Not happy with Maxis? Then ask for your money back. Or at least get a month’s waiver on your bill. Maxis say that its completely committed to delivering the best experience to its customers that its willing to put its money on the line.
What is the best experience from Maxis?
Maxis say that it wants to makes things easy for its customers. So you’re not gdoing to see complicated plans with complicated pricing structures, they will also be removing hidden charges and nasty bill surprises. On top of that, the operator say that it will be giving you the best possible network experience on your mobile phone and at home.
In a charter posted on their website, Maxis says you don’t have to worry about being charged about pay-per-use-data without you knowing about it. They also promise not to charge you more than RM50 per month for accidental pay-per-use data charges and you don’t have to worry about being charged for excess usage if you burst your data quota, and you can forget about getting a crazy expensive data bill at the end of the month after you’ve been roaming overseas.
On network, Maxis say that you should experience zero buffering 96% of the time you’re watching videos on YouTube. Popular sites should load in less than 8 seconds, you should get a minimum download speed of 1Mbps 80% of the time and be connected to 3G data 98% of the time you’re on a Maxis network.
You can read more about the Maxis customer promise here.
So is Maxis delivering on their promise?
That’s up to you to decide, what important now is that the operator has drawn the line on the sand. You now know what Maxis is and what Maxis isn’t, so it makes it easier for you to call them out if they don’t deliver on what they should. And this is a good thing. It puts the power in our hand, giving use all the information we need to know that we’re not being cheated out of our money.
We’re not saying that Maxis is the best operator out there but it looks like they are trying hard to be one. At least the desire is there. I guess all they need is a push in the right direction. So let’s give them that push.
What are your thoughts? Do you believe in Maxis’ customer promise? Or is it all a bunch of baloney? Sound off in the comments section.
The fast pace of technology has changed the way we consume content. With the growing internet penetration for both home and mobile, demand for online content is set to grow whether its social, application, music or music.
As more people are switching to online, there’s still a gap when it comes to local content. Most of the content consumed are from overseas and there’s a huge untapped opportunity for our budding local content makers. To instil interest and awareness of content development, the Malaysian Communication and Multimedia Commission (MCMC) is organising KL Converge, a 3 day event that’s happening on 17 to 19 September at KL Convention Centre.
While Najib is proud of cheap kangkung the rest of you may be more interested to know that apparently Malaysia has the most affordable internet in the world (or at least among emerging and developing countries).
This may be harder to swallow than a bunch of uncooked water spinach to some but in the Affordability Report 2013, an independent study done by the Alliance for Affordable Internet, Malaysia tops the list among 46 emerging and developing countries including China, Brazil, Turkey and Hungary in terms of affordable internet.
Published on December 8, last year, the report presents an ‘Affordability Index’, which ranks nations across communications infrastructure and access and affordability indicators fundamental to achieving affordable Internet. The study also explores key barriers to affordable internet.
While many Malaysians lament that internet in Malaysia is still expensive compared to developed countries like Singapore and Korea, the study finds that Malaysia is on the right track noting that Government initiatives such as Public-Private Partnerships to expand broadband infrastructure and making basic internet access and equipment affordable for the low-income bracket through subsidies are bearing fruit. According to MCMC, four out of five Malaysians now have access to 3G.
This is a stark contrast to developing countries where people are living on less than US$2/day. In these countries, the report noted, entry-level broadband costs an average of 40% of monthly income and most cases basic internet exceeds 80% or 100%. As a result, billions cannot afford to get online, entrenching the digital divide and constraining economic and social progress.
Sonia Jorge, executive director of A4AI commented:
“Countries such as Malaysia, Brazil or Morocco, which top our Affordability Index, show how rapid progress can be made when innovative technologies are twinned with an enabling, forward-looking policy and regulatory environment which stimulates supply as well as demand. A4AI is committed to working hand-in-hand with countries to help drive down the cost of broadband.”
So what do you think? Feeling the good vibe? Internet in Malaysia may not be as cheap as some might like but it is certainly affordable and readily available compared to many countries even the developing ones. At the very least speeds have increased while prices have remained fairly constant and it’s certainly good that most local operators are not as restrictive with data quotas and usages as they can be. Let’s hope some things remain the same while other continue to improve
You can download the full report here.
What kind of data is your cell phone company collecting? Malte Spitz wasn’t too worried when he asked his operator in Germany to share information stored about him. Multiple unanswered requests and a lawsuit later, Spitz received 35,830 lines of code — a detailed, nearly minute-by-minute account of half a year of his life.
If it can happen in Europe, it can happen anywhere. If it can happen anywhere, it can happen right here. With mobile phone penetration hitting over 100% in Malaysia, it’s scary to think the kind of information our mobile service providers are keeping about us. It’s downright frightening to realise that we have absolutely no idea. It’s even more frightening to think what those in power can do with such information.
Think about it.
While the Government and telcos are busy imposing taxes on prepaid packs and reloads, what are they doing to protect subscribers from scammers like this one.
These vermin are getting creative with the way they bait unsuspecting subscribers and its easy to fall into their trap if you’re not careful.
Don’t fall victim to such scams, following the instructions on the such messages will allow these companies to send more text messages to your mobile number and charge you ridiculous amounts of money for receiving them. Worst of all, it’s almost impossible for an unknowing subscriber to unsubscribe to the service.
Best to ignore such SMS and submit a formal complaint to MCMC and your service provider. At the same time the regulators and the industry are not doing enough to eliminate these scams. It’s disturbing to see that such scams are still running rampant.
Selangor State Assemblymen for Seri Setia and Parti Keadilan Communications Director Nik Nazmi Nik Ahmad claims that reliable sources have informed him that Bukit Aman had called for a meeting amongst telcos to discuss the possibility of disrupting access to social networking sites like Facebook and Twitter on July 8 and 9.
If this is true, one can construe the order by Bukit aman to be in direct violation of the Malaysian Multimedia Act that guarantees that there will be no censorship of the Internet in Malaysia, and it contradicts what Prime Minister Najib Razak has said in April of this year where he promised that there will never be any form of censorship of the internet, though in this case the term censorship appears to be very vague.
Before anyone goes panicking, we must stress that this bit of information is remains UNCONFIRMED. Even if the meeting did happen it now remains to be seen if the operators summoned by Bukit Aman will execute the order to disrupt access social networking sites this weekend. But the reality remains, as with any heavily regulated industry, if the order does come it, there is very little the players within that industry can do but to comply to the directive.
We surely home that its doesn’t come to this.
The days of specific number prefixes to identify telcos and 7-digit mobile phone numbers are, well, numbered.
Starting from December 15, all mobile operators will issue new mobile registrations with a universal prefix and 8-digit mobile number. However subscribers with existing (read: virtually everyone) 7-digit mobile numbers will not have to worry as they can still continue using their mobile number.
For those of you who are rearing to get a nice number with the new prefix we have to tell you that although MCMC stipulates that the date of implementation of this new 3+8 number system is December 15, not all telcos will be giving out 011 numbers on that day.
This is stated in DiGi’s FAQ on the subject matter which can be found here.
From DiGi FAQ Question 5:
Will the new 011 prefix be available from 15 December 2010 as stated on the SKMM announcement?
The date stated on the SKMM announcement (15 December 2010) is a target date by which all systems needed to launch the 3 + 8 number range for all mobile service providers should be ready.
and question 7:
If there are no 011 prefixes available on 15 December 2010, when will DiGi launch its 3 + 8 number range (011 prefix with an 8-digit mobile number)?
DiGi will announce the launch of its new 3 + 8 number range once on www.digi.com.my or www.happy.com.my once the 011 prefix is available for customers.
Some of you may recall that this 011 prefix is not new and was previously used for Telekom Malaysia’s ATUR 450 mobile service.
Official MCMC press release from MCMC after the jump.
Deputy Prime Minister Tan Sri Muhyiddin Yassin has announced that Malaysia’s Broadband penetration had exceeded 50% ahead of schedule with 53.5% penetration today. As a comparison, broadband penetration was only 22% in 2008 and the target is to reach 75% penetration by 2015.
The achievement he said was contributed by the efforts by both private and government sectors especially in developing community internet centres at rural areas. So far 6 Kampung WiFi (WiFi village) had been implemented with 3100 more expected to be completed by 2014.
Check out the video of the announcement by the DPM after the jump
They were suppose to get back on their conclusion during that “week“. So far there was no mention about BlackBerry Ban and the rest of us moved on as if nothing had happened. We have always wondered what was the outcome of their “info gathering” as they left everybody in Limbo.
Now there’s a new update from Parliament. While replying to an enquiry by Selayang MP, Rais Yatim says that there is no plan to restrict Blackberry usage as they are convinced with its security in terms of data storage and transfer. After having discussions with RIM, he assured that users can continue to use BlackBerry services especially when it offers tremendous benefits to the business community. He also added that RIM expressed readiness to cooperate with our Malaysian government to obtain information and channel for continued use of the service.
BlackBerry users can now breathe a sigh of relief, unless of course the government starts lingering with the idea of banning again.
[ SOURCE ]
|BlackBerry, MCMC/SKMM, Mobile Devices|
|blackberry, Blackberry ban, blackberry ban in malaysia, blackberry ban malaysia, blackberry banned in malaysia, blackberry banned malaysia, blackberry malaysia, blackberry malaysia ban, blackberry malaysia banned, malaysia ban blackberry, malaysia blackberry ban, malaysia to ban blackberry, rais yatim, rim|
Privacy has been a sensitive issue lately especially when people getting spam or have their conversations and SMS history leaked to the wrong people.
Just today, somebody has spotted a bug on Maxis Online Selfcare service. According to the blog post by Arsyan, he was logged into a different account when he tried to view his bills.
So what’s the big deal? Well, with access to someone elses online selfcare account, you can view their call history, personal details and even backed up personal contacts.
With immediate response as a form of damage control, Maxis initially tweeted back saying that this is merely a bug and he was viewing a test account. However at the same time, they also insisted that he pull down his screenshot of the page showing the victim’s details. When pressured further that their test account claim is bluff, Maxis replied the number may be real but the “so-called” profile and number are not related.
Of course being unsatisfied with the answer, he went ahead to confirm his suspicion by contacting the number to confirm if the person is real. As expected, it was the real person as shown on his Maxis login.
Arsyan isn’t the only one as another user also faced the same problem. From what we’ve understand, this has been fixed and we can’t seem to replicate the bug.
So what’s the story Maxis?
Read the full story here.
[ SOURCE ]