the ‘mohon viral’ tactic in some circles.
But that’s often not the right thing to do if you want your issue resolved quickly. Here is what you should do instead.
Not happy with your mobile telco or fixed broadband provider? If your telco isn’t solving your issue, CFM or better known as Consumer Forum of Malaysia is here to get your problem fixed.
Established by the MCMC (Malaysian Communications And Multimedia Commission), CFM is tasked to protect the rights of consumers in the telco industry. Working closely with service providers, they have to ensure that all customer complaints are solved as stipulated in the General Consumer Code.
Throughout 2015, there’s an increase of 6.11% of reported telco complaints versus the previous year. Out of the 7,326 complaints received, they have solved 97% while the remaining 3% are still under investigation.
The Malaysian Constitution guarantees every Malaysian the right to freedom of speech. When abused, it can cause adverse effects. That’s what Communication and Multimedia Minister, Datuk Seri Dr. Salleh Said Keruak believes as the government is mulling for tougher enforcements for online users.
France suffered a horrible loss on Friday, as parts of Paris came under siege by terrorists. In the face of this security breach, many tech organisations used their own means to help out by offering their services. The people behind AirBnB, Facebook, Google, Skype, Twitter all jumped into disaster relief mode. Can they along with other organisations continue in the light of similar tragic events around the world? We hope they do.
Malaysian prepaid players we’re given a 1st November deadline to revise its top up/reload pricing to its pre-GST days. At the moment, a RM10 top up would cost RM10.60 while a RM50 top up costs RM53, inclusive of 6% GST.
Not happy with Maxis? Then ask for your money back. Or at least get a month’s waiver on your bill. Maxis say that its completely committed to delivering the best experience to its customers that its willing to put its money on the line.
What is the best experience from Maxis?
Maxis say that it wants to makes things easy for its customers. So you’re not gdoing to see complicated plans with complicated pricing structures, they will also be removing hidden charges and nasty bill surprises. On top of that, the operator say that it will be giving you the best possible network experience on your mobile phone and at home.
In a charter posted on their website, Maxis says you don’t have to worry about being charged about pay-per-use-data without you knowing about it. They also promise not to charge you more than RM50 per month for accidental pay-per-use data charges and you don’t have to worry about being charged for excess usage if you burst your data quota, and you can forget about getting a crazy expensive data bill at the end of the month after you’ve been roaming overseas.
On network, Maxis say that you should experience zero buffering 96% of the time you’re watching videos on YouTube. Popular sites should load in less than 8 seconds, you should get a minimum download speed of 1Mbps 80% of the time and be connected to 3G data 98% of the time you’re on a Maxis network.
You can read more about the Maxis customer promise here.
So is Maxis delivering on their promise?
That’s up to you to decide, what important now is that the operator has drawn the line on the sand. You now know what Maxis is and what Maxis isn’t, so it makes it easier for you to call them out if they don’t deliver on what they should. And this is a good thing. It puts the power in our hand, giving use all the information we need to know that we’re not being cheated out of our money.
We’re not saying that Maxis is the best operator out there but it looks like they are trying hard to be one. At least the desire is there. I guess all they need is a push in the right direction. So let’s give them that push.
What are your thoughts? Do you believe in Maxis’ customer promise? Or is it all a bunch of baloney? Sound off in the comments section.
The fast pace of technology has changed the way we consume content. With the growing internet penetration for both home and mobile, demand for online content is set to grow whether its social, application, music or music.
As more people are switching to online, there’s still a gap when it comes to local content. Most of the content consumed are from overseas and there’s a huge untapped opportunity for our budding local content makers. To instil interest and awareness of content development, the Malaysian Communication and Multimedia Commission (MCMC) is organising KL Converge, a 3 day event that’s happening on 17 to 19 September at KL Convention Centre.
While Najib is proud of cheap kangkung the rest of you may be more interested to know that apparently Malaysia has the most affordable internet in the world (or at least among emerging and developing countries).
This may be harder to swallow than a bunch of uncooked water spinach to some but in the Affordability Report 2013, an independent study done by the Alliance for Affordable Internet, Malaysia tops the list among 46 emerging and developing countries including China, Brazil, Turkey and Hungary in terms of affordable internet.
Published on December 8, last year, the report presents an ‘Affordability Index’, which ranks nations across communications infrastructure and access and affordability indicators fundamental to achieving affordable Internet. The study also explores key barriers to affordable internet.
While many Malaysians lament that internet in Malaysia is still expensive compared to developed countries like Singapore and Korea, the study finds that Malaysia is on the right track noting that Government initiatives such as Public-Private Partnerships to expand broadband infrastructure and making basic internet access and equipment affordable for the low-income bracket through subsidies are bearing fruit. According to MCMC, four out of five Malaysians now have access to 3G.
This is a stark contrast to developing countries where people are living on less than US$2/day. In these countries, the report noted, entry-level broadband costs an average of 40% of monthly income and most cases basic internet exceeds 80% or 100%. As a result, billions cannot afford to get online, entrenching the digital divide and constraining economic and social progress.
Sonia Jorge, executive director of A4AI commented:
“Countries such as Malaysia, Brazil or Morocco, which top our Affordability Index, show how rapid progress can be made when innovative technologies are twinned with an enabling, forward-looking policy and regulatory environment which stimulates supply as well as demand. A4AI is committed to working hand-in-hand with countries to help drive down the cost of broadband.”
So what do you think? Feeling the good vibe? Internet in Malaysia may not be as cheap as some might like but it is certainly affordable and readily available compared to many countries even the developing ones. At the very least speeds have increased while prices have remained fairly constant and it’s certainly good that most local operators are not as restrictive with data quotas and usages as they can be. Let’s hope some things remain the same while other continue to improve
You can download the full report here.
What kind of data is your cell phone company collecting? Malte Spitz wasn’t too worried when he asked his operator in Germany to share information stored about him. Multiple unanswered requests and a lawsuit later, Spitz received 35,830 lines of code — a detailed, nearly minute-by-minute account of half a year of his life.
If it can happen in Europe, it can happen anywhere. If it can happen anywhere, it can happen right here. With mobile phone penetration hitting over 100% in Malaysia, it’s scary to think the kind of information our mobile service providers are keeping about us. It’s downright frightening to realise that we have absolutely no idea. It’s even more frightening to think what those in power can do with such information.
Think about it.
While the Government and telcos are busy imposing taxes on prepaid packs and reloads, what are they doing to protect subscribers from scammers like this one.
These vermin are getting creative with the way they bait unsuspecting subscribers and its easy to fall into their trap if you’re not careful.
Don’t fall victim to such scams, following the instructions on the such messages will allow these companies to send more text messages to your mobile number and charge you ridiculous amounts of money for receiving them. Worst of all, it’s almost impossible for an unknowing subscriber to unsubscribe to the service.
Best to ignore such SMS and submit a formal complaint to MCMC and your service provider. At the same time the regulators and the industry are not doing enough to eliminate these scams. It’s disturbing to see that such scams are still running rampant.