Yesterday evening, the Malaysian Communications and Multimedia Commission (MCMC) had blocked Steam’s website access on our local service providers. After complying with the Malaysian authority’s request to remove the controversial game, the MCMC has finally lifted the ban this morning and Malaysians should be able to access the software distribution platform by now.
After Malaysian Communication and Multimedia Commission (MCMC) blocked access to Steam’s website, it appears that the software platform has finally complied with the commission’s request to make the controversial “Fight of Gods” game unavailable for Steam users in Malaysia.
UPDATE: Malaysia’s Communication and Multimedia Minister, Datuk Seri Salleh Said Keruak has confirmed that Steam was blocked after failing to comply with the government’s 24-hour ultimatum.
UPDATE 2: Steam has removed the controversial game for Malaysian users.
UPDATE 3: Malaysia lifts blockade on Steam. TM UniFi users should be able to access and it might take longer for mobile broadband users.
Steam, the popular software distribution platform has been blocked Malaysia. You can no longer access their front page through our local ISP but if you already have the app installed you can still download games at the time of writing.
Malaysia and Singapore have shared close ties that calling across the border was as easy as making an interstate call. If you’ve been making lots of calls from Malaysia to Singapore, you might need to update your phonebooks very soon.
There is no perfect telco. Sometimes, problems are bound to crop up with your service and that can cause frustration from a consumer standpoint. From there, the default reaction in this day and age would be to type out an angry status on Facebook, tagging all the necessary parties. Also known as the ‘mohon viral’ tactic in some circles.
But that’s often not the right thing to do if you want your issue resolved quickly. Here is what you should do instead.
Not happy with your mobile telco or fixed broadband provider? If your telco isn’t solving your issue, CFM or better known as Consumer Forum of Malaysia is here to get your problem fixed.
Established by the MCMC (Malaysian Communications And Multimedia Commission), CFM is tasked to protect the rights of consumers in the telco industry. Working closely with service providers, they have to ensure that all customer complaints are solved as stipulated in the General Consumer Code.
Throughout 2015, there’s an increase of 6.11% of reported telco complaints versus the previous year. Out of the 7,326 complaints received, they have solved 97% while the remaining 3% are still under investigation.
The Malaysian Constitution guarantees every Malaysian the right to freedom of speech. When abused, it can cause adverse effects. That’s what Communication and Multimedia Minister, Datuk Seri Dr. Salleh Said Keruak believes as the government is mulling for tougher enforcements for online users.
France suffered a horrible loss on Friday, as parts of Paris came under siege by terrorists. In the face of this security breach, many tech organisations used their own means to help out by offering their services. The people behind AirBnB, Facebook, Google, Skype, Twitter all jumped into disaster relief mode. Can they along with other organisations continue in the light of similar tragic events around the world? We hope they do.
Malaysian prepaid players we’re given a 1st November deadline to revise its top up/reload pricing to its pre-GST days. At the moment, a RM10 top up would cost RM10.60 while a RM50 top up costs RM53, inclusive of 6% GST.
Not happy with Maxis? Then ask for your money back. Or at least get a month’s waiver on your bill. Maxis say that its completely committed to delivering the best experience to its customers that its willing to put its money on the line.
What is the best experience from Maxis?
Maxis say that it wants to makes things easy for its customers. So you’re not gdoing to see complicated plans with complicated pricing structures, they will also be removing hidden charges and nasty bill surprises. On top of that, the operator say that it will be giving you the best possible network experience on your mobile phone and at home.
In a charter posted on their website, Maxis says you don’t have to worry about being charged about pay-per-use-data without you knowing about it. They also promise not to charge you more than RM50 per month for accidental pay-per-use data charges and you don’t have to worry about being charged for excess usage if you burst your data quota, and you can forget about getting a crazy expensive data bill at the end of the month after you’ve been roaming overseas.
On network, Maxis say that you should experience zero buffering 96% of the time you’re watching videos on YouTube. Popular sites should load in less than 8 seconds, you should get a minimum download speed of 1Mbps 80% of the time and be connected to 3G data 98% of the time you’re on a Maxis network.
You can read more about the Maxis customer promise here.
So is Maxis delivering on their promise?
That’s up to you to decide, what important now is that the operator has drawn the line on the sand. You now know what Maxis is and what Maxis isn’t, so it makes it easier for you to call them out if they don’t deliver on what they should. And this is a good thing. It puts the power in our hand, giving use all the information we need to know that we’re not being cheated out of our money.
We’re not saying that Maxis is the best operator out there but it looks like they are trying hard to be one. At least the desire is there. I guess all they need is a push in the right direction. So let’s give them that push.
What are your thoughts? Do you believe in Maxis’ customer promise? Or is it all a bunch of baloney? Sound off in the comments section.